Knowledge Base Editor – IT Service Management

About us

Hey!

Get ready to set sails and navigate the rindus wave

We're rindus, a People company. We love IT professionals and our  passion is to help and empower our crew to get the best out of themselves, unfold their full potential, and help them grow.

Because  growth is in our mindset, we're doing it since 2017, closely with our European Partners, helping them shape their software development teams.

So far, we have 200+ crew members of 21 different nationalities sailing with us in the open seas. We ‘re expanding our team and looking for a new rinder to get on board. Are you the next to  be reeled in ?
About our partner
On behalf of our partner Douglas, we seek the best talent to join rindus. Douglas is a retail company for beauty, health and cosmetic products in 19 European countries. We are collaborating to improve their main product channel, their e-commerce. With the company headquarters in Düsseldorf (Germany), you will work in a distributed team from our office in Málaga (Spain).

About our partner

On behalf of our partner Douglas, we seek the best talent to join rindus. Douglas is a retail company for beauty, health and cosmetic products in 19 European countries. We are collaborating to improve their main product channel, their e-commerce. With the company headquarters in Düsseldorf (Germany), you will work in a distributed team from our office in Málaga (Spain).

What you'll be doing

About the Role
We are looking for a detail-oriented  Knowledge Base Editor to take care of the editorial and operational management of our IT Knowledge Base. You will make sure that content provided by our subject-matter experts is clear, consistently structured, and published and maintained in line with our established standards.
You will work within defined Knowledge Management processes. Strategic ownership, process design, and the technical approval of content remain with other roles, so you can focus on editorial quality and reliable execution.

Your Responsibilities
Editorial creation and revision

• Create and revise Knowledge Base articles based on input from subject-matter teams
• Review and improve language, clarity, structure, and formatting
• Ensure a consistent look and feel by applying existing templates and editorial standards
• Tailor content to its audience, whether the Service Desk or end-user self-service
• Clarify missing or unclear information with the responsible content owners

Operational support of the approval workflow

• Initiate the defined approval steps in Jira Service Management
• Follow up on open feedback and pending approvals
• Incorporate change requests documented by subject-matter teams and the Service Desk Team Lead
• Confirm that all required approvals are in place before publication

Publication and article maintenance

• Place approved articles within the existing Knowledge Base structure
• Assign articles to the correct target audience and category
• Publish articles in line with the existing permission concept
• Maintain editorial information and verify that required metadata is complete (e.g. responsible assignment group and department)
• Process and close related tickets according to the defined process

Support for regular content reviews

• Track the scheduled semi-annual article reviews
• Monitor open review tasks and the 14-day processing deadline using the reporting views provided
• Work closely with knowledge owners and escalate overdue reviews to the designated owner
• Revise and republish updated articles once approved

What you'll bring

Required

• Completed vocational training or degree in a relevant field (e.g. communications, technical writing, business administration, IT), or equivalent practical experience
• Proven experience in editing, technical writing, or content management, ideally within an IT or service environment
• Excellent written German (C1 or above); Excellent written English (C1 or above), depending on your target audience
• A strong sense for structure, clarity, and consistency, with the ability to turn technical input into easy-to-understand content
• Experience working with a Knowledge Base or documentation tool
• Reliable, structured working style with close attention to detail and deadlines
• Strong communication skills and the confidence to follow up with stakeholders

Nice to have

• Hands-on experience with Jira Service Management or a comparable ITSM tool (e.g. ServiceNow)
• Familiarity with ITIL, in particular Knowledge Management
• Experience with Confluence or similar knowledge platforms
• Understanding of permission and visibility concepts in knowledge systems
• Background in IT Service Desk or technical support

What we offer

Being part of dynamic and highly motivated international multicultural team of skilled professionals.
Competitive compensation package (restaurants, transport and childcare)
Flexible working model: ​remote
23 holiday days.
⏰ Flexible schedules with core …