Remote job
Remote confirmedSupport Operator EMEA (m/f/x)
GRID eSports GmbH
Key points from the posting
- Tech stack
- SlackDiscordTelegramTeamsEmail
Read out of the job posting automatically
Our assessment
- Our reading of the full posting text confirms it: fully remote.
- 9 more open roles from this employer in our index. 9 of them fully remote.
This section only: calculated automatically by nomado24, from our own job index and our own reading of the posting text. Not stated by the employer.
Job description
- Do you enjoy helping customers with complex issues?
- Are you a champion of customer-first processes?
- Do you have an interest in competitive video gaming?
If the answers to the above questions are yes, then this role could be ideal for you!
In this role, you will join the Support Organization at GRID, a team of 10+ customer-facing Support Agents across the globe, where a professional client-first mentality is crucial to delivering customer service excellence.
You will be involved in various activities before, during, and after esports tournaments, working with our partners (Tournament Organizers, Game Publishers) and customers (which include esports, media, and betting household names) to ensure tournaments are running smoothly and relevant game data is properly captured, processed, and distributed in a timely manner.
You will play a key role in identifying, documenting, and reporting technical and data issues. You will engage with customers through email, Slack, Discord, Telegram, and Teams to ensure customers' questions and issues are quickly acknowledged and resolved as soon as possible or escalated to the engineering team if needed.
This role is provided by an external source. Applications are handled on the source website.