Remote Jobs für Digitale Nomaden

Bloomreach is building the world’s premier agentic platform for personalization .We’re revolutionizing how businesses connect with their customers, building and deploying AI agents to personalize the entire customer journey. • We're taking autonomous search mainstream, making product discovery more intuitive and conversational for customers, and more profitable for businesses. • We’re making conversational shopping a reality, connecting every shopper with tailored guidance and product expertise — available on demand, at every touchpoint in their journey. • We're designing the future of autonomous marketing , taking the work out of workflows, and reclaiming the creative, strategic, and customer-first work marketers were always meant to do. And we're building all of that on the intelligence of a single AI engine — Loomi — so that personalization isn't only autonomous…it's also consistent.From retail to financial services, hospitality to gaming, businesses use Bloomreach to drive higher growth and lasting loyalty. We power personalization for more than 1,400 global brands, including American Eagle, Sonepar, and Pandora. Bloomreach is looking for a Senior Business Consultant ! If you want to help top e-commerce businesses boost their performance, serve clients and get experience globally and have immediate, tangible results, join our Professional Services team as a Senior Business Consultant. As a Senior Business Consultant, your primary responsibility will be to deliver value to Bloomreach’s clients by deploying and utilizing the Engagement Platform effectively. You will support clients during the implementation phase by gathering business requirements, preparing data structures, managing data migration processes and deploying automated programs. Additionally, you will serve as a key advisor on e-commerce, analytics, data management, digital marketing, marketing automation and email and mobile technologies. Building strong client relationships is crucial. You will continuously enhance their businesses, maximize platform utilization, and improve key performance indicators (KPIs) and return on investment (ROI). Collaborating with Customer Success Managers, you will develop business strategies and roadmaps aligned with each client’s goals and metrics. You will develop a robust understanding of the Engagement Platform. Becoming an expert in the platform empowers you to guide clients and internal stakeholders effectively. Your responsibilities in client onboarding, platform adoption and feature utilization are crucial. Collaborating with internal teams to enhance product-focused services and drive process improvements is essential for success. We are currently allowing flexibility for our employees to work from anywhere for the respective region (Czechia or Slovakia) or we are happy to meet you in our offices in Bratislava (Slovakia) or Brno, Prague (Czechia) on a full-time basis. What you’ll do: • Become a SME on the Bloomreach Engagement platform • Provide leadership and guidance to the business consultancy practice in the US • Support clients in bringing continuous improvement to their sites, shops or apps (audit web pages and online shops; design, manage and evaluate AB tests; propose changes to enhance customer experience and raise conversion rates) • Communicate with clients, teach them how to use the CDP platform, suggest improvements to their products, prepare reports for their business decisions and project evaluation • Oversee implementation of a client’s applications, websites or online shops • Communicate regularly with clients through online channels and on-site visits • Utilize AI tools to increase efficiency in your and customer's day to day work What you'll need: • 2+ years of experience in B2B and/or B2C — whether at a vendor, an agency, in-house eCommerce, or another client-facing role — we're happy to invest in someone earlier in their career if the mindset is right. • Curiosity and a growth mindset. We're looking for someone who can quickly understand a customer's problem — we'll teach you how to solve it. A genuine willingness to learn fast matters more to us than years on a CV. • Working knowledge of a marketing technology or customer engagement platform is preferred — Bloomreach Engagement, Salesforce Marketing Cloud, Klaviyo, Adobe, Braze, Emarsys, or similar. • Background in performance marketing or as a CRM manager is a strong advantage — as is experience with online analytics, marketing automation, personalization, Campaigns, and similar • AI enthusiasm is a strong advantage. This role is evolving fast with AI, and hands-on experience with LLMs, AI Agents, or MCPs will set you apart. • Independence, self-organization, ability to navigate ambiguous situations. • French language skills are preferred on top of English. LI-KP1 The pay range actually offered will take into account a variety of potential factors considered in compensation, including but not limited …

Why us? • Remote flexibility, we trust our team and we are goal oriented • Paid internship: 800 euros gross per month with a 6 month duration. • Starting date : September 2026 • A hands-on Tutor to help you learn and grow in the Operation and Customer Experience fields. • People . Work with talented, committed and supportive teammates • International work environment with more than 16 nationalities • No politics or bureaucracy . Only a great environment for you to achieve your best work Your mission • Publish new online listings • Change and edit listings • Participate in quality-related activities and projects • Help the team with online verification of properties What you will learn • The secrets behind listing publication, including quality control and copywriting • Strong support and onboarding – gaining insight and experience of working within a global award-winning startup • Plenty of growth and learning opportunities • Experience with multiple analytics tools Your profile • English B2 or more. Spanish, Portuguese and/or German knowledge will be highly valued. • Interest in technology, property and travel industry • Organisational skills and the ability to multitask • Startup mentality and creative mindset • Agility and the desire to learn

• Lead the technical design and architecture of a modern enterprise-scale data platform • Define scalable data flows from Iceberg-based event storage into analytical and operational data products • Evaluate and select technologies for orchestration, transformation, querying, serving, and storage • Design reusable canonical entities and data models across advertising, campaigns, inventory, billing, and customer domains • Establish scalable engineering patterns for batch and near-real-time processing • Build reliable and observable data pipelines for high-volume AdTech workloads • Implement data quality, lineage, observability, and reconciliation capabilities • Collaborate with Platform Engineering teams to introduce CI-enforced data contracts and governance standards • Define tenant isolation, access control, and regional data boundary strategies • Establish standards for testing, deployment automation, schema evolution, and versioning • Optimize platform performance, scalability, and infrastructure costs • Mentor engineers and contribute to engineering excellence across the team • Partner closely with leadership and cross-functional stakeholders • 8+ years of experience designing and operating production-grade data platforms • Strong expertise in distributed data systems and high-volume event-driven architectures • Deep understanding of modern lakehouse architectures and Apache Iceberg • Advanced SQL skills and production experience with Python, Java, Scala, or similar languages • Experience with distributed processing and query technologies such as Spark, Flink, or Trino • Strong knowledge of data modeling, partitioning strategies, and performance optimization • Proven experience building batch and near-real-time data pipelines • Hands-on experience with AWS cloud infrastructure • Strong understanding of CI/CD pipelines, Infrastructure as Code, and production observability • Experience implementing data contracts, schema evolution, and data quality frameworks • Ability to make pragmatic architectural decisions in greenfield environments • Upper-Intermediate or higher English level • Strong communication and technical leadership skills WILL BE A PLUS • Experience in AdTech or other high-volume event-processing domains • Experience designing multi-tenant SaaS data architectures • Familiarity with semantic layer technologies • Experience supporting both analytics and ML/AI workloads • Understanding of privacy regulations and data residency requirements What success looks like within your first six months: • The first production data foundation is running. • Clear architectural decisions have been made and documented. • Events entering the data platform have enforceable contracts. • Core canonical entities exist and are tested. • Data quality and lineage are observable. • Other engineers can contribute without needing to understand every implementation detail. Join a greenfield initiative focused on building a next-generation AI-first data platform for a global AdTech ecosystem. We are looking for a Principal/Staff Data Platform Engineer who will drive architectural decisions, establish engineering standards, and shape the foundation for scalable analytics and AI capabilities. As part of Sigma Software, you will collaborate with experienced engineering teams and contribute to a platform designed around immutable event-driven architecture, governed data contracts, and modern lakehouse principles. This role is ideal for a Principal-level engineer who enjoys solving complex distributed systems challenges and influencing platform strategy from day one. We offer the opportunity to work on large-scale international products, collaborate with highly skilled professionals, and contribute to a technically ambitious environment with long-term growth potential. CUSTOMER Our Customer is a Sweden-based AdTech company specializing in advanced self-serve advertising platforms that automate direct transactions between advertisers and major global publishers. Their solutions improve transparency and operational efficiency in digital advertising and are trusted by globally recognized brands including TripAdvisor, Bloomberg, The Washington Post, Opera, and Dow Jones. The company processes millions of advertising transactions worldwide and is actively investing in AI-driven data capabilities. PROJECT The project focuses on building a modern data platform from the ground up with an emphasis on immutable event streams, governed canonical models, semantic layers, and scalable analytics infrastructure. The platform will support analytical workloads, operational data products, AI applications, and future customer-facing data experiences. As a Principal / Staff Data Platform Engineer, you will own key architectural decisions, define scalable engineering standards, and help deliver the first production-ready version of the platform in a high-scale AdTech environment. Key Technologies: …

About Patrianna Patrianna is a fast-scaling product development company headquartered in Gibraltar, with a dynamic, global team powering our growth. We operate at the intersection of technology and entertainment, building innovative solutions that shape the future of social gaming and deliver outstanding experiences to millions of players worldwide. We’re driven by speed, ambition, and bold ideas. At our core, we’re product creators and problem-solvers who thrive in a high-performance environment. We’re looking for exceptional talent—smart, adaptable, and motivated individuals eager to make an impact, scale business functions at pace, and continuously improve. AI-Driven Engineering Culture We are actively building an AI-driven engineering organization with a clear and deliberate stance: artificial intelligence is a core part of how we build and deliver software — not an experiment, not a trend, and not an optional add-on. AI is embedded into our engineering workflows, from system design and prototyping to refactoring, testing, and code review. We rely on AI to significantly influence how work is done and to accelerate delivery, while maintaining a high bar for code quality, system reliability, and architectural clarity. We expect engineers to be fully comfortable working in AI-driven environments and to treat AI as a primary productivity multiplier. Preference for AI-free workflows or resistance to AI-assisted development is NOT aligned with how we operate. Strong engineering judgment, architectural ownership, and accountability remain essential. AI amplifies our engineers — it does not replace responsibility for technical decisions. The Role You’ll architect and build scalable Java solutions that power our global social gaming platform, reaching up to 150 million customers worldwide. What you will be doing • Write well-designed, testable and scalable code in a timely manner • Take part in the full development cycle from sprint planning to release cycles • Ensure smooth development and cooperation between dev teams and product owners • Build and maintain high-load systems that handle massive scale • Troubleshoot production issues using metrics, alerts, monitoring and profiling • Contribute to seamless scaling and automation initiatives What we are looking for • Extensive experience as a Java Engineer with strong Java Core knowledge (Java 8+) • Proven expertise in multithreading and high-load systems • Solid SQL knowledge and database optimization skills • Strong experience with Docker (docker swarm) and containerization ecosystem • Excellent troubleshooting skills with production monitoring tools (metrics/alerts/monitoring/profiling) • Good English communication skills in speaking and writing • Experience with SPA and modern mobile and web technologies Bonus points for: Experience with Clickhouse, GCP, Kafka ecosystem, ElasticSearch, Ebean, Protobuf, InfluxDB/Grafana, Google Services integration, or wallet service maintenance. Main technologies we use: Java 25 Spring Boot 4 Spring 7 Google Cloud Platform Kubernetes Kafka AlloyDB for PostgreSQL Spanner Ebean ORM Flyway Redis Quartz Websockets Retool Test Containers Locust for perf testing Jenkins/ArgoCD ELK/Sentry/Grafana Jira/Confluence/Slack/Bitbucket Why you will love it You’ll work in a high-pace, high-growth environment where your code directly impacts millions of users globally. Enjoy full remote flexibility, generous leave policy, and the chance to shape cutting-edge fintech solutions in social gaming. Plus, you’ll be part of a collaborative, ego-free team where your ideas matter and continuous learning is part of the culture.

Deine Aufgaben Du möchtest die Digitalisierung der Verwaltung mitgestalten und deine innovativen Ideen im Rahmen eines agilen Arbeitsumfelds einbringen? Als Technical Product Owner (m/w/d) mit Schwerpunkt auf technisch und fachlich komplexen Sachverhalten begleitest du zusammen mit deinem Team und unseren Kund:innen die Anforderungserhebung und Umsetzung bis hin zum Release und der Weiterentwicklung einer Softwareanwendung. Mit einem Projekt zum Ausbau einer Kommunikations- und Kollaborationsplattform hilfst du dabei den digitalen Wandel in Bund, Ländern und Kommunen zu meistern und aktiv voranzutreiben. • Du verbindest dein Verständnis für Technologie mit einem Gespür für die Bedürfnisse unserer Kund:innen und deines Teams und agierst dabei als leidenschaftliches Bindeglied und Übersetzer:in. • Du erarbeitest zusammen mit deinem Team und den Kund:innen das Product Backlog mit vorwiegend technischen Inhalten, laufende Sprint Ziele und Releases. • Du analysierst neue Anforderungen und leitest daraus User Stories für unsere Java-, Spring-Boot und React-basierten Komponenten ab. • Du überzeugst als Ansprechperson für unsere Kund:innen mit ausgeprägtem Kommunikationsgeschick. • Du informierst über aktuelle Entwicklungen und stehst dabei im ständigen Austausch mit Kund:innen, Scrum Mastern, weiteren Product Ownern und Entwickler:innen. • Du verantwortest zusammen mit deinem Team die kontinuierliche Qualitätssicherung und Auslieferung von neuen Softwarebestandteilen. Das bringst du mit • Ein abgeschlossenes Studium oder eine vergleichbare Ausbildung im technischen Umfeld • Erfahrung in der Softwareentwicklung, als Technical Consultant oder als Product Owner, bevorzugt in agilen Softwareentwicklungsprojekten • Fundierte Kenntnisse in Anforderungsanalyse sowie fachlicher und technischer Konzeption von Softwaresystemen • Begeisterung für die Digitalisierung der Verwaltung und den Einsatz moderner Technologien im öffentlichen Sektor • Begeisterung für die Arbeit an komplexen Themenfeldern in einem interdisziplinären Umfeld und analytisches Denken • Ein hohes Qualitätsverständnis und Freude am Austausch mit internen und externen Stakeholdern • Eine klare, verständliche und proaktive Kommunikation • Reisebereitschaft und sehr gute Deutschkenntnisse (C2 oder Muttersprache) Das bieten wir dir • Du bist Teil eines spannenden Projekts und kannst dich mit deinen Ideen einbringen. • Dein Team arbeitet in enger Kooperation mit der öffentlichen Verwaltung an der Strategie und zukünftigen technischen Ausgestaltung eines modernen digitalen Staates. • Als Teil eines selbstorganisierten Teams kannst du dich stetig weiterentwickeln. • Du kannst eigenverantwortlich an deinen Aufgaben arbeiten und wachsen. • Deine Arbeitszeiten und Urlaube kannst du in Abstimmung mit deinem Team flexibel gestalten. • Du kannst eigene Ideen zur Gestaltung des Arbeitsalltags sowie der Weiterentwicklung der Organisation bei SEITENBAU in verschiedenen Boards einbringen. • Du hast kurze Entscheidungswege und eine Zugehörigkeit: Bei SEITENBAU arbeitest du im Team. • Umfangreiche Benefits runden unser Angebot ab. Kontakt Andre Lämmlen , People & Recruiting Manager karriere@seitenbau.com Jonas Moser , People & Recruiting Manager karriere@seitenbau.com Marie Braun , People & Recruiting Manager karriere@seitenbau.com

At Anaplan, we are a team of innovators focused on optimizing business decision-making through our leading AI-infused scenario planning and analysis platform so our customers can outpace their competition and the market. What unites Anaplanners across teams and geographies is our collective commitment to our customers’ success and to our Winning Culture. Our customers rank among the who’s who in the Fortune 50. Coca-Cola, LinkedIn, Adobe, LVMH and Bayer are just a few of the 2,400+ global companies who rely on our best-in-class platform. Our Winning Culture is the engine that drives our teams of innovators. We champion diversity of thought and ideas, we behave like leaders regardless of title, we are committed to achieving ambitious goals, and we love celebrating our wins – big and small. Supported by operating principles of being strategy-led, values -based and disciplined in execution, you’ll be inspired, connected, developed and rewarded here. Everything that makes you unique is welcome; join us and let’s build what’s next - together! At Anaplan, we are looking for a Regional Vice President of Sales to lead and drive growth across Switzerland and Austria. The Regional Vice President (RVP) will lead a team of Enterprise Account Executives across Switzerland and Austria. The goal is to grow Anaplan’s presence both with existing clients and by establishing new relationships. The ideal candidate will have experience building and leading sales teams, a strong background in closing software revenue, and expertise in supporting and mentoring their direct reports. They must also excel in positioning business value, managing complex sales cycles, and cultivating relationships with key stakeholders in large organizations. This position is Switzerland-based Your Impact • Lead and guide Enterprise Account Executives to ensure company revenue goals and objectives are consistently exceeded. • Balance closing current-quarter deals with nurturing longer-term opportunities. • Coordinate and conduct weekly and monthly one-on-one and team pipeline reviews, meetings, and training sessions to drive ongoing improvement and best-practice sharing. • Oversee daily and weekly activities, pipelines, forecasts, and closed deals to ensure quota-exceeding results through effective pipeline management. • Attract, hire, onboard, and retain top sales talent while managing attrition. • Demonstrate a thorough understanding of business needs and revenue potential for accounts in the assigned region. Your Qualifications • Exceptional communication skills, especially at the C-level. • Proven leadership abilities to influence, develop, and empower team members to achieve goals through a collaborative approach. • Experience leading a software company into new markets. • Confidence in demonstrating SaaS/cloud-based software and engaging business leaders in discussion. • A strong track record of exceeding sales quotas in complex sales environments. • Expertise in territory management and planning, both regionally and at the account level. • Demonstrated ability in teaching, mentoring, and training sales methodologies. • Strong written, verbal, presentation, and organizational skills. • Willingness to travel as needed within the region. Preferred Skills • Experience in business-led SaaS application sales. • Expertise in value-based sales within Switzerland and Austria. • Proven history of meeting or exceeding team quotas. • Passion for a fast-paced, high-growth environment. • Success in selling to departments such as Finance, Supply Chain, HR, Sales/Sales Operations, or Marketing. Our Commitment to Diversity, Equity, Inclusion and Belonging (DEIB) We believe attracting and retaining the best talent and fostering an inclusive culture strengthens our business. DEIB improves our workforce, enhances trust with our partners and customers, and drives business success. Build your career in a place where diversity, equity, inclusion and belonging aren’t just words on paper – this is what drives our innovation, it’s how we connect, and it contributes to what makes us a market leader. We believe in a hiring and working environment where all people are respected and valued, regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes people unique. We hire you for who you are, and we want you to bring your authentic self to work every day! We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employment. Please contact us to request accommodation. Fraud Recruitment Disclaimer It has come to our attention that fraudulent and fictitious job opportunities are being circulated on the Internet. Prospective candidates are being contacted …

Come join the organization that is redefining security for the AI era. As one of the fastest-growing startups ever, we enable teams to secure cloud and AI applications by connecting code, cloud, and runtime into a single shared context. Trusted by security teams all over the world, we have a proven track record of success and a culture that values world-class talent. Not to mention, we're now powered by Google , meaning we offer our customers an AI-powered platform that harnesses Google’s Threat Intelligence and Security Operations to better detect, prevent, and respond to threats across all environments, allowing for further innovation. Our Wizards from all over the globe work together to protect the infrastructure of our customers, including over 65% of the Fortune 100, who trust us to scan and secure over 230 billion files daily. We’re honored to be a leading player in a massive and growing market, and we continue to look for exceptional Wizards who are eager to make a significant impact on our team. At Wiz, you’ll have the freedom to think creatively, dream big, and use your full range of skills to contribute to our momentous growth. Come join our team and help us create secure cloud environments that allow even the best companies to move faster, all while having some fun! Minimum qualifications • Admitted to the bar and in good standing or otherwise authorized to practice law in Israel, the UK, or at least one country in Europe with a demonstrated record of success as a lawyer. • 4+ years of in-house legal experience in a software/technology company. • Ability to structure, draft, and negotiate a high volume and broad range of contracts, including SaaS contracts, professional services agreements, partner agreements, and NDAs. • Strong communication skills in English AND either French or German, both written and verbal. Preferred qualifications • Deep knowledge of data privacy and hands-on experience in handling and dealing with data privacy-related questions when negotiating Data Processing Agreements (DPAs). • Strong “business-friendly” style that comes with an understanding that the legal team’s primary purpose is to support the growth and success of the business. • Experience with Salesforce, Slack, DocuSign, and contract lifecycle management (CLM) systems. • Ability to work independently as well as a highly collaborative member of a team. Role Description We are expanding our legal team in EMEA, and this is an exciting opportunity to join a fun, supportive, and high-functioning legal team as it begins to grow. We are looking for a talented, creative, and data privacy-focused attorney who is passionate about working on sophisticated contracts and closing deals and comfortable in a collaborative environment that minimizes hierarchy. This job is for you if you thrive in a fast-paced environment where change is the status quo. You will need to provide outstanding legal service, coordinate and work closely with other teams to close contracts, pay close attention to detail, and bring sound and balanced legal and business judgment, together with constructive people skills, to everything you do. You should have a keen interest in learning about Wiz and what we do. Responsibilities • Be a legal business partner to Wiz’s revenue teams in EMEA, summarizing and communicating legal concepts and risks in a way that is meaningful to business teams. • Take ownership of the drafting, reviewing, negotiating, and managing a wide range of legal agreements. Advise your fellow Wizards on contract interpretation and negotiation to accelerate contract velocity. • Seek to understand the context of the positions of Wiz’s customers and the requests from Wiz’s internal clients, and strive to solve problems and address issues from their perspective. • Triage a heavy workflow, setting appropriate priorities with internal clients and delivering results efficiently. • Support the continuous improvement of agreement templates and legal processes. • Manage agreements that comply with company policies and risk tolerance. Applicants must have the legal right to work in the country where the position is based, without the need for visa sponsorship. This role does not offer visa sponsorship . Wiz is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. By submitting your application, you acknowledge that Wiz will process your personal data in accordance with Wiz's Privacy Policy.

What are we building? Hard Rock Digital is a team focused on becoming the best online sportsbook, casino, and social casino company in the world. We’re building a team that resonates passion for learning, operating, and building new products and technologies for millions of consumers. We care about each customer interaction, experience, behavior, and insight and strive to ensure we’re always acting authentically. Rooted in the kindred spirits of Hard Rock and the Seminole Tribe of Florida, Hard Rock Digital taps a brand known the world over as the leader in gaming, entertainment, and hospitality. We’re taking that foundation of success and bringing it to the digital space - ready to join us? What's the position? The Sports Owner will operate at Senior Trader level within the Sportsbook Trading Team, with core responsibility for price management, risk oversight, and the accuracy and competitiveness of our sportsbook offering across all sports. In addition to these core trading duties, the Sports Owner will take named ownership of a specific sport, acting as the internal authority on that product — driving its pricing strategy, feature set, and competitive positioning, while remaining embedded in day-to-day team trading and risk responsibilities. As part of our Trading Performance team, we are looking for sport owners who bring specialist expertise to, and take direct responsibility for: NHL, Combat Sports, Golf, Table Tennis, eSports and Tennis. Each owner will act as the recognised specialist for their sport — the internal point of expertise on its markets, pricing, and content offering — while contributing to the collective performance of the wider trading desk. You will manage multiple third-party data feeds and trading tools to maintain market integrity, optimise margins, and mitigate risk, with particular focus on your owned sport as well as broader coverage responsibilities across the desk. You will respond to market movements in real time, ensure pricing remains both competitive and compliant, and take the lead on refining and improving your sport's pricing, market depth, and feature parity relative to competitors. You will develop a deep understanding of our trading systems and third-party integrations. For your owned sport specifically, you will help define requirements, benchmark against competitors, and feed testing insights back into the product and trading teams. You will demonstrate strong trading judgement, contribute to operational excellence across the team's shared workload, and support the training and development of junior traders.

About The Role Job Title: Customer Support Advisor with Spanish Location: Remote based in Portugal Terms: Permanent / Full-Time 40h weekly Salary: Yearly Gross 15.250 Schedule: Monday to Sunday– Rotational 8h shifts covering 6am to 10pm This is an exciting opportunity for an experienced Customer Support Advisor. Our Partner: The successful candidate will be supporting our partner, Gigs. Backed by Google Gradient Ventures and Y Combinator, as well as the investors behind Facebook, Dropbox, and Airbnb, Gigs is the world's first telecom-as-a-service platform. The ideal candidate will have a strong background in customer service and the ability to provide exceptional support through various communication channels. If you're passionate about technology and enjoy helping people, we'd love to hear from you! What you'll be doing: • Provide frontline Customer Support in English and Spanish • You will be the first in line for Customer Support, offering a warm and understanding ear as the point of contact for our customers, helping with basic and advanced troubleshooting, serving customers via multiple channels. • You will work in our support system, as well as other related internal systems, and ensure that all support queries are dealt with promptly, professionally, and in accordance with the SLAs under our customer contracts. • You'll provide exceptional support to resolve customer issues and requests swiftly. • You will collaborate quickly and effectively with product, engineering and customer success to escalate problems and ensure relevant information is being passed on effectively and promptly. • You will track and develop frequently asked questions with a view to improving our knowledge base and empowering our customers in order to reduce the number of support queries. • Take a proactive approach in analysing our processes, suggesting and implementing improvements to help our operations grow efficiently and effectively to provide world-class support. Our recruitment process: • 30 min Teams interview with the Recruitment Team. • Language tests if applicable to the role. • 45 min Teams interview with the Hiring Team. Your profile • You are fluent in English and Spanish • You have previous experience in a technical support and/or Customer service role. • You have an aptitude for technology and can diagnose document and resolve complex technical issues. • Proficient with helpdesk/ticketing systems and remote access tools. • Excellent written and verbal communication skills. • You can communicate clearly and work effectively within a team. Why us? What you get in return: • Fully Remote work based in Portugal • A competitive salary • Internet Allowance • Equipment provided • Home office allowance • A Buddy on joining • Online Gym and Wellbeing Studio. • The opportunity for professional growth. • Fun company events and team outings. • Autonomy and Responsibility OTO1

WHY VOIZE? BECAUSE WE’RE MORE THAN JUST A JOB! At voize, we believe the greatest gift to frontline workers is time - time to care, connect, and be present. Today, that time is lost to admin work that pulls nurses away from what matters most: people. We’re changing that by building the AI companion that frees nurses from admin, giving them back up to 30% of time. We don’t replace humans - we support and amplify their impact. Today, 1,100+ care facilities trust voize, and over 75,000 nurses rely on our AI companion to ease their daily workload. Our mission is backed with a $50M Series A funding led by Balderton Capital, with support from HV Capital, Y Combinator and other leading VCs. As a fast-growing team, we combine first-in-class technology with meaningful social impact. And now, we’re looking for you to join us on this mission! YOUR MISSION: OWN INBOUND SUPPORT AND DRIVE GREAT RESOLUTIONS As a Customer Support Manager at voize, you are responsible for delivering a consistently excellent customer experience across our inbound channels — voice, chat, and email. You make sure customers get fast, helpful answers, and you keep cases moving from first contact to resolution. When an issue requires deeper investigation, you collaborate closely with Technical Support and other internal teams to ensure problems are solved thoroughly and communication stays clear. YOUR DAILY BUSINESS – NO TWO DAYS ARE ALIKE • Manage inbound support across voice, chat, and email, ensuring customers get timely, high-quality responses. • Own cases end-to-end, including triage, prioritization, follow-ups, and clear closure. • Set expectations and communicate clearly, especially when timelines depend on internal investigation or product/engineering input. • Partner closely with Technical Support on more complex issues: gather the right details, translate customer context, and drive progress to resolution. • Handle escalations calmly and effectively, balancing urgency with quality and customer trust. YOUR SKILLSET – WHAT YOU BRING TO THE TABLE • Strong customer support foundation: you have experience in customer support, customer success, operations, or a similar customer-facing role. • Experience working with support tooling, such as ticketing systems, knowledge bases, and chat/phone systems. • Excellent, empathetic communication: you can explain solutions clearly, even in stressful situations, and you know how to set expectations without losing warmth or trust. • Structured problem solving: you can break down unclear issues, ask the right questions, and move things forward without getting stuck. • Comfort with technical topics (high level): you can work with concepts like integrations, browsers, devices, and permissions — without needing to be an admin or engineer. • Ownership and reliability: you follow through, keep stakeholders informed, and care about quality. • Collaboration mindset: you enjoy working with different teams and helping build better ways of working. • Language skills: Fluent German (C2) for customer communication, and solid English for internal collaboration. OUR SUCCESS MINDSET – HOW WE WORK AT VOIZE • Resilience is one of your strengths: you stay calm under pressure and see challenges as opportunities. • Iteration suits you: you test, learn, and improve constantly instead of waiting for perfection. • You value open communication and constructive feedback: and you contribute to a positive team culture. GROWING TOGETHER – WHAT YOU CAN EXPECT AT VOIZE • We are a fast-growing startup, that means you will tackle challenges, grow quickly, and make a real impact, giving healthcare professionals more time for real patient care • We foster an open, collaborative culture with regular team events, whether you work from our Berlin office or remotely from Germany • Become a co-creator of our success with stock options • Generous perks: 30 vacation days plus your birthday off, Germany Transport Ticket, Urban Sports Club, regular company off-sites, and access to learning platforms such as Blinkist and Audible • You decide when you work best, that means flexible working hours and a good hybrid set-up. READY TO TALK? APPLY NOW! We look forward to your application and can’t wait to meet you – no matter who you are or what background you have!

WHY VOIZE? BECAUSE WE’RE MORE THAN JUST A JOB! At voize, we believe the greatest gift to frontline workers is time - time to care, connect, and be present. Today, that time is lost to busywork and complex systems that pull them away from what matters most: people. Our vision is to change that by building AI companions that seamlessly take over digital workflows. We don't replace humans with technology - we amplify their impact. Our mission is backed with a $50M Series A funding led by Balderton Capital, with support from HV Capital, Y Combinator and other leading VCs. Today, 2,000+ facilities trust voize, and over 200,000 users rely on our AI companion to ease their daily workload. As a dynamic team, we combine first-in-class technology with meaningful social impact. And now, we’re looking for you to join us on this mission! YOUR MISSION: KEEP 2,000+ CARE FACILITIES RUNNING When voize works, nurses get 39 minutes of their shift back. When something breaks, a firewall silently blocking sync, an interface mismatch with a facility's care software or a regression after a release; documentation stops and care teams feel it immediately. Your mission: make sure that downtime is minimum, and never happens twice. As Technical Support Manager, you own our technically hardest customer cases end-to-end. You work at the intersection of our AI product, real-world facility IT, and the German care software ecosystem - with a direct line to our Engineering team, not a ticket queue between you. And your work has leverage: one root cause you find and fix can resolve an issue for dozens or hundreds of facilities at once. YOUR DAILY BUSINESS - NO TWO DAYS ARE ALIKE • Own escalated cases from 1st-level support end-to-end: reproduce, isolate the fault across app, backend, customer network, and third-party systems and keep the customer clearly informed until it's solved • Debug integrations with leading German care documentation systems: interface errors, data and schema mismatches, and on-prem configurations in customer environments (Windows/Linux) • Untangle customer-side IT - firewalls, proxies, certificates, MDM-managed shared devices - often in direct coordination with a facility's IT • Take the lead in critical incidents: assess which facilities are affected, drive resolution together with Engineering, and own clear, timely communication to customers and internal stakeholders • Turn recurring issues into permanent fixes: root-cause analyses with Product & Engineering, input into pre-release QA, runbooks and knowledge-base articles - and mentor 1st-level colleagues along the way as you help shape our escalation playbooks YOUR SKILLSET — WHAT YOU BRING TO THE TABLE • Hands-on experience with observability/monitoring tools (Grafana, Sentry) and strong networking fundamentals (firewalls, proxies, DNS, TLS/certificates) - you can use logs, metrics, and traces to figure out why systems can't talk to each other • Solid Windows and/or Linux system administration in enterprise or customer environments - you're at home in logs, configs, and the command line • Hands-on experience with APIs and system integrations - you can read a payload and trace where data breaks between systems • Experience owning 2nd/3rd-level escalations in complex environments • German proficiency at C2 / billingual level - our customers work with us in German, so this is a hard requirement GROWING TOGETHER – WHAT YOU CAN EXPECT AT VOIZE • We are a fast-growing startup, that means you will tackle challenges, grow quickly, and make a real impact, giving healthcare professionals more time for real patient care • We foster an open, collaborative culture with regular team events, whether you work from our Berlin office or remotely from Germany • Become a co-creator of our success with stock options • Generous perks: 30 vacation days plus your birthday off, Germany Transport Ticket, Urban Sports Club, regular company off-sites, and access to learning platforms such as Blinkist and Audible • You decide when you work best, that means flexible working hours and a good hybrid set-up READY TO TALK? APPLY NOW! We look forward to your application and can’t wait to meet you – no matter who you are or what background you have!

Die Rolle Du bist das erste Mitglied des Operations-Teams für Deutschland. Du unterstützt Kunden bei der täglichen Nutzung unserer Lösung, sorgst für die Datenqualität, optimierst die Streem-Modelle für jeden Nutzer, baust Beziehungen zu Stakeholdern auf und treibst die Einführung neuer Funktionen voran. Das Operations-Team ist die Schnittstelle zwischen Tech, Produkt, Sales, Kunden und externen Partnern. Deine Aufgaben • Exzellenten Kundensupport vor, während und nach der Implementierung der Lösung leisten • Interaktionen mit deutschen Stakeholdern steuern, darunter Messstellenbetreiber und Netzbetreiber • Kundenanfragen zügig bearbeiten und einfache, automatisierte Lösungen für Probleme finden • Datenqualität überwachen, um Bugs und Fehler zu identifizieren • Geschäftsziele, Anforderungen und KPIs der Kunden verstehen • Kundenfeedback an die Produktteams weitergeben, um die kontinuierliche Verbesserung voranzutreiben • Als strategischer Berater zu Best Practices und Optimierungspotenzialen auftreten Dein Profil • Erste Erfahrung als Analyst, Consultant oder im Kundensupport im SaaS- oder Energiebereich sind von Vorteil • Ausgeprägte analytische und technische Fähigkeiten zur Auswertung komplexer Datensätze • Kenntnisse in Tools zur Datenerhebung und -analyse, Bereitschaft, sich hier weiterzuentwickeln • Nachweisliches Interesse an erneuerbaren Energien und der grünen Transformation • Verhandlungssichere Deutsch- und Englischkenntnisse • Ausgeprägte Organisationsfähigkeit und Liebe zum Detail Streem Energy bietet … • Ein dynamisches, unternehmerisch geprägtes Umfeld • Ein internationales Team mit vielen unterschiedlichen Nationalitäten • Einen bereits bestehenden Kundenstamm, der darauf wartet, dass wir weitere Funktionen entwickeln Perks & Benefits Bei Streem sind wir überzeugt, dass unsere Mitarbeitenden fair vergütet werden, am Erfolg des Unternehmens teilhaben und ein offenes, flexibles Arbeitsumfeld genießen sollten, das sich an ihre individuellen Bedürfnisse anpasst. In der Praxis bedeutet das: • Flexibles Remote-Arbeiten, das sich nach deinem Zeitplan und deinen persönlichen Bedürfnissen richtet. • Modernste Tools und Ausstattung, zugeschnitten auf deinen Arbeitsstil und deine Gewohnheiten, damit du dein Bestes geben kannst. Streem Energy ist ein Arbeitsplatz der Chancengleichheit und verfolgt eine Politik der aktiven Förderung von Vielfalt. Wir setzen uns für Chancengleichheit in der Beschäftigung ein, unabhängig von Rasse, Hautfarbe, Abstammung, Religion, Geschlecht, nationaler Herkunft, sexueller Orientierung, Alter, Staatsangehörigkeit, Familienstand, Behinderung, Geschlechtsidentität oder Veteranenstatus. Streem entwickelt die SaaS-Plattform der nächsten Generation für das kommerzielle Management erneuerbarer Energieanlagen. Unser Ziel ist es, die Energiewende zu beschleunigen, indem Asset Manager und Betreiber den größtmöglichen Wert aus ihren Portfolios erneuerbarer Energien ziehen.