Remote Jobs für Digitale Nomaden

Reports to: Senior Manager, Product Support Location: Remote Ireland Compensation Range: €32,000 to €42,000 base, plus bonus and equity. This role requires Tuesday-Saturday work days. What We Do: Cybercrime is growing, and more businesses are getting hit by threats that used to target only the biggest organizations. That pushes defenders like us to operate at the highest level, and it deepens our need for good people who want to make a meaningful impact. Founded in 2015 by former NSA cyber operators, Huntress is a remote-first team working to make enterprise-grade cybersecurity accessible to businesses of all sizes. We work closely with security teams and service providers protecting complex environments, often without the time or headcount to handle it all. That’s why we build our technology in-house and back it with a 24/7 human-led Security Operations Center (SOC). As a result, our platform is never disconnected from the experts who manage it, ensuring our customers' protection. Huntress now secures more than 5M endpoints and 11M identities worldwide. Those numbers keep growing because more businesses rely on us to help carry the load and operate with more confidence. Every day, you can see that commitment in how we stand with our customers and how we show up for each other. What We Do: Huntress is a fully remote, global team of passionate experts and ethical badasses on a mission to break down the barriers to cybersecurity. Whether creating purpose-built security solutions, hunting down hackers, or impacting our community, our people go above and beyond to change the security game and make a real difference. Founded in 2015 by former NSA cyber operators, Huntress protects all businesses—not just the 1%—with enterprise-grade, fully owned, and managed cybersecurity products at the price of an affordable SaaS application. The Huntress difference is our One Team advantage: our technology is designed with our industry-defining Security Operations Center (SOC) in mind and is never separated from our service. We protect 4M+ endpoints and 7M+ identities worldwide, elevating underresourced IT teams with protection that works as hard as they do. As long as hackers keep hacking, Huntress keeps hunting. What You’ll Do: This is an entry-level role in which you will act as an intermediary between our partners/customers and our Security Operations Center (SOC) team. To facilitate effective service delivery and ensure partner satisfaction, this role requires excellent customer service and communication skills, as well as a solid understanding of cybersecurity. Responsibilities: • Provide exceptional customer support via phone, email, and chat for Huntress incident reports, escalations, and SIEM-related questions. • Ensure partner understanding by breaking down complex SOC concepts, log data, and product behavior into digestible, actionable guidance. • Lead calls with partners for high-severity or complex incidents, facilitating clear communication, documenting decisions, and aligning on next steps. • Collaborate effectively with Product Support, Security Operations Center, and other internal teams to clarify detection coverage, data gaps, and product behavior, then relay updates back to partners. • Troubleshoot product issues and provide support for other product-related requests as needed • Advocate for partner needs and provide feedback to the relevant internal teams. • Address partner security concerns with timely and informative responses. • Contribute to the development of knowledge base articles, macros, and internal runbooks based on real ticket patterns to improve consistency and efficiency across the team. What You Bring To The Team: • Demonstrated passion for cybersecurity, especially around identity compromise, phishing, incident response, and endpoint security, with a commitment to continuous learning. • Exceptional written and verbal communication skills • Ability to remain calm, empathetic, and solution-focused when supporting partners through active security incidents or when expectations and emotions are high. • Interest in developing incident management / incident commander skills, including owning the flow of information, setting clear priorities, and driving incidents to resolution. • Comfortable facilitating group discussions during high-pressure situations and capturing timelines, decisions, and action items in a structured way. • Strong ability to prioritize and manage a dynamic ticket queue, balancing urgent incident work with follow-ups and longer-running investigations. • Enthusiasm for working collaboratively across teams and keeping both internal stakeholders and partners informed as issues move through investigation and engineering. • Embraces change and excels in evolving environments, especially as products, detections, and internal processes iterate based on real-world cases. • Not afraid to ask questions, challenge assumptions, and dig into product …

Über uns – Talentspring Academy Group Was passiert, wenn Millionen Menschen nicht mithalten können – aber die Arbeitswelt längst weiterzieht? Über 6 Millionen Menschen in Deutschland verfügen über keinen anerkannten Berufsabschluss. Gleichzeitig transformieren KI, Automatisierung und digitale Geschäftsmodelle ganze Branchen – schneller, als das Bildungssystem reagieren kann. In nahezu allen zukunftsrelevanten Sektoren fehlen qualifizierte Fachkräfte. Der Fachkräftemangel ist längst strukturell – und mit ihm wächst die Dringlichkeit, Menschen gezielt und wirksam neu zu qualifizieren. Genau hier setzen wir an: Mit digitalen, staatlich geförderten Weiterbildungen, die Menschen beruflich neu aufstellen, Chancengleichheit stärken, digitale Kompetenzen breit vermitteln – und so den Wirtschaftsstandort Deutschland langfristig zukunftsfähig machen. Die Talentspring Academy Group ist ein dynamisch wachsender Verbund staatlich anerkannter digital-first Bildungseinrichtungen mit klarem Fokus auf digitale Berufsfelder. Wir qualifizieren Menschen ohne formalen Abschluss, Quereinsteiger:innen und Arbeitssuchende und Arbeitnehmende für gefragte Tätigkeiten in der digitalen Arbeitswelt – staatlich zertifiziert, praxisnah und anschlussfähig. Unsere Programme qualifizieren für zukunftsrelevante Berufsfelder in Bereichen wie Künstliche Intelligenz, Online Marketing und Digital Sales – flexibel gestaltet, arbeitsmarktnah und mit echten Karriereperspektiven. Was uns besonders macht: Wir verbinden die Geschwindigkeit und Innovationskraft eines EdTechs mit der Reichweite und Glaubwürdigkeit etablierter Bildungsstrukturen. Durch strategische Partnerschaften im Bildungssektor verfügen wir über eine bundesweite Infrastruktur mit mehreren hundert Standorten, tiefem institutionellem Vertrauen und direktem Zugang zu unseren Zielgruppen – über digitale wie lokale Kanäle. Das schafft Marktzugang, Vertrauen und nachhaltige Skalierbarkeit in einem regulierten Umfeld. Wir stehen vor dem nächsten Wachstumsschub – mit klarem Produkt-Markt-Fit, KI-first-DNA, gesellschaftlichem Hebel und einem einzigartigen Marktzugang, den kein anderer Anbieter in dieser Form replizieren kann. Jetzt ist der perfekte Zeitpunkt, um einzusteigen – und mitzugestalten, wie Bildung in Deutschland neu gedacht wird. Bist Du dabei? Über die Rolle Als Dozent:in für die Umschulung "Fachinformatiker:in für Systemintegration" übernimmst du die fachliche und didaktische Verantwortung für die Vermittlung aller relevanten Kompetenzen entlang des Ausbildungs-Rahmenlehrplans. Du gestaltest motivierenden, praxisnahen Unterricht und begleitest unsere Teilnehmer:innen auf ihrem Weg zur IHK-Prüfung. Dabei bringst du deine IT-Expertise in digitale Unterrichtsformate ein, entwickelst modernes Lehrmaterial, förderst aktiv die Lernmotivation und hilfst Menschen beim beruflichen Neustart. Deine Aufgaben 1. Fachlicher Unterricht & Curriculum-Umsetzung • Planung und Durchführung des Unterrichts nach dem Ausbildungs-Rahmenlehrplan • Vermittlung von Themen wie: Netzwerktechnik (LAN/WAN, TCP/IP), Server- und Clientadministration, Betriebssysteme (Windows/Linux), Virtualisierung, IT-Sicherheit sowie Hardware- und Systemkomponenten • Vermittlung von Grundlagen in Scripting/Automatisierung, Kundenberatung und IT-Support • Kombination aus Theorie, Praxisbeispielen und interaktiven Methoden (z. B. Fallstudien, Labor-/Projektarbeiten) 2. Prüfungsvorbereitung & Lernbegleitung • Zielgerichtete Vorbereitung der Teilnehmenden auf die gestreckte IHK-Abschlussprüfung (Teil 1 und 2, inkl. betrieblichem Projekt und Fachgespräch) • Regelmäßige Lernstandskontrollen, Feedback und individuelle Lernbegleitung 3. Materialerstellung & Qualitätssicherung • Erstellung und Pflege von Unterrichtsmaterialien und digitalen Inhalten (z. B. Moodle, Lab-Umgebungen) • Kontinuierliche Optimierung des Curriculums anhand von Technologietrends und Feedback 4. Organisation & Kommunikation • Dokumentation von Lernfortschritt und Anwesenheit • Enge Abstimmung mit dem Lehrenden-Team, Fachbereichsleitung und Verwaltung Das bringst Du mit Fachlich: • Abgeschlossene Ausbildung als Fachinformatiker:in (Systemintegration), IT-Studium (Informatik, Wirtschaftsinformatik) oder vergleichbare Qualifikation • Mehrjährige Berufserfahrung in Systemadministration, IT-Infrastruktur, Netzwerk- oder Serverbetrieb • Kenntnisse in Themen wie Netzwerktechnik, Virtualisierung, IT-Sicherheit und gängigen Betriebssystemen; Zertifizierungen (z. B. Cisco, Microsoft, LPIC) von Vorteil • AEVO-Nachweis (AdA-Schein) oder Bereitschaft, diesen bis Dezember 2026 zu erwerben Pädagogisch & organisatorisch: • Erfahrung in der Ausbildung von Azubis oder Erwachsenenbildung • Sicher im Umgang mit digitalen Tools und Lernplattformen • Strukturierte Arbeitsweise, Kommunikationsstärke und Freude an der Wissensvermittlung Formales: • Keine Ausschlussgründe gem. BBiG § 30 • Nachweise über Ausbildung, AEVO, Berufspraxis und ggf. …

We are looking for passionate technologists to join our Pre-Sales organization to ensure that our growth is grounded and guided by strong technical alignment with our platform and the needs of our customers. MongoDB Pre-Sales Solution Architects are responsible for guiding our customers and users to design and build reliable, scalable systems using our data platform. Our team is made up of seasoned technical sales professionals, software architects, entrepreneurs, and developers who take direct responsibility for customer success, including the design of their software, deployment, and operations. You'll work closely with our sales executives, helping customers solve business problems by leveraging our solutions, playing a key role in winning deals and driving the business forward. You'll be a trusted advisor to a wide range of users from startups to the world's largest enterprise IT organizations. This role will be based remotely in Germany. As an ideal candidate, you will have: • Ideally 8 to 11 years of related experience in a customer facing role, with 5 to 7 years of experience in pre-sales with enterprise software • Minimum of 3 years experience with modern scripting languages (e.g. Python, Node.js, SQL) and/or popular programming languages (e.g. C/C++, Java, C#) in a professional capacity • Experience designing with scalable and highly available distributed systems in the cloud and on-prem • Demonstrated ability to work with customers to review complex architecture of existing applications, providing guidance on how to improve by leveraging technology • Excellent presentation, communication, and interpersonal skills, with the ability to convey complex technical and business concepts in a clear and compelling manner to technology and business leadership • Ability to strategize with sales teams and provide recommendations on how to drive a multi-threaded account strategy, aligning other MongoDB and ecosystem resources to move towards a mutually beneficial account plan • The ability to travel up to 25% • A Bachelor’s degree or equivalent work experience • Must have fluency in German and English You may also have: • Experience selling databases and/or deploying applications with any of the major cloud providers • Experience with database programming and data models • Experience in data engineering or AI/ML projects • Experience in transforming legacy systems and platforms into modern, scalable, and efficient technology stacks • Understanding of popular sales methodologies/ frameworks such as MEDDPICC/ Command of the Message • A MongoDB Certification • A Cloud Provider Certification What you do at MongoDB: In this role, you will work on complex opportunities where analysis of situations or data requires an in-depth evaluation of various factors. You will: • Design and Architect: Design scalable and performant applications, systems and infrastructure for large software projects leveraging MongoDB • Customer Advising and Value Articulation: Guide customers on architecture patterns and optimisation strategies for MongoDB, while clearly communicating its business value to the relevant stakeholders • Sales Partnership: Collaborate with the sales team to drive account success through account planning, opportunity prioritization/qualification and pipeline generation strategy, while taking ownership of the technical aspects (including but not limited to technical discovery, demos, proof of value, presentations, sizing and documentation) • Demand Generation: Proactively generate demand within the sales territory through self-driven technical initiatives, participation in events such as industry trade shows and account-based marketing events • Customer Success: Foster strong customer relationships, build champions and ensure customer success and satisfaction • Innovation and Improvement: Continuously seek opportunities to innovate and improve MongoDB solutions and processes (e.g. by relaying field feedback to the product team), as well as proactively mentor other Solutions Consulting team members • Personal Training and Development: Engage in ongoing training and professional development to stay abreast of MongoDB product suite as well as industry trends What you will learn: MongoDB Product Suite Mastery: • Core Database Server: Master the fundamentals and advanced features of MongoDB's core database • Atlas and Advanced Services: Gain expertise in Atlas (fully managed cloud database service), Atlas Stream Processing, Atlas Data Lake, Atlas Full-Text Search, Atlas Vector Search, and Charts • Relational Migrator: Learn to migrate from relational databases seamlessly Market-Relevant Technologies: • Hyperscaler Ecosystem: Gain expertise in designing complex systems utilizing cloud services on hyperscaler platforms • Complementary Technologies: Enhance your skills with partner and complementary technologies such as Apache Kafka and Kubernetes Modern Architecture Design: • Design …

About Remote Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. We make it possible for businesses of all sizes to recruit, pay, and manage international teams. With our core values at heart and future focused work culture, our team works tirelessly on ambitious problems, asynchronously, around the world. You can find Remoters working from 6 different continents (Antarctica left to go!) and all of our positions are fully remote. With Innovation as one of the core values, we have built Automation and AI capabilities into the requirements for every role. We encourage every member of the Remote team to bring their talents, experiences and culture to the table to help us build the best-in-class HR platform. If you are energetic, curious, motivated and ambitious, be part of our world. Apply now and define the future of work! The Position The Coordinator, Payroll Client Services is responsible for resolving customer payroll inquiries and supporting smooth payroll operations. The role focuses on learning payroll processes, mastering support workflows, and resolving standard client issues efficiently. Coordinators rely heavily on documentation and established escalation paths while developing foundational payroll expertise. Success at this level requires strong attention to detail, clear communication with customers, and the ability to follow structured operational processes. As Coordinators gain experience, they are expected to resolve a broader range of payroll inquiries independently and deepen their understanding of payroll systems and regulations. Responsibilities Client Issue Resolution • Resolve customer inquiries related to payroll processing, discrepancies, and platform usage. • Ensure timely responses via email, chat, phone, and other channels that meet service level agreements (SLAs). • Handle customer inquiries according to defined workflows and expectations, such as Remote values and Remote Customer Code . • Gather necessary information to diagnose payroll issues accurately using the available tools, documentation and customer information. • Escalate complex cases to senior team members following defined workflows. • Document issue details and resolution steps clearly. Customer Communication • Provide timely updates to customers regarding issue status and resolution timelines. • Clarify customer questions related to payroll processes or platform functionality in customer understandable terms. • Maintain professionalism and clarity in all written and verbal communication with customers. Operational Process Execution • Follow internal workflows and support documentation to resolve cases consistently. • Ensure accurate documentation of support tickets and case outcomes. • Adhere to defined SLAs and operational guidelines. Learning & Knowledge Development • Identify and bring up recurring issues or gaps in documentation or processes to help improve team efficiency. • Build foundational understanding of payroll concepts and processes. • Learn payroll rules and compliance considerations in supported regions. • Seek guidance from senior team members when encountering unfamiliar issues. Practicals • You'll report to: Manager, Payroll Client Services • Direct reports: No • Team: [Customer Experience] - [Payroll Client Services] • Location : EMEA • Start date: As soon as possible Application process • AI Interview • Interview with recruiter • Interview with team members • Interview with future manager • Bar Raiser Interview • Prior employment verification check Remote's Total Rewards philosophy is to ensure fair, unbiased compensation and fair equity pay along with competitive benefits in all locations in which we operate. We do not agree to or encourage cheap-labor practices and therefore we ensure to pay above in-location rates. We hope to inspire other companies to support global talent-hiring and bring local wealth to developing countries. At first glance our salary bands seem quite wide - here is some context. At Remote we have international operations and a globally distributed workforce. We use geo ranges to consider geographic pay differentials as part of our global compensation strategy to remain competitive in various markets while we hiring globally. Our salary ranges are determined by role, level and location, and our job titles may span more than one career level. The actual base pay for the successful candidate in this role is dependent upon many factors such as location, transferable or job-related skills, work experience, relevant training, business needs, and market demands. The base salary range may be subject to change. At Remote, we foster internal mobility as a key element of our culture of employee growth and development, supported by a compensation philosophy that guarantees pay equity and fairness. Therefore, all compensation changes associated with an internal move will be reviewed …

About Remote Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. We make it possible for businesses of all sizes to recruit, pay, and manage international teams. With our core values at heart and future focused work culture, our team works tirelessly on ambitious problems, asynchronously, around the world. You can find Remoters working from 6 different continents (Antarctica left to go!) and all of our positions are fully remote. With Innovation as one of the core values, we have built Automation and AI capabilities into the requirements for every role. We encourage every member of the Remote team to bring their talents, experiences and culture to the table to help us build the best-in-class HR platform. If you are energetic, curious, motivated and ambitious, be part of our world. Apply now and define the future of work! The Position The Coordinator, Payroll Client Services is responsible for resolving customer payroll inquiries and supporting smooth payroll operations. The role focuses on learning payroll processes, mastering support workflows, and resolving standard client issues efficiently. Coordinators rely heavily on documentation and established escalation paths while developing foundational payroll expertise. Success at this level requires strong attention to detail, clear communication with customers, and the ability to follow structured operational processes. As Coordinators gain experience, they are expected to resolve a broader range of payroll inquiries independently and deepen their understanding of payroll systems and regulations. Responsibilities Client Issue Resolution • Resolve customer inquiries related to payroll processing, discrepancies, and platform usage. • Ensure timely responses via email, chat, phone, and other channels that meet service level agreements (SLAs). • Handle customer inquiries according to defined workflows and expectations, such as Remote values and Remote Customer Code . • Gather necessary information to diagnose payroll issues accurately using the available tools, documentation and customer information. • Escalate complex cases to senior team members following defined workflows. • Document issue details and resolution steps clearly. Customer Communication • Provide timely updates to customers regarding issue status and resolution timelines. • Clarify customer questions related to payroll processes or platform functionality in customer understandable terms. • Maintain professionalism and clarity in all written and verbal communication with customers. Operational Process Execution • Follow internal workflows and support documentation to resolve cases consistently. • Ensure accurate documentation of support tickets and case outcomes. • Adhere to defined SLAs and operational guidelines. Learning & Knowledge Development • Identify and bring up recurring issues or gaps in documentation or processes to help improve team efficiency. • Build foundational understanding of payroll concepts and processes. • Learn payroll rules and compliance considerations in supported regions. • Seek guidance from senior team members when encountering unfamiliar issues. Practicals • You'll report to: Manager, Payroll Client Services • Direct reports: No • Team: [Customer Experience] - [Payroll Client Services] • Location : EMEA • Start date: As soon as possible Application process • AI Interview • Interview with recruiter • Interview with team members • Interview with future manager • Bar Raiser Interview • Prior employment verification check Remote's Total Rewards philosophy is to ensure fair, unbiased compensation and fair equity pay along with competitive benefits in all locations in which we operate. We do not agree to or encourage cheap-labor practices and therefore we ensure to pay above in-location rates. We hope to inspire other companies to support global talent-hiring and bring local wealth to developing countries. At first glance our salary bands seem quite wide - here is some context. At Remote we have international operations and a globally distributed workforce. We use geo ranges to consider geographic pay differentials as part of our global compensation strategy to remain competitive in various markets while we hiring globally. Our salary ranges are determined by role, level and location, and our job titles may span more than one career level. The actual base pay for the successful candidate in this role is dependent upon many factors such as location, transferable or job-related skills, work experience, relevant training, business needs, and market demands. The base salary range may be subject to change. At Remote, we foster internal mobility as a key element of our culture of employee growth and development, supported by a compensation philosophy that guarantees pay equity and fairness. Therefore, all compensation changes associated with an internal move will be reviewed …

About the Role Playson is a leading online gaming supplier with worldwide recognition which was founded in 2012. We offer complete gaming solutions based on the latest technologies and detailed market analysis for the leading iGaming operators. We are looking for a Senior Content Manager. You’ll be part of a passionate, collaborative team that plays a key role in ensuring successful releases. No micromanagement, no endless bureaucracy, just meaningful creative work, ownership, and reach. Key Responsibilities • Write compelling and accurate texts for game previews and game rules in English. • Implement the rules for the game clients. • Work with structured file types (XML/JSON) to implement visual and textual content elements in a product. • Oversee translation of the game rules and documentation through platforms like Crowdin, ensuring consistency and adherence to layout and character limitations. • Collaborate with a cross-functional development team to polish and verify in-game content. • Plan and manage content delivery according to game development milestones and market launch schedules. • Create documentation that is compliant with market requirements and international legal regulations. • Create names for games, game families, and built-in features, and review their accessibility by researching market trends and trademark databases. Requirements • iGaming experience, with a strong grasp of game mechanics and player engagement loops in slots or casino-style products. • Organisational strength - tracking feedback, syncing with multiple stakeholders, and keeping documents and content tidy. • Logical and structured thinking with the skill to organise information in a concise and easy-to-understand way. • Ability to simplify complex mechanics into engaging, digestible explanations for a non-technical audience. • Strong written English - grammar perfect, typo-averse, and able to write both crisply and cleverly. • Experience producing user-friendly content for product and marketing use (UI description, previews, help info, or launch comms). • A mind for naming - capable of creating titles, features, and hooks that feel fresh, bold, and aligned with the product. • Comfort working with text files and structured formats (XML/JSON). • Practical experience using AI tools (ChatGPT, Gemini, Claude), with the ability to critically evaluate their output and apply it appropriately. • Proactive, reliable, and adaptable, with a strong sense of ownership and the flexibility to respond to changing priorities, resolve issues quickly, and continuously look for ways to improve processes and efficiency. • Strong communication and collaboration skills, with the ability to work effectively across teams, maintain clear communication throughout the game development process, and reliably deliver work on time. Nice to Have • Prior exposure to slot mechanics, mobile games, or casino-style content. • Basic proficiency with Photoshop - navigating layers, updating fonts, and exporting polished visuals • Familiarity with Crowdin or similar translation/localisation management platforms. • Experience working in IDEs (e.g., VSCode, WebStorm, Cursor) for light content verification or JSON editing. What We Offer • Competitive Salary: We offer a competitive salary, subject to annual performance reviews • Quarterly Bonuses: Benefit from a transparent and systematic quarterly bonus system • Flexible Schedule: We offer a flexible work schedule to accommodate your needs • Remote Work Option: Choose to work remotely, providing greater flexibility and comfort • Medical Insurance: Receive comprehensive medical insurance for both you and a significant other • Financial Support for Life Events: We provide financial support during special life events • Unlimited Paid Vacation: Enjoy unlimited paid vacation leave, including Ukrainian bank holidays • Unlimited Paid Sick Leave: Take unlimited paid sick leave whenever necessary • Professional Development: Get reimbursement for professional development courses and training Recruitment Process • HR Interview • Take Home Task • Technical Interview • Final Interview

About the Role Mirantis is expanding into Neocloud Infrastructure-as-a-Service — managing large-scale infrastructure to a high SLA on behalf of customers running demanding compute workloads, with the scope growing over time to cover the full stack up to the platform layer. We're looking for a Neocloud Service Delivery Manager to lead the engineering team delivering this service, own our incident and outage management process, and make sure our customers consistently get the level of service we commit to. This is an operational leadership role. You'll manage a team of engineers responsible for infrastructure and, over time, the platform layer running on top of it. You'll own the incident lifecycle end-to-end and act as the escalation point when things go wrong — while building the reporting, process, and team rhythm that reduces how often they go wrong in the first place. Key Responsibilities Team Management • Manage a team of engineers responsible for large-scale infrastructure and platform operations • Own rostering and coverage across a 24x7, globally distributed operating model, ensuring continuous operational coverage • Run team performance management: 1:1s, goal-setting, skills development, and performance reviews • Identify and close skills gaps within the team as scope grows from infrastructure into platform operations • Own onboarding of new engineers into live customer environments Service Delivery & SLA Management • Own service delivery performance against contracted SLAs across your customer portfolio • Define, track, and report on service KPIs (availability, MTTR, MTTA, ticket aging/backlog, customer satisfaction) • Chair regular service review meetings, both internal and customer-facing, backed by clear data • Maintain and continuously improve runbooks, escalation paths, and operational documentation • Manage SLA risk and escalate commercial impact to leadership where relevant Incident & Critical Outage Management • Own the incident management process end-to-end: detection, triage, escalation, resolution, and post-incident review • Act as the primary escalation point for major and critical incidents/outages, coordinating cross-functional resources and communicating status to customers and leadership • Understand the technical detail behind incidents well enough to ask the right questions, challenge root-cause analysis, and make good calls under pressure • Run blameless post-incident reviews (RCA/PIR) and track corrective actions through to closure • Track incident trends over time to drive proactive reliability improvements rather than reactive firefighting • Ensure on-call and escalation rotas are staffed, documented, and regularly tested Customer & Stakeholder Management • Act as a senior operational point of contact for key customers, building trust through consistent, transparent delivery • Partner with Sales and Solutions Architecture during onboarding of new customers to confirm delivery readiness • Represent service delivery performance and improvement plans in customer business reviews Process & Continuous Improvement • Drive continuous improvement across monitoring, observability, and incident-management tooling to reduce manual effort and improve detection speed • Maintain structured onboarding/handover documentation for new customer environments • Ensure operational readiness reviews are completed before any new customer environment goes live What Success Looks Like • SLA targets consistently met or exceeded across your customer portfolio • Incidents detected, escalated, and resolved within target timeframes, with clear customer communication throughout • A stable, well-rostered team with a visible skills growth path as scope expands from infrastructure to platform • A shrinking rate of repeat incidents, driven by disciplined post-incident follow-through • Customers who trust the team because they can see the data, not just hear reassurance Required Skills & Experience • Proven experience managing technical operations or managed services teams responsible for large-scale infrastructure and/or platform operations • A technical background of some kind — you don't need to be the person fixing the issue, but you need to understand the technicalities behind incidents well enough to lead the response credibly • Direct experience owning incident management and major incident/outage response, including customer-facing communication during live incidents • Strong working knowledge of SLA frameworks, service reporting, and escalation management • Experience managing distributed or shift-based teams operating on a 24x7 rotation • Strong stakeholder management skills, able to communicate clearly to both engineers and customer executives • Data-driven approach to service management, comfortable building and presenting operational metrics • Must be based in the EU and eligible to work there Preferred Skills & Experience • Experience with …

Das findest Du bei uns Wir sind ein technisches, umsetzungsorientiertes Spin-Off einer global agierenden Managementberatung. Zu unseren Kunden gehören primär DAX und Fortune Global 500 Unternehmen, die wir zu Fragen in den Bereichen Analytics, Big Data und Machine Learning beraten. Wir übernehmen in der Gruppe die Entwicklung von individuellen und datengetriebenen Lösungen, um so unsere Kunden in KI-gestützte Unternehmen zu transformieren. Wir bieten ein internationales Arbeitsumfeld mit agilen Teams und kreativen Startup-Methoden sowie eine überdurchschnittliche Vergütung und zahlreiche Zusatzleistungen. Mit unserem HQ in Hamburg und weiteren Büros in München und Düsseldorf sowie unseren Hub-Standorten in allen weiteren deutschen Großstädten (Berlin, Köln, Frankfurt und Stuttgart) stellen wir sicher, dass alle Kollegen deutschlandweit in unser Expertenteam eingebunden sind. Deine Rolle als Senior GenAI Solution Engineer: • End-to-End Entwicklung: Du begleitest KI-Lösungen über den gesamten Lifecycle - vom schnellen Rapid Prototyping über den Proof-of-Concept bis hin zur Überführung in eine skalierbare, hochverfügbare Produktionsumgebung • Engineering von KI-Services: Du entwickelst robuste Backend-Services in Python, die modernste LLMs nahtlos integrieren und auch unter Last stabil performen • Architektur autonomer Agenten: Du baust intelligente Agenten-Systeme, die mittels Tool-Calling und Memory-Management reale Workflows automatisieren und sicher innerhalb definierter Guardrails agieren • Agentic SDLC: Du integrierst KI-Agenten gezielt in den Entwicklungsprozess - von AI-gestütztem Coding und Code Reviews über automatisierte Tests bis hin zu intelligenter Dokumentation. Du machst den gesamten Software Development Lifecycle effizienter durch den Einsatz von Agentic Tools • Sicherstellung von Software-Exzellenz: Du verantwortest die Code-Qualität durch Clean Architecture, automatisierte Tests und effiziente CI/CD-Prozesse, um einen reibungslosen Deployment-Zyklus sicherzustellen • Evaluation & Monitoring: Du implementierst Frameworks zur Messung der Performance deiner GenAI-Lösungen (z. B. Accuracy, Latency, Cost) • Beratung: Du arbeitest direkt direkt mit unseren Kunden - in Workshops und im Sparring mit Fachbereichen und Management. Du übersetzt komplexe KI-Konzepte in greifbare Business-Impacts und formst gemeinsam mit Stakeholdern die richtige Lösung. • Technologie-Sparring: Du bewertest technische Machbarkeiten und berätst Stakeholder dabei, wie aus innovativen Ideen nachhaltige Produkte werden Das bist Du • Exzellente Python-Kenntnisse (produktionsreif): Du beherrschst API-Entwicklung (z. B. FastAPI, Pydantic ), Containerisierung ( Docker ), Testing (Unit/Integration) sowie Git und CI/CD sicher - weit über reine Notebook-Skripte hinaus • Fundiertes Architektur-Verständnis: Du wendest SOLID-Prinzipien, Clean Architecture, Dependency Injection und Async/Concurrency routiniert an und nutzt ORM (z. B. SQLAlchemy ) für saubere Datenbank-Interaktionen • Praxis-Erfahrung mit multimodalen LLM-APIs: Sicherer Umgang mit den führenden Modellen ( OpenAI, Anthropic ) sowie Cloud-Plattformen ( Azure OpenAI, AWS Bedrock ) • Advanced GenAI Engineering: Beherrschung von Prompt Engineering, strukturierten Outputs (JSON) und Tool-/Function-Calling • RAG-Expertise (End-to-End): Aufbau kompletter Pipelines von Embeddings über Vektor-DBs (z. B. pgvector ) bis hin zu komplexem Retrieval, Re-Ranking und Evaluation • Agenten-Entwicklung: Erfahrung in der Planung und Orchestrierung autonomer Systeme (z. B. mit Pydantic AI ), inklusive Memory-Management und Guardrails • Beratungskompetenz: Erfahrung in der Arbeit direkt beim Kunden. Du kannst Workshops moderieren, Ergebnisse präsentieren und dich in komplexen Stakeholder-Landschaften sicher bewegen • Sprachen: Deutsch fließend (C1), Englisch verhandlungssicher • Ausbildung: Abgeschlossenes Studium in Informatik, Mathematik, Physik, Data Science, Wirtschaftsinformatik oder vergleichbar (B.Sc. oder höher) • Reisebereitschaft: Du bist bereit, regelmäßig vor Ort beim Kunden zu arbeiten Das sind wir • Gestalte die Zukunft mit (Gen)AI – in abwechslungsreichen Projekten an der Schnittstelle von Strategie, Technologie und Business. • Flexibles Arbeiten, das zu Deinem Leben passt – mit mobilen Arbeitsmodellen, flexiblen Arbeitszeiten und der Möglichkeit zum Homeoffice. • Eine offene Duz-Kultur, flache Hierarchien und ein kollegiales, internationales Umfeld, in dem Wissen geteilt und Zusammenarbeit großgeschrieben wird. • "Great Place to Grow": Individuelle Karrierewege, maßgeschneiderte Weiterbildungsangebote und gezielte Förderung Deiner fachlichen und persönlichen Entwicklung. • Ein starkes internationales Netzwerk mit über 1.300 Kolleginnen und Kollegen sowie regelmäßigen standortübergreifenden und internationalen Events. • Work-Life-Balance mit flexiblen Arbeitsmodellen und – je nach Situation – der Möglichkeit zu Sabbaticals. • Company Bike sowie ein …

IMPACT BRANDS is a leading contributor to the health and wellness industry. With a journey from 5 to over 350 colleagues, and the expansion to a diverse family of 7+ brands (PureHealth Research, Nation Health MD, Pureance, Trumeta, PetMade, VitalPeak, Nature's Blast ). We are dedicated to helping improve the lives of people all over the world. At IMPACT BRANDS, we embrace remote work culture and cherish open-mindedness, high energy, and adaptability qualities that are essential in our dynamic environment. We prioritize the growth of every team member, regardless of their location, offering advancement from intern to leadership roles. IMPACT BRANDS has already positively impacted the lives of 3 million people worldwide. Join us as a remote Payment Specialist and let’s impact billions together! Our Treats: • Remote work. Whether it's your home office, a cozy cafe, or a scenic spot across the globe, you have the autonomy to choose your workspace. • Home office budget. A home office allowance and the possibility to choose between a MacBook or a Windows-based workstation. • Health and wellness budget. We value your well-being - investment in your health is not just encouraged but actively supported. • More free time. Enjoy 25+ Working Days of Holidays to recharge and relax from work. • Volunteering. Embrace the opportunity to dedicate 2 paid days each year towards personal growth and community impact. • Personal development opportunities. Improve yourself through training online. • Professional growth. Exceptional performance is recognized and rewarded, offering opportunities for career advancement based on your contributions to our success. • Achievement Bonus. We celebrate our company's successes by offering an annual bonus. • Our company products. Get exclusive access to our health and wellness products. • Flatwork culture. The chance to influence the company right from the start. • Team spirit. Enjoy regular team-building activities and engaging online events. • And much more! From a Welcome Package to other amazing perks – we’re always thinking of ways to show our appreciation for every team member. Whether it's fun surprises or practical benefits, you’ll always feel valued. Bits of your job: • Communicate with customers (if it is needed), and internal teams. • Stay updated on industry regulations and compliance requirements. • Analyze data to identify trends and root causes. • Fight chargeback cases. • Provide exceptional customer service. • Produce various daily, weekly, and/or monthly statistical reports. • Prepare KPI’s reports of chargebacks. • And other tasks.

IMPACT BRANDS is a leading contributor to the health and wellness industry. With a journey from 5 to over 350 colleagues, and the expansion to a diverse family of 7+ brands (PureHealth Research, Nation Health MD, Pureance, Trumeta, PetMade, VitalPeak, Nature's Blast ). We are dedicated to helping improve the lives of people all over the world. At IMPACT BRANDS, we embrace remote work culture and cherish open-mindedness, high energy, and adaptability qualities that are essential in our dynamic environment. We prioritize the growth of every team member, regardless of their location, offering advancement from intern to leadership roles. IMPACT BRANDS has already positively impacted the lives of 3 million people worldwide. Join us as a Head of Conversion Rate Optimization (CRO) (REMOTE) and let’s impact billions together! We're now looking for an experienced Head of Conversion Rate Optimization (CRO) to lead our experimentation and conversion strategy across our portfolio of brands. This is a high-impact role for someone who combines strong analytical thinking with commercial awareness and knows how to turn customer behavior, data, and experimentation into measurable revenue growth. As Head of CRO, you will own the CRO strategy and experimentation program across IMPACT BRANDS. You will identify the biggest opportunities across our customer journey, build a structured experimentation roadmap, and work closely with marketing, product, design, development, analytics, and brand teams to turn insights into measurable business results. Our Treats: • Remote work. We are a fully remote organization, allowing you to work from any location. • Home office budget. A home office allowance and the possibility to choose between a MacBook or a Windows-based workstation. • Health and wellness budget. We value your well-being - investment in your health is not just encouraged but actively supported. • More free time. Enjoy 25+ Working Days of Holidays to recharge and relax from work. • Volunteering. Embrace the opportunity to dedicate 2 paid days each year towards personal growth and community impact. • Personal development opportunities. Improve yourself through training online. • Professional growth. Exceptional performance is recognized and rewarded, offering opportunities for career advancement based on your contributions to our success. • Achievement Bonus. We celebrate our company's successes by offering an annual bonus. • Our company products. Get exclusive access to our health and wellness products. • Flatwork culture. The chance to influence the company right from the start. • Team spirit. Enjoy regular team-building activities and engaging online events. • And much more! From a Welcome Package to other amazing perks – we’re always thinking of ways to show our appreciation for every team member. Whether it's fun surprises or practical benefits, you’ll always feel valued. Bits of your job: • Lead the CRO function and define the CRO strategy, priorities, KPIs, and experimentation roadmap across our portfolio of brands. • Own the end-to-end experimentation process: research, hypothesis generation, prioritization, test design, execution, analysis, and implementation of winning experiments. • Identify high-impact opportunities across landing pages, product pages, checkout, upsells, cross-sells, and post-purchase experiences. • Improve key commercial metrics including conversion rate, revenue per visitor, average order value, upsell performance, and overall funnel efficiency. • Use quantitative and qualitative data to understand customer behavior, identify friction points, and uncover growth opportunities. • Build a systematic experimentation culture focused on learning and sustainable business impact rather than simply increasing the number of tests. • Develop CRO reporting and measurement frameworks that clearly communicate experiment results, insights, and commercial impact. • Partner with marketing, creative, product, development, analytics, and brand teams to execute optimization initiatives. • Build and develop the CRO team, processes, and capabilities as the company continues to scale. • Present CRO performance, insights, and strategic recommendations to CMO.

Your mission JTL is one of the leading providers of e-commerce software in the German-speaking market. With our Warehouse Management System (WMS), we support our customers in processing thousands of orders every day – from goods receipt and picking to shipping. Performance, stability, and reliability are therefore business-critical. Today, our WMS is closely integrated with our ERP system. Step by step, we are evolving the architecture by introducing clearly defined interfaces, modern APIs, and new cloud services. At the same time, we are modernizing a system that is already heavily used in production – without disrupting ongoing operations. This is a technical challenge with a direct impact on our customers. To support this journey, we are looking for a new team member to join our team of six developers and two QA Engineers. As a Fullstack Software Engineer, you will work across different technologies and application layers: from modern web applications built with React and TypeScript, to our desktop applications built with WPF, and backend services and APIs based on C# and .NET. We work in two-week sprints, make technical decisions collaboratively, and actively use modern AI tools such as Claude Code and GitHub Copilot in our daily development work. Your responsibilities • You develop and evolve our WMS as a Fullstack Software Engineer across frontend, desktop, and backend applications • You help shape the step-by-step modernization of the WMS monolith and contribute to sustainable technology and architecture decisions • You develop modern web applications and user interfaces using React and TypeScript • You develop and modernize desktop applications based on WPF • You develop backend components, services, and APIs using C# and .NET • You contribute to the gradual decoupling of the WMS from the ERP system and develop the interfaces through which both systems will communicate in the future Your profile • Several years of experience as a Software Engineer with a strong Fullstack development background • Very good knowledge of C# and the .NET ecosystem (.NET 10+) • Strong experience developing modern web applications with React and TypeScript • Solid experience in desktop application development with WPF • Experience developing and integrating APIs, particularly REST and GraphQL • Experience working with relational databases, particularly Microsoft SQL Server • Experience modernizing mature software landscapes, for example through modularization, API-based integration, and incremental migration • A strong focus on quality, automated testing, maintainability, and operating your own services (“You build it, you run it”) • Experience with AI-assisted software development, or a willingness to actively use modern AI tools in your daily development work • You are fluent in English and have a very good command of German, both written and spoken Why us? • Remote-first within Germany, with the option to work remotely from eligible countries for up to 180 days per year • Meal allowance of up to €115 net per month • Support for setting up an ergonomic home office • Regular team events, company-wide gatherings, and summer and Christmas celebrations • EGYM Wellpass and JobRad subsidy • Employee savings benefits and company pension scheme

IMPACT BRANDS is a leading contributor to the health and wellness industry. With a journey from 5 to over 350 colleagues, and the expansion to a diverse family of 7+ brands (PureHealth Research, Nation Health MD, Pureance, Trumeta, PetMade, VitalPeak, Nature's Blast ). We are dedicated to helping improve the lives of people all over the world. At IMPACT BRANDS, we embrace remote work culture and cherish open-mindedness, high energy, and adaptability qualities that are essential in our dynamic environment. We prioritize the growth of every team member, regardless of their location, offering advancement from intern to leadership roles. IMPACT BRANDS has already positively impacted the lives of 3 million people worldwide. Join us as a remote Payments Team Lead and let’s impact billions together! Our Treats: • Remote work. Whether it's your home office, a cozy cafe, or a scenic spot across the globe, you have the autonomy to choose your workspace. • Home office budget. A home office allowance and the possibility to choose between a MacBook or a Windows-based workstation. • Health and wellness budget. We value your well-being - investment in your health is not just encouraged but actively supported. • More free time. Enjoy 25+ Working Days of Holidays to recharge and relax from work. • Volunteering. Embrace the opportunity to dedicate 2 paid days each year towards personal growth and community impact. • Personal development opportunities. Improve yourself through training online. • Professional growth. Exceptional performance is recognized and rewarded, offering opportunities for career advancement based on your contributions to our success. • Achievement Bonus. We celebrate our company's successes by offering an annual bonus. • Our company products. Get exclusive access to our health and wellness products. • Flatwork culture. The chance to influence the company right from the start. • Team spirit. Enjoy regular team-building activities and engaging online events. • And much more! From a Welcome Package to other amazing perks – we’re always thinking of ways to show our appreciation for every team member. Whether it's fun surprises or practical benefits, you’ll always feel valued. Bits of your job: • Lead & Mentor Payments Team: Oversee both the Accounts Receivable and Chargeback teams, providing training, guidance, and performance management to ensure all KPIs are met. Foster a collaborative and high-performing environment. • Operations Management: Manage daily operations for both Chargeback and Accounts Receivable teams. This includes ensuring efficient chargeback case processing from initiation to resolution, actively supporting specialists to achieve the highest win rate, and overseeing timely, accurate payment processing for AR while helping the team reprocess as many leads as possible. • Data & Reporting: Analyze chargeback and accounts receivable trends, providing insights to management and identifying areas for process improvement. Develop and present regular reports on team performance. • Compliance: Ensure all payment handling, including chargebacks and accounts receivable processes, adheres to payment processor regulations, industry standards, and internal policies. • Escalation & Risk Management: Handle complex chargeback cases and accounts receivable issues, working with other teams to address root causes and mitigate financial risks. • Process Improvement: Continuously evaluate and improve existing processes within both the Accounts Receivable and Chargeback functions to enhance efficiency and accuracy. • And other tasks.