Remote Jobs für Digitale Nomaden

We are looking for a CS Transformation & Implementation Specialist to join our team and help us shape the next generation of internal platforms supporting the traveller’s journey. If you are passionate about turning complexity into scalable solutions, leveraging AI to improve operational workflows, and thriving at the intersection of CS Operations, Product, and Technology, keep on reading, you might be the perfect fit for this role. The job in brief: • Job Title - CS Transformation & Implementation Specialist • Working model - Remote from Spain, Portugal or Romania • Team - You will join the Product Customer Service team within the Product department • Level - Professional • Location - Spain • Contract - Full time (36 h/week) • Travel time required - Only a few times a year What your impact will be: You will play a central, key role in a major Customer Service transformation: renewing our omnichannel platform, redesigning operational workflows, and scaling AI and automation across the department. You will sit between the technical teams and the Customer Service population, translating in both directions. Covering the full arc of a change, from understanding how the operation works today, designing target workflows inside a new system, to building, launching, and proving real business impact, you will ensure our internal tools simplify daily work, improve efficiency, and contribute to a smoother experience for our travellers. What You Will Need to Solve: Shape and deliver a new customer operations platform: • Take end-to-end ownership of key areas of a new AI-ready back-office and customer operations platform, including cloud omnichannel migrations (with direct Zendesk implementation involvement). • Lead discovery activities to analyze current operational workflows, triaging, routing, escalations, and pain points across all contact channels. • Help define the future operational model, solution design, workflow logic, service-level rules, taxonomy, and data structures in collaboration with business and technology stakeholders. • Challenge legacy processes and support the transition towards a modern, scalable platform, defining structured requirements and realistic roadmaps. Drive AI and automation initiatives: • Identify manual, repetitive, and low-value activities across the operation and design solutions that remove them. • Scope and deliver AI-enabled solutions (such as conversational AI, intelligent triage and routing, agent assist/copilot tools, generative replies, automated summarization, or quality monitoring). • Structure operational knowledge and content so that it is reliably usable by both agents and AI systems. • Critically evaluate where AI and automation genuinely add value versus where they risk degrading the user experience or simply shifting complexity elsewhere. Shape product delivery and roadmap execution: • Lead implementation from discovery through configuration, migration, testing, cutover, and post go-live stabilization. • Translate operational needs into clear specifications, BPMN process models, user stories, and iterative releases. • Balance strategic thinking with execution rigor, prioritizing backlog items based on value, feasibility, and operational impact. • Continuously adapt priorities based on business needs, operational feedback, and product insights while taking accountability for outcomes. Enhance the customer operations ecosystem: • Design the operational reporting framework in new systems and ensure continuity with existing performance baselines. • Leverage workflow orchestration tools, low-code/no-code platforms, RPA, and system integrations via APIs/connectors to streamline processes across the traveller journey. • Model complex end-to-end flows, understanding how a change in one step affects the rest of the chain to maintain a simple, reliable platform. Collaborate with stakeholders and teams: • Act as the key connector between CS Operations, Product, IT, Data, and Machine Learning teams. • Align cross-functional stakeholders with different priorities on scope, risks, timelines, and trade-offs, influencing without formal authority. • Drive platform adoption through structured enablement, training, and change management engagement. • Monitor performance after launch, measuring real impact against established operational KPIs to prove the change delivered what it promised. Your expertise: • Around 5 years of experience in transformation delivery, product ownership, business analysis, or systems implementation in medium to large organisations. • Direct hands-on experience implementing, configuring, or operating leading cloud customer service platforms; direct Zendesk implementation experience is required (in an implementation, business analysis, or operations capacity). • Strong discovery and solution design skills, including BPMN workflow modeling, requirement gathering, and data classification/taxonomy design. • Proven …

Als Service Delivery Manager (m/w/d) bist Du die zentrale Schnittstelle zwischen unseren Dynamics 365 Kunden sowie unseren Delivery-, Consulting- und Sales-Teams. Du sorgst für die erfolgreiche Erbringung vertraglich vereinbarter Dienstleistungen, stellst eine hohe Kundenzufriedenheit sicher und unterstützt unsere Kunden dabei, den maximalen Nutzen aus ihrer Microsoft Dynamics 365 Investition zu ziehen. Durch den Aufbau enger Kundenbeziehungen und Dein Verständnis für deren Geschäftsziele identifizierst Du Potenziale für Optimierungen, Innovationen und Wachstum. Über die Sicherstellung exzellenter Serviceleistungen hinaus nutzt Du Dein Verständnis der Geschäftsprozesse, Systemlandschaften und strategischen Pläne unserer Kunden, um zusätzliche Dienstleistungen, Projekte und Innovationen zu erkennen, die einen messbaren Mehrwert schaffen. DEINE VERANTWORTUNGEN • Du bist die zentrale Ansprechperson für unsere Dynamics 365 ERP- und CRM-Kunden und baust langfristige, vertrauensvolle Beziehungen zu Geschäftspartnern und Entscheidungsträgern auf. • Du koordinierst die Zusammenarbeit zwischen Kunden und internen Teams , darunter Consulting, Solution Architecture, Delivery und Sales, und sorgst für eine reibungslose Servicebereitstellung. • Du stellst die erfolgreiche Erbringung und kontinuierliche Verbesserung unserer Services sicher , überwachst SLA-Vereinbarungen, Servicequalität und Kundenzufriedenheit und steuerst Eskalationen bei komplexen Service- und Supportthemen. • Du führst regelmäßige Service Reviews, Roadmap-Gespräche und Workshops durch , analysierst zukünftige Anforderungen und identifizierst Potenziale für Optimierungen, Innovationen und nachhaltigen Kundenerfolg. • Du entwickelst ein tiefes Verständnis für die Geschäftsprozesse, Ziele und Systemlandschaften unserer Kunden und leitest daraus Verbesserungsmaßnahmen, neue Serviceangebote sowie wertschöpfende Projekte ab. • Du unterstützt die Planung und Umsetzung von Änderungen, Optimierungen und kleineren Projekten innerhalb der Microsoft Dynamics 365 Umgebung und stellst sicher, dass zusätzliche Anforderungen sauber bewertet und erfolgreich umgesetzt werden. • Du arbeitest eng mit Account Managern, Vertriebsteams und Solution Experts zusammen , qualifizierst Chancen und unterstützt die Entwicklung maßgeschneiderter Kundenlösungen sowie die Erstellung von Angeboten, Serviceerweiterungen und Folgeprojekten. • Du trägst aktiv zur Weiterentwicklung bestehender Kundenbeziehungen bei , förderst Vertragsverlängerungen und unterstützt das Wachstum unserer Kunden durch proaktives Servicemanagement und kontinuierliche Wertschöpfung. DEINE SKILLS • 3-5 Jahre Erfahrung im Service Delivery Management, Customer Success Management, Account Management oder Projektmanagement , idealerweise im Microsoft Dynamics 365 ERP- und/oder CRM-Umfeld. Du musst kein tief technischer Dynamics-Experte sein. Wichtig sind Deine Fähigkeit, Kundenbeziehungen aufzubauen, komplexe Anforderungen zu koordinieren und gemeinsam mit unseren Experten nachhaltige Lösungen zu entwickeln. • Ausgeprägtes kaufmännisches und unternehmerisches Verständnis mit der Fähigkeit, Kundenanforderungen zu analysieren, Potenziale zu erkennen und nachhaltige Mehrwerte zu schaffen. • Erfahrung im Aufbau und der Weiterentwicklung langfristiger Kundenbeziehungen sowie im Umgang mit operativen Ansprechpartnern und Entscheidungsträgern auf Managementebene. • Erfahrung in der bereichsübergreifenden Zusammenarbeit mit Consulting-, Service-, Vertrieb- und Account-Management-Teams zur Entwicklung und Umsetzung kundenorientierter Lösungen. • Sicheres Verständnis von Managed Services, Supportverträgen, Change Requests und Projektleistungen sowie der dazugehörigen kommerziellen und vertraglichen Rahmenbedingungen. Kenntnisse in Projektmanagementmethoden und/oder ITIL sind von Vorteil. • Ausgeprägte Kommunikations-, Präsentations- und Stakeholder-Management-Fähigkeiten sowie die Fähigkeit, Kundeninteressen, interne Prioritäten und verfügbare Ressourcen erfolgreich auszubalancieren. • Strukturierte, proaktive und lösungsorientierte Arbeitsweise mit der Fähigkeit, mehrere Themen und Prioritäten gleichzeitig erfolgreich zu steuern. • Sehr gute Deutsch- und Englischkenntnisse in Wort und Schrift. WIR BIETEN DIR • Flexible Arbeitszeit & Arbeitsort dank Vertrauensarbeitszeit und Hybrid Work. • 30 Tage Urlaub plus Sonderurlaub für besondere Ereignisse. • Individuelles Mobilitätskonzept (Jobrad, Bahncard, Firmenwagen – je nach Einstiegslevel). • Betriebliche Altersvorsorge mit 50 % Arbeitgeberzuschuss. • Gesundheit & Wohlbefinden : Gesundheits-Workshops und Zuschuss zum Urban Sports Club/Wellpass. • Internationales Umfeld mit spannenden Projekten und Kunden. Haben wir Dein Interesse geweckt? Dann freuen wir uns auf Deine aussagekräftige Onlinebewerbung . Vielfalt ist die Quelle unserer Innovation und unser Wachstumsmotor. Hitachi betrachtet persönliche Unterschiede - Geschlecht, Nationalität, …

Wo Du mit anpacken kannst • Du übernimmst die fachliche Leitung eines Entwicklerteams in unserer tomedo®-Entwicklung, gibst Orientierung und schaffst den Rahmen, in dem Dein Team fokussiert arbeiten und sich fachlich wie persönlich weiterentwickeln kann. • Du führst regelmäßige Entwicklungsgespräche, gibst Dein Wissen durch Mentoring, Pair Programming und Code-Reviews weiter und begleitest neue Kolleg:innen beim Ankommen im Team. • Du hältst die Fäden zwischen Produktmanagement, UI/UX, Support, Testing und Entwicklung zusammen, verhandelst Prioritäten und machst technische Schulden sowie Bottlenecks sichtbar. Komplexe technische Zusammenhänge übersetzt Du dabei so, dass am Ende alle dasselbe Zielbild vor Augen haben. • Ganz vom Code verabschiedest Du Dich als Teamleitung nicht: Du übernimmst kritische Module, baust Proof-of-Concepts und prüfst Architekturentscheidungen lieber an der Code-Realität als nur am Whiteboard. • Du etablierst Code-Reviews, Teststrategien und CI/CD nicht als lästige Kontrollinstanz, sondern als gemeinsamen Standard für gute Softwareentwicklung. • Du behältst moderne Entwicklungswerkzeuge im Blick – inklusive KI- und Agenten-Tools – und führst das ein, was Deinem Team im Alltag wirklich Zeit spart. • Du genießt die Freiheit, zu 100 % im Homeoffice von Deinem Lieblingsort in Deutschland aus zu arbeiten. Auch Teilzeit ist möglich, idealerweise ab 35 Stunden pro Woche. Was Du mitbringen solltest • Du bringst mehrere Jahre Erfahrung in der Softwareentwicklung mit, idealerweise in der nativen Entwicklung mit Objective-C/Swift oder in der Java-Entwicklung. • Du hast bereits ein Team fachlich geführt oder in einer vergleichbaren Rolle Verantwortung für andere Entwickler:innen übernommen. • Du gibst Orientierung, überträgst Verantwortung und verstehst Dich als Enabler für Kolleg:innen mit unterschiedlichen Erfahrungsleveln. • Du hast bereits Erfahrung mit agentischer Softwareentwicklung oder KI-Tools. Relationale Datenbanken, idealerweise PostgreSQL, Git-basierte Workflows, automatisierte Tests und CI/CD-Prozesse gehören für Dich ebenfalls zum Entwickleralltag. • Um bei uns richtig Fuß zu fassen, beherrschst Du Deutsch fließend auf mindestens C1-Niveau. Gutes Englisch bringst Du ebenfalls mit. Warum wir? Wir sind ein offenes und ambitioniertes Team von über 500 Mitarbeitern, das Kundenorientierung wirklich lebt und gleichzeitig Spaß hat. Bei uns herrscht auch nach über 10 Jahren eine Startup-Atmosphäre, die neben dem legendären Obstkorb auch vielseitige Perks wie eine steuerfreie Shoppingkarte, Dienstrad-Leasing und Gesundheitskurse (z.B. Yoga, Rückentraining und mental Health) anbietet - sowohl online als auch im Büro. Je nach Einsatzgebiet (und das sind mindestens 75% aller Unternehmensbereiche) bieten wir all unseren Kollegen flexible Arbeitszeiten und Home Office an. Wir verstehen uns als eng zusammenhaltendes Team mit Kooperations- statt Wettbewerbs-Atmosphäre. Außerhalb der Arbeit organisieren wir Events wie Beachvolleyball im Sommer, Grillfeste, Kochabende oder Paddeltouren. Deine Vorteile bei uns: • Super Team und flache Hierarchien • Job Crafting/individuelle Arbeitsgestaltung • Flexible Arbeitszeiten • Weiterentwicklung • Home Office/Mobiles Arbeiten • Team Events • Förderung der physischen und psychischen Gesundheit • Betriebliche Altersvorsorge • Betriebliche Krankenversicherung • Dienstradleasing/Jobrad • Hardwareleasing • Mitarbeiterrabatte • Betreuungkostenzuschuss/ Kita-Zuschuss • Erholungsbeihilfe • Essenszuschuss • Fahrtkostenzuschuss • Auslandsarbeit Überzeugt? Dann bewirb Dich jetzt bei uns! Lade Deine aussagekräftige Bewerbung inklusive Anschreiben, Lebenslauf und der relevanten Zeugnisse (Schul-, Ausbildungs-, Uni- und Arbeitszeugnisse) ganz einfach online auf unserer Homepage hoch. Sobald Deine Bewerbung bei uns angekommen bist, erhältst Du eine automatisch Bestätigung per Mail. Du hast noch Fragen? Dann wende Dich ganz einfach an unsere Personalabteilung. Sabrina, Julia, Elisa und Tom stehen Dir gerne bei Rückfragen zur Verfügung. Du erreichst sie unter jobs@zollsoft.de . Weitere Informationen findest du auch auf unserer Website .

We are looking for a Senior Backend Developer/Engineer to join the team behind Charisma and take a leading role in building, scaling, and stabilizing a solution that supports complex operational and rollout processes. You will work on backend services at the core of the solution, leading complex technical topics around microservices, integrations, data, performance, security, and system reliability. This is a senior hands-on engineering role where you will shape technical decisions, improve existing production services, and guide how new functionality is designed, delivered, and operated. You will be part of an agile delivery environment where backend, frontend, quality, and business experts work together to turn real business requirements into reliable software. As a senior team member, you will also collaborate closely with customers, stakeholders, architects, and delivery leads to clarify needs, propose solutions, manage technical expectations, and ensure the solution brings measurable business value. WHAT WILL YOU DO? • Lead the design, development, and continuous improvement of backend services using Java 17+ and Spring Boot • Define and evolve microservices and REST APIs used by the Charisma solution, ensuring scalability, maintainability, security, and operational reliability • Translate complex business and customer requirements into robust, maintainable, and scalable technical solutions • Drive performance optimization, technical stabilization, and root-cause analysis of production services • Design data models and lead work with PostgreSQL, SQL optimization, database migrations, and data consistency topics • Apply and promote engineering approaches such as Domain-Driven Design, Event-Driven Architecture, Clean Architecture, and established design patterns • Design, review, and document APIs using OpenAPI / Swagger , ensuring they meet integration and stakeholder needs • Lead and support integrations using REST and TARDIS , including troubleshooting and technical alignment with consuming systems • Define and improve automated unit, integration, API, performance, and load testing strategies • Work with Docker, Kubernetes, Git, and CI/CD to improve development, deployment, and operational practices • Improve application observability and troubleshooting using Prometheus, Grafana, LUMINA, OpenTelemetry, and logging • Collaborate with frontend engineers, quality engineers, business experts, customers, and stakeholders to deliver end-to-end functionality • Provide technical guidance, code reviews, mentoring, and support to other engineers working on the same project • Contribute to rollout activities, technical planning, risk identification, and continuous improvement of the overall solution YOU WILL SUCCEED IF YOU: have: • Extensive hands-on experience with Java 17+, Spring Boot, and the Spring Framework , including production-grade enterprise applications • Strong experience designing, developing, and operating microservices and REST APIs in complex system landscapes • Advanced knowledge of PostgreSQL, SQL, data modeling, performance tuning, and database migration strategies • Deep experience with Spring Data JPA, Hibernate, Spring Security, Spring Web, and Spring Validation • Strong understanding of modern software architecture and engineering principles, including DDD, Event-Driven Architecture, Clean Architecture, design patterns, and API design best practices • Experience making technical design decisions and explaining trade-offs to engineers, architects, customers, and non-technical stakeholders • Experience with Maven or Gradle and strong understanding of build, dependency, and release management • Strong experience with automated testing using technologies such as JUnit 5, Mockito, Testcontainers, and API testing tools • Proven experience with performance and load testing of large-scale applications, including analysis and remediation of bottlenecks • Practical production experience with Git, Docker, Kubernetes, and CI/CD • Strong understanding of observability, monitoring, logging, alerting, and production troubleshooting • Experience working with REST-based integrations and TARDIS • Excellent communication skills and proven ability to work directly with customers, stakeholders, architects, delivery leads, and cross-functional teams • Ability to mentor developers, perform high-quality code reviews, and promote engineering standards within the team • And you speak English (min. B2 level). Nice to Have: • Experience with AWS and cloud-native application design • Knowledge of Kotlin • Experience with Reactive Programming / WebFlux • Knowledge of route optimization technologies • Experience leading technical workshops, solution reviews, or customer-facing technical discussions • Experience with architectural documentation, technical roadmaps, and production readiness reviews WHY SHOULD YOU CHOOSE US? We believe in balance between work and …

Word de spil van onze HR-operatie Bij Eraneos geloven we dat onze mensen het verschil maken. En dat begint bij een HR-organisatie die staat als een huis: processen die kloppen, een zorgvuldige administratie die op orde is en medewerkers die snel en correct geholpen worden. Wil jij als HR Officer de spil zijn achter onze HR-administratie en ervoor zorgen dat alles op rolletjes loopt, van contracten en in- en uitdiensttredingen tot personeelsdossiers en rapportages? Sluit je dan aan bij Eraneos en zorg samen met ons voor een solide HR-basis waar onze mensen en organisatie op kunnen bouwen! Werken bij Eraneos betekent: Jouw (financiële) beloningen geregeld • Bruto maandsalaris tussen €2.970,- en €3.780,- exclusief 8% vakantiegeld, afhankelijk van je werkervaring en op basis van een 36-urige werkweek. • Pensioenregeling met slechts 1,3% eigen bijdrage en een collectieve arbeidsongeschiktheidsverzekering. • Winstdeling. • Thuiswerkvergoeding van €2,40 per dag en een maandelijkse internetvergoeding van €50,-. • Persoonlijk budget van € 840,- voor het inrichten van je ergonomische thuiswerkplek. • Vergoeding van €44,95 voor je (zakelijke) mobiel abonnement. • Zakelijke laptop. • Jaarlijks sportbudget van €250,-. Werken zoals het bij jou past • Werkweek van 32 of 36 uur en jaarlijks aanpasbaar. • Eén maand per jaar remote werken vanuit het buitenland (in overleg). • NS-Business Card en kilometervergoeding. • Vrijheid in je werkplek: op kantoor of thuis. • Naast 22,5 vakantiedag (op basis van 36 uur), de mogelijkheid tot aan- en verkoop van (extra) dagen. • Optie om 2 nationale feestdagen te ruilen. Jouw ontwikkeling centraal • Waardevolle trainingen en certificeringen gericht op onderwerpen en thema’s naar keuze. • Volop ruimte om te leren van én met elkaar binnen het HR-team en de vakmensen in onze organisatie. • Kennisdeling en samenwerking met collega's in binnen- en buitenland. Collega’s en cultuur waar je blij van wordt • Regelmatige borrels en uitjes, een groot zomerfestival en een knallend eindejaarsfeest. • Deelname aan sportactiviteiten zoals de Dam tot Damloop, yogaretraite, skireis en fietstrip. • Veel aandacht voor vitaliteit via lezingen en workshops.

Salary: based on experience: Mid : 13.000-22.000 PLN/month (B2B) or 10.700-18.200 PLN gross/month (UoP) Senior : 20.000-30.000 PLN/month (B2B) 16.600-24.900 PLN gross/month (UoP) Tidio is the customer service platform that aligns AI and people, so businesses can scale without losing trust or the human touch. Our goal is to help entrepreneurs grow by making customer service more efficient while keeping it helpful. Working at Tidio means impacting thousands of companies and millions of their users. But our clients are not the only ones who can grow with us. By joining Tidio, you can grow, too! A few facts about us: • Our product is one of the world's leading AI customer service solutions, and our goal is to become no. 1 • We are among the Top 50 AI and Customer Service Products in G2’s Best Software Awards 2024. • We currently rate at 4.7/5 in both Shopify and G2 . • Our ML team was among the first in the world to launch an AI agent - (Lyro) for customer service! • Every month, our widget is viewed by 350 million unique users, which is 4% of the global population. • Currently, we hire over 150 fantastic people. About the role: We're growing another team behind Lyro , our AI customer support agent, running on real, large-scale production traffic. Lyro is a sophisticated conversational AI that can: • use custom tools • follow complex, multi-step, user-defined Guidance • access product data (through our native Shopify integration and an in-house system for ingesting products from any other source) • access company policies • continuously learn from company data and conversations The same agent has to work for a solo store owner who sets it up in an afternoon and for companies with their own systems, their own processes, and very specific expectations about how support should sound. Building one product that does both - without it collapsing into a lowest-common-denominator bot - is the actual engineering problem here . This isn't a classic role with a fixed lane . We're looking for a builder who takes full end-to-end ownership of things our clients actually see - from integrating with their systems to the agent engine itself, to the infrastructure that holds it all together. The brief you'll get might be just one sentence - scoping it, talking directly to the client, CSM, or sales team, shipping it, and iterating on it is on you. And sometimes there's no brief at all : you look at where the product stands, decide what would move it forward the most right now, and go make it happen. This highly autonomous role is perfect for someone who thrives in a fast-paced environment, embraces spec-driven development, and enjoys leveraging AI tools to boost productivity. What you'll work on: • End-to-end feature ownership - from talking to the client, CSM, or sales team to shipping and monitoring in production • Integrations and distribution channels for the agent • The agent itself: context engineering, tool-use optimization, prompt caching, and an evaluation module used directly by clients and CSMs • Working across the full stack, regardless of your specialization

We are looking for a Backend Developer/Engineer to join the team behind Charisma and help build, scale, and stabilize a solution that supports complex operational and rollout processes. You will work on backend services at the core of the solution, tackling challenges around microservices, integrations, data, performance, and system reliability. This is a hands-on engineering role where you will have the opportunity to improve both existing production services and the way new functionality is designed and delivered. You will be part of an agile delivery environment where backend, frontend, quality, and business experts work together to turn real business requirements into reliable software. WHAT WILL YOU DO? • Design, develop, and continuously improve backend services using Java 17+ and Spring Boot • Build and evolve microservices and REST APIs used by the Charisma solution • Turn new business requirements into maintainable and scalable technical solutions • Work on performance optimization and technical stabilization of production services • Design data models and work with PostgreSQL, SQL optimization, and database migrations • Apply engineering approaches such as Domain-Driven Design, Event-Driven Architecture, Clean Architecture, and established design patterns • Design and document APIs using OpenAPI / Swagger • Build and maintain integrations using REST and TARDIS • Develop automated unit, integration, API, performance, and load tests • Work with Docker, Kubernetes, Git, and CI/CD as part of the development and delivery lifecycle • Improve application observability and troubleshooting using Prometheus, Grafana, LUMINA, OpenTelemetry, and logging • Collaborate with frontend engineers, quality engineers, and business experts to deliver end-to-end functionality • Contribute to further rollout activities and the continuous improvement of the overall solution YOU WILL SUCCEED IF YOU: • Have strong hands-on experience with Java 17+, Spring Boot, and the Spring Framework . • Are experienced in developing and maintaining microservices and REST APIs . • Bring solid knowledge of PostgreSQL, SQL, data modeling, and performance optimization . • Have worked with Spring Data JPA, Hibernate, Spring Security, Spring Web, and Spring Validation . • Understand modern software architecture and engineering principles, including Domain-Driven Design (DDD), Event-Driven Architecture, Clean Architecture, and design patterns . • Have experience using Maven or Gradle for build and dependency management. • Are familiar with automated testing frameworks and tools such as JUnit 5, Mockito, Testcontainers, and API testing solutions . • Have experience with performance and load testing of large-scale applications. • Bring practical experience with Git, Docker, Kubernetes, and CI/CD pipelines . • Understand the importance of observability, monitoring, and logging in building reliable applications. • Have experience working with REST-based integrations and TARDIS . • Enjoy solving technical challenges, collaborating with team members, and continuously improving the quality and performance of software solutions. • Speak English at a minimum B2 level. Nice to Have • Experience with AWS • Knowledge of Kotlin • Experience with Reactive Programming / WebFlux • Knowledge of route optimization technologies WHY SHOULD YOU CHOOSE US? We believe in balance between work and personal life. An attractive and extensive work-life balance portfolio guarantees lasting motivation for employees and thus a better quality of life, promotes physical and mental well-being and contributes to a positive work environment. All this with the aim of providing more freedom in reconciling work, career growth, private life and individual lifestyle. Therefore we offer to our employees over 25 different benefits to improve their personal and professional life in these areas: • Financial benefits • Benefits with focus on learning and development • Benefits with focus on health and sport • Benefits with focus on family and work – life balance • Other benefits For more information about our benefits click to Benefits Salary Final salary is negotiable. We are offering base salary depending on seniority level and previous experience of candidate. In addition to base salary we provide variable part and other financial benefits. Base salary will not be lower than 2000€ /brutto. Additional information • Please be informed that our remote working possibility is only available within Slovakia due to European taxation regulation. Our brand Deutsche Telekom IT Solutions Slovakia entered the life of Košice region in 2006 under the name of T-Systems Slovakia and ever since has been inextricably linked with the region when became one of the founding members of Košice IT Valley. We have managed to grow from scratch to the second largest employer in the eastern part …

The Medical Science Liaison (MSL) is a field‑based scientific expert responsible for engaging healthcare professionals, clinical experts, and key external stakeholders in support of the agreed medical strategy for Tryngolza, an innovative therapy for Familial Chylomicronemia Syndrome (FCS), with future potential in Severe Hypertriglyceridemia (sHTG). This position can be based in Cologne, Düsseldorf, Dortmund, Münster, Trier, Koblenz, Bonn, and other cities in Germany. In this role, you will drive scientific exchange, support clinical and evidence‑generation initiatives, gather actionable insights, and partner cross‑functionally to ensure consistent, high-quality scientific standards. The position plays a critical part in enhancing understanding of rare lipid disorders, supporting patient pathways, and enabling informed, ethical decision‑making. Executes field medical activities in accordance with Medical Excellence standards, including qualitative insights capture, engagement planning discipline, and agreed performance measures. Key Responsibilities/Scope of the Job External Scientific Engagement • Serve as the primary field‑based medical and scientific expert for Tryngolza within the sHTG community. • Build and maintain strong, trusted relationships with: • Key opinion leaders (KOLs) • Healthcare professionals • Academic researchers • Conduct non‑promotional scientific discussions on disease pathways, clinical evidence, patient management, and emerging data, in line with approved medical content. • Ensure high‑quality, balanced scientific exchange and clear communication of relevant information. • Develop and maintain stakeholder engagement plans aligned to Medical Excellence guidance (segmentation, objectives, scientific exchange plans, and documentation) Insight Generation & Strategic Contribution • Gather and communicate actionable insights from HCP interactions, scientific meetings, and stakeholder activities. • Share insights with Medical Affairs colleagues to shape: • Medical strategy • Evidence‑generation priorities • Stakeholder engagement plans • Educational programs • Key account plans in a cross-functional manner • Identify and communicate emerging gaps in diagnosis, treatment access, and unmet needs. • Contribute to periodic insight reviews (e.g., monthly/quarterly) to support cross-country visibility and strategic decision-making Medical Education & Scientific Support • Deliver scientific education to HCPs, centers, and relevant networks. • Support the Medical Advisor in developing educational content, disease‑awareness programs, and scientific resources. • Provide scientific training and support to internal teams (e.g., commercial, patient access, field teams) to ensure accuracy, consistency and compliance. • Support advisory boards, congress activities, and expert meetings. • Deliver and support education initiatives following Medical Excellence quality standards . Clinical Research & Evidence Generation • Contribute to evidence‑generation activities including: • Phase IIIb/IV studies • Investigator‑initiated research (ISS/ISR) • Non‑interventional studies, registries, RWE programs • Patient identification and site feasibility discussions • Engage with investigators and sites to support study awareness, feasibility insights, and scientific collaboration. • Share insights from clinical practice patterns to help inform medical and scientific strategy. Compliance & Medical Governance • Ensure all field activities and materials adhere to internal medical governance standards, SOPs, and external codes of practice, and follow Medical Excellence ways of working (documentation standards, tool usage, and KPI reporting expectations) • Deliver scientific information in a compliant, balanced, non‑promotional manner. • Understand and follow all medical, regulatory, and pharmacovigilance processes. Required • Advanced life sciences degree required (e.g., PharmD, PhD, MD, MSc or equivalent). • Prior experience as an MSL or in a similar customer‑facing medical role preferred. • Experience in specialty care, metabolic disorders, or highly scientific therapy areas is strongly beneficial. • Proven experience engaging with HCPs, building external relationships, and driving meaningful scientific exchange. • Strong scientific understanding and ability to explain complex data clearly. • Excellent communication, presentation and interpersonal skills. • Ability to build credibility and trust with clinical and scientific experts. • Strong analytical and insight‑generation capability. • Comfort working autonomously in the field, with strong organizational skills. • Ability to collaborate effectively with internal cross‑functional teams. • High ethical standards and commitment to unbiased scientific engagement. • Flexibility to travel for external meetings, site visits, and medical events. • Good command of English. All Sobi employees need to demonstrate …

Curewiki operates a patient-initiated clinical research discovery platform live across Europe. We're vendor-cleared at top-tier pharma sponsors and CROs, active outbound engines are running, and our hospital footprint is expanding through technology partnerships anchored in EU interoperability initiatives. The commercial foundation exists. What it needs is the leader who turns it into repeatable revenue and builds the team that scales it — at exactly the inflection point where it matters most. The Chief Commercial Officer owns Curewiki's revenue. You'll build and lead the sales organisation: enterprise sales into pharma and CRO headquarters, country-level commercial teams across our European markets, revenue operations, and bid and vendor assessment. You'll set commercial strategy, carry the company revenue number, and close the largest deals personally while building the team that takes over. This is a builder role, not a caretaker role. We expect the CCO to arrive with a live network in the European pharma and clinical research ecosystem — the first flagship deals close on relationships and credibility you already have, not on pipeline you build from zero. Your responsibilities: Commercial strategy & revenue ownership • Own the company revenue number and the commercial strategy behind it: segments, markets, pricing execution, and the sequencing of enterprise versus country-level motions • Set and manage revenue targets, forecasting discipline, and pipeline coverage across the full commercial organisation • Decide where commercial focus goes — and, just as deliberately, where it does not Enterprise sales leadership • Lead and personally drive the enterprise motion into pharma sponsors, biotechs, and CROs at global and European HQ level, through complex multi-stakeholder cycles (clinical operations, patient engagement, procurement, legal, IT) • Close the first wave of flagship deals personally, activating your existing network from week one, then hire and coach Enterprise Sales Managers to carry the motion Building the commercial organisation • Hire, onboard, and lead the sales team: Enterprise Sales Managers, Country Leads across European markets, account research, and revenue operations • Install the operating rhythm: pipeline reviews, deal qualification standards, CRM discipline in HubSpot, clean handoffs to Customer Success • Run an AI-leveraged commercial operation: research, account preparation, outreach personalisation, and forecasting all use modern AI tooling — and hire and coach the team to work that way • Oversee bid and vendor assessment so procurement processes, tenders, and vendor qualifications run professionally and on time Cross-functional leadership • Work hand in hand with the COO so commercial motion, partnerships, patient engagement, and delivery reinforce each other rather than compete for the same accounts • Feed structured market and competitive intelligence into product, pricing, and positioning decisions • Contribute the commercial evidence base for board reporting and financing milestones Requirements • You've carried a company or division revenue number in life sciences and hit it, selling into pharma, biotech, or CROs — and can show the numbers • You've personally closed complex, multi-stakeholder enterprise deals in the pharma or clinical research ecosystem, and can walk us through the last two: who decided, what nearly killed them, how you won • You arrive with a live, current network among European clinical operations, feasibility, procurement, and patient engagement leaders • You've built a commercial team from a small base: hiring, coaching, and installing process without killing pace • You understand how clinical development decisions are made: who holds budget, how procurement works, where the friction sits in study execution • You run AI-first and expect the same of your team • Fluent professional English; French, Spanish, German, or Dutch is a strong plus given our markets Nice to have • Experience commercialising a platform or data product rather than a pure services offering • Experience scaling revenue through and beyond a growth financing round • Affinity with patient-centric healthcare and clinical research accessibility Benefits • Remote work within the EU, with a Belgium-based preference • Real ownership of the revenue number from day one, not managing someone else's targets • A fast, transparent hiring process: intro call, hiring-manager deep-dive, practical working session, founder conversation, references — feedback at every step, completed in weeks not months • A high-velocity, mission-driven team that writes things down, moves fast, and takes AI leverage as a baseline in every role • The chance to build a commercial organisation from a strong existing foundation — vendor-cleared at top pharma sponsors, active outbound, expanding hospital footprint — rather than from zero

Curewiki operates a patient-initiated clinical research discovery platform live across Europe. The platform is gaining real traction with top-tier pharma sponsors and CROs, our hospital footprint is expanding through technology partnerships anchored in EU interoperability initiatives, and the commercial organisation is being built out around it. The story is strong and getting stronger; what it needs now is an owner. You join as the first dedicated marketing hire, reporting into the COO, with real ownership from day one and the announcement calendar of a scaling company ahead of you. The MarCom Lead owns how Curewiki speaks to the world. You'll run the full marketing communications function across B2B and B2C audiences and build the systems that let content, campaigns, events, and press scale without losing precision. This is a role for someone who thinks before they publish. We work in a highly regulated space, where how we say something matters as much as what we say. Every piece of output has to hold the patient-initiated line, and you'll shape Curewiki's tone of voice and communication principles as the company scales. Your responsibilities: Content & digital marketing • Build and run an AI-leveraged content engine that produces a steady, high-quality pipeline across B2B and B2C, so output scales without turning every piece into a one-off — formats span articles, video, social, and more, tailored to both the research and patient communities • Make sure content aligns with our commercial objectives and lands with each audience, driving engagement and quality leads for the sales and partnerships teams • Lead the execution of digital campaigns across channels, reading performance and adjusting in real time • Use marketing automation to streamline email, retargeting, and social scheduling, in coordination with the outbound engines run by the commercial team • Partner with external collaborators on co-branded work such as webinars and joint campaigns, keeping messaging consistent with our brand and positioning Press & announcements • Own Curewiki's press and announcement calendar, including partnership and milestone communications, working with our PR agency on a relationship-led approach focused on thought leadership and storytelling • Sequence owned-channel announcements and press activations deliberately, timing each to the strongest proof point rather than the earliest possible moment • Guard claim accuracy in all external output: no overclaiming on product capabilities, partnerships, or results Events • Own Curewiki's presence at industry events: keep the calendar current, coordinate preparation with the commercial team, and make sure we show up well • Track how events and press perform and what they contribute to awareness and pipeline Requirements • You've built and run a content or communications function that scaled: more output, same or higher quality, and you can show the system that made it possible • You've worked in a regulated or high-accuracy context (healthcare, life sciences, finance) and treat accuracy and positioning as part of the craft, not an afterthought • You're an excellent writer and editor in English, across both B2B and B2C audiences, and it shows in work you can share • You run AI-first: you already use AI tools to multiply your production, and you can explain where you draw the human-judgment line • You manage content calendars, campaigns, press moments, and multi-channel work without dropping threads Nice to have • Dutch, French, German, or Spanish, given our markets Benefits • Real ownership from day one as the first dedicated marketing hire. • A strong story to tell: real traction with top-tier pharma sponsors and CROs, and an expanding hospital footprint to build campaigns and announcements around • Remote work within the EU • A fast, transparent hiring process: intro call, hiring-manager deep-dive, practical working session, founder conversation, references — feedback at every step, completed in weeks not months • A high-velocity, mission-driven team that writes things down, moves fast, and takes AI leverage as a baseline in every role • The chance to define Curewiki's tone of voice and communication principles as the company scales.

Curewiki operates a patient-initiated clinical research discovery platform live across Europe. Our hospital footprint is expanding through technology partnerships anchored in EU interoperability initiatives, leading academic hospitals are committing to launch with us, and the patient organisation network that anchors patient trust keeps growing. What has been built relationship by relationship now needs to become an engine. The Head of Patient Partnerships owns the partnership layer that makes Curewiki work at scale: the hospitals where research happens and the patient organisations that anchor patient trust. This is a player-coach role by design. You'll personally run the hospital partnership pipeline and the strategic partner governance, personally own the patient-engagement revenue lines (panels, surveys, advisory boards, and patient-input work), and directly manage the country-level Patient Engagement and Hospital Managers as markets activate. Your responsibilities: Hospital partnership strategy & pipeline • Own the hospital partnership strategy across our European markets: which hospitals we prioritise, in what order, and why, based on transparent scoring criteria • Build and manage the hospital partnership pipeline end to end, from first contact through agreement, implementation coordination, and go-live • Navigate hospital decision structures: clinical research units, innovation offices, IT, legal, data protection, and executive sponsors • Coordinate on implementation sequencing and timelines, so commercial expectations and technical reality stay aligned Partnership governance & activation • Design and run the governance rhythm for strategic partnerships: steering meetings, escalation paths, shared roadmaps, and clear ownership on both sides • Turn signed partnerships into live, referenceable sites: onboarding, activation milestones, and the first proof points that feed the commercial story • Work with the commercial team so hospital partnerships translate into sponsor-facing value Patient organisation network leadership • Own the patient organisation partnership strategy and the network's commercial readiness across markets • Own the revenue lines where the patient relationship is the offer: panels, surveys, patient advisory boards, and patient-input work, from qualification through delivery, in coordination with Customer Success and the sales organisation • Protect the neutrality and independence of the patient relationship in every partnership and commercial construct, including neutral allocation of any revenue-share • Ensure the patient org network and the hospital network reinforce each other: shared geographies, shared conditions, shared proof points Team & market building • Directly manage and coach the country-level team as it grows • Build the playbooks that make hospital partnership work repeatable across countries rather than artisanal per site, with AI leverage built into research, preparation, and follow-up • Coordinate with the consortia and grants function on EU-funded programmes Requirements • You've closed and activated institutional healthcare partnerships and can walk us through one from first contact to live: who decided, what nearly killed it, how you got it over the line • You've carried a commercial number, or co-owned one, on services or engagement work sold into pharma or healthcare, and you're comfortable owning the patient-engagement revenue lines outright • You've led a small team and installed a repeatable process in a scale-up or high-change environment without slowing it down • You're comfortable operating in multi-party constructs involving technology partners, public funding, and clinical institutions • You run AI-first: research, account preparation, and partnership operations are all leveraged, and you expect the same of your team • Fluent professional English plus at least one of French, Spanish, German, or Dutch • Disciplined pipeline management in HubSpot or equivalent Nice to have • Familiarity with clinical research operations, hospital research units, or EHR and health-data interoperability (FHIR, EHDS-related initiatives) • Experience with EU-funded consortium programmes such as Horizon Europe • Existing network in the European patient organisation and/or hospital landscape Benefits • A player-coach mandate: you personally own the pipeline and the revenue lines that matter most, not just the strategy behind them • Real momentum to build on: leading academic hospitals are already committing to launch, and the partnership relationships exist — your job is to turn them into an engine • Remote work within the EU • A fast, transparent hiring process: intro call, hiring-manager deep-dive, practical working session, founder conversation, references — feedback at every step, completed in weeks not months • A high-velocity, mission-driven team that writes things down, moves fast, and takes AI leverage as a baseline in every role …

Curewiki operates a patient-initiated clinical research discovery platform live across Europe. We're vendor-cleared at top-tier pharma sponsors and CROs, our hospital footprint is expanding through EU interoperability initiatives, and we're building out our commercial organisation right now — multiple senior and country-level roles open at once, across several countries, with a strict A-player bar. That build doesn't happen without someone who owns it. As Head of People & Culture, you'll own everything about how Curewiki hires, develops, rewards, and retains its people across a remote, multi-country European team. This is a player-coach role by design: you'll personally run the searches that matter most, while building the people infrastructure a scaling company needs — from multi-country employment setups to a compensation and equity framework to a performance rhythm that keeps the A-bar real after the offer is signed. Your responsibilities: Talent acquisition • Own the hiring engine end to end: open-role portfolio, search strategy per role, and pipeline health, personally driving the most senior and hardest searches • Run the hiring process as promised in every posting: fast, transparent, evidence-based, with feedback at every step, completed in weeks rather than months • Hold the A-player bar in every process — evidence over titles and degrees, and the courage to keep a seat empty rather than fill it with a B • Build the employer brand that makes A-players come to us People operations & employment infrastructure • Own employment setup across our European footprint: contracts, EOR/entity decisions per country, and compliant onboarding wherever the right person lives • Run core people operations with our part-time HR support and external providers: payroll coordination, social security administration, absence, and policies • Make onboarding a weapon: new hires productive in days, with clear 90-day expectations from day one Compensation & equity architecture • Build Curewiki's compensation framework: bands per role and level, benchmarked for the European markets we hire in, with a clear transparency philosophy Performance, development & culture • Install a lightweight performance rhythm: clear goals, honest feedback, development conversations that actually happen • Build development around strengths, with stretch assignments and promotion paths earned by outcomes • Own culture deliberately in a remote, multi-country company • Act as coach and confidential sounding board for leadership on team design and organisational decisions AI-first people function • Run the people function AI-first: sourcing, screening support, documentation, and analytics leveraged with modern tooling, with human judgment where it counts most Requirements • You've owned the people function through this exact stage before: scaling from a small core team to a multi-country organisation — and can show what you built and what broke without you • You've personally closed senior hires (not just coordinated them), and can walk us through the last two: how you found them, what nearly lost them, how you won • You know European employment across borders: you've set up or run employment in multiple EU countries, and know when to use an EOR vs. open an entity, and what each costs • You've built a compensation and equity framework from scratch (or rebuilt a broken one) and can defend the design choices • You're a genuine player-coach: happiest owning the work directly, building systems as you go, hiring your own team only when volume truly demands it • You run AI-first and can show how it's changed the way you work • Fluent professional English Nice to have • Experience in healthtech, life sciences, or another regulated industry • Experience supporting a company through a financing round and the team scaling that follows • Familiarity with Belgian employment and social security specifics Benefits • Remote work within the EU, with a Belgium-based preference • A player-coach mandate: real ownership from day one, not administration of someone else's decisions • Direct access to and partnership with the Founder & CEO and leadership team — you're treated as co-architect of the organisation • A fast, transparent hiring process (and yes, the same process you'll run for others is run on you): intro call, founder deep-dive, practical working session, COO conversation, references — feedback at every step, completed in weeks not months • A high-velocity, mission-driven team that writes things down, moves fast, and takes AI leverage as a baseline in every role • The chance to build the people function of a healthtech scale-up from the ground up, across multiple countries