Product Manager, Network & Accounts

PRODUCT MANAGER; NETWORK & ACCOUNTS

Location: Remote - United Kingdom United States, and Europe (France, Germany, Portugal)

ABOUT WORLDLY

Worldly is the world’s most comprehensive impact intelligence platform — delivering real data to businesses on impacts within their supply chain. Worldly is trusted by 40,000 global brands, retailers, and manufacturers to provide the single source of ESG intelligence they need to accelerate business and industry transformation.

Through strategic and meaningful customer relationships, Worldly provides key insights around supplier performance, product impact, trends analysis, and compliance. When a company wants to change how business is done, we enable that systemic shift.

Backed by a dedicated global team of individuals aligned by values, Worldly proudly operates as a public benefit corporation with backing from mission-aligned investors. Want to learn more? Read our story http://worldly.io/about.

ABOUT THE ROLE

Worldly's Network connects the brands and retailers who source goods, the suppliers who make them, and the verifiers who confirm the accuracy of supplier assessments. Brands use it to find and connect with their suppliers, and suppliers join to share assessments with the brands they work with. Every Worldly product, including the Higg Index, depends on the Network being accurate, because an assessment is only useful when it's attached to the right facility and visible to the right brand. The Network is also the foundation of Worldly's transparency and traceability work: a brand can only trace what it sources if every supplier and facility in the chain appears in the Network once, correctly.

This is a technical product role with a customer problem at the center of it. You will own the experiences that bring customers into the Network and keep them there:

• Getting in: finding a company or facility, joining or claiming it for their Worldly account, and resolving duplicates and conflicting claims so each real-world entity has one trusted record.
• Buying in: purchase, checkout and subscriptions.
• Managing: accounts, users and access once a customer is in.

You will spend real time with brands, sourcing teams, suppliers, and our internal Customer Success teams to understand where these experiences help them achieve their goals and where they fall short, and you will set the measures that show whether they're improving.

You'll collaborate with product managers across Platform and Traceability, turning what customers need into clear requirements for the shared services behind the Network.

WHAT YOU'LL DO

• Align teams and cross-functional partners so everyone understands what is being built (and why)
• Translate product vision into initiatives, epics and stories
• Run discovery with brands, suppliers, and Customer Success on how the Network is used; set and track KPIs
• Cultivate backlog prioritization for your areas of focus
• Write clear specs and plain-language definitions that engineers, CS, and customers can all use; support release planning and change management.

WE'D LIKE TO SEE

• 5+ years of product management experience on technical or platform products
• You can reason about data as a graph: entities, identifiers, and relationships. You have shipped onboarding, identity or account experiences where users must find, claim or de-duplicate records, and you know what it takes for a customer to trust a record
• Comfortable reading data models and API contracts well enough to write precise requirements for platform teams and judge the trade-offs they propose
• Deep customer focus: you spend time with the people who build and use supplier networks, you can explain a technical concept to a sourcing manager in plain language, and you decide from what customers do, not only what they say
• Strong analytical skills; you define conversion, adoption and data quality metrics for the experiences you own and use them to prioritize

IT HELPS IF YOU HAVE

• Experience with entity resolution, de-duplication or master data products
• Experience in apparel, footwear, or consumer goods supply chains: how brands source, who sits at each tier, and what brands and suppliers each need from a shared platform
• Exposure to sustainability data such as the Higg Index, or to supplier registries and third-party entity data.

WHAT WE CAN OFFER YOU

• Comprehensive benefits offerings. 90% employee premium and 75% spouse/dependent premium covered by Worldly.
• Company-sponsored 401k with up to 4% match.
• Incentive Stock Options
• 100% Parental Paid Leave
• Unlimited PTO
• 13 company holidays

LIFE AT WORLDLY

Our team is motivated to transform the way products are made. By helping our customers succeed in a new era of sustainable production, we are able to build technology that makes a difference on a planetary level.

Our team represents over 15 countries, and brings unique experiences from technology to farming to …