Key Account Manager - Scandinavia & Baltics

Job Description

You will join an organisation that has the goal of becoming an industry leader. You will be a part of one of the most exciting gaming businesses offering unique products which deliver real value to our customers. You will be a highly motivated and experienced with a desire to achieve success managing operators and partners to maximise profits.

You will be qualified with proven experience in all aspects of key account management in the iGaming industry with experience in the Scandinavian and Baltic markets. Highly motivated, a team player, excellent customer skills and a proven track record as well as a thirst to work side-by-side with the team developing some of the world’s greatest games.

Responsibilities

• Own and develop strong relationships with customers in the Scandinavian and Baltic markets, connecting with key business executives and stakeholders
• Create reliable account growth plans and drive customer performance and revenue growth to achieve the plan in the Scandinavian and Baltic markets.
• Drive profitability by developing promotion plans with key customers as well as upselling products that are missing from your customers portfolio’s
• Develop positive relationships with internal colleagues, support teams and management
• Have a continuous improvement mindset in terms of customer satisfaction, support processes, metrics, KPI’s and the placement and delivery of our products.
• Track portfolio performance and turn findings into action
• Have the mindset to continuously report KPIs, Metrics, and status to management
• Negotiate and manage commercial agreements based on approved frameworks
• Liaise between customers and cross-functional internal teams, ensure contract delivery, integration kick-offs and product launches
• Own customer escalations and protect account retention
• Maintain market and competitive intelligence and report on findings when smart
• Share knowledge in the teams and help contribute to an open and creative work environment

Qualifications

• 4+ years of key account management with proven commercial results
• A practical understanding of iGaming products, lobby positioning and promotional tools. Deeply understands iGaming concepts and how game performance should be evaluated
• Direct experience in at least some of the priority Scandinavian or Baltic markets, with a credible plan to learn the others
• Comfortable with revenue-share agreements, pricing, discounts, promotional contributions and can calculate the impact on account profitability.
• Experience negotiating renewals and commercial terms, handling price pressure and securing commitments in return for concessions. Knows when to escalate for approval
• Able to build credibility with customer managers, commercial directors and senior executives, while maintaining productive relationships with operational teams.
• High attention to detail and precision in delivery while balancing multiple priorities
• High level of integrity, strong analysis, and decision-making skills with an understanding of regulatory challenges
• Experience managing multiple accounts, maintaining CRM records, forecasting revenue and prioritising work.
• Willing and able to travel for customer meetings and industry events.
• Fluent professional English, strong presentation skills and clear written communication. A relevant Scandinavian or Baltic language is valuable where it matches the actual account portfolio

Proficiency in MS Office suite, multi-channel contact centre software

Other information

• Based in sunny Malta or remote
• You must be an EU member or have a valid work permit for the EU
• Desired Start: ASAP

Fluency in spoken and written English is a requirement