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Replit is the agentic software creation platform that enables anyone to build applications using natural language. With millions of users worldwide, Replit is democratizing software development by removing traditional barriers to application creation. ABOUT THE ROLE: Join our Site Reliability Engineering (SRE) team and help ensure the reliability, scalability, and performance of Replit's infrastructure that serves millions of developers worldwide. As a Staff Site Reliability Engineer, you will bridge the gap between development and operations, implementing automation and establishing best practices that enable our platform to scale efficiently while maintaining high availability. We are seeking Staff SREs who are passionate about building and maintaining resilient systems at scale. Your mission will be to proactively find and analyze reliability problems across our stack, then design and implement software and systems to create step-function improvements. You will design robust observability solutions, lead incident response, automate operational tasks, and continuously improve our infrastructure's reliability, all while mentoring and educating the broader engineering team to make reliability a core value at Replit. YOU WILL: • Architect and Implement Observability: Design, build, and lead the implementation of comprehensive monitoring, logging, and tracing solutions. Create dashboards and metrics that provide real-time visibility into system health and performance, enabling proactive issue detection. • Define and Drive Reliability Standards: Work with product and engineering teams to define, implement, and track Service Level Objectives (SLOs) and Service Level Indicators (SLIs). Build systems to monitor and report on these metrics, holding teams accountable and ensuring we maintain high reliability standards while balancing innovation speed. • Lead Incident Management and Response: Act as a senior leader during high-impact incidents, guiding the team to rapid resolution. Conduct thorough, blameless post-mortems and drive the implementation of preventative measures. Develop and refine runbooks and build automation to reduce Mean Time To Recovery (MTTR). • Drive Automation and Infrastructure as Code: Architect, build, and improve automation to eliminate toil and operational work. Design and maintain CI/CD pipelines and infrastructure automation using tools like Terraform or Pulumi. Create self-healing systems that can automatically respond to common failure scenarios. • Optimize Performance on Kubernetes: Collaborate with core infrastructure and product teams to performance-tune and optimize our large-scale cloud deployments, with a deep focus on Kubernetes, Docker, and GCP. Identify and resolve performance bottlenecks, implement capacity planning strategies, and reduce latency across global regions. • Debug and Harden Distributed Systems: Dive deep into debugging extremely difficult technical problems across the stack. Use your findings to design and implement long-term fixes that make our systems and products more robust, operable, and easier to diagnose. • Provide Staff-Level Guidance: Review feature and system designs from across the company, acting as a key owner for the reliability, scalability, security, and operational integrity of those designs. • Educate and Mentor: Educate, mentor, and hold accountable the broader engineering team to improve the reliability of our systems, making reliability a core value of the Replit engineering culture. • Build and Integrate: Write high-quality, well-tested code in Python or Go to meet the needs of your customers, whether it's building new internal tools or integrating with third-party vendors. REQUIRED SKILLS AND EXPERIENCE: • 8-10 years of experience in Site Reliability Engineering or similar roles (e.g., DevOps, Systems Engineering, Infrastructure Engineering). • Strong programming skills in languages like Python or Go. You write high-quality, well-tested code. • Deep understanding of distributed systems. You’ve designed, built, scaled, and maintained production services and know how to compose a service-oriented architecture. • Deep experience with container orchestration platforms, specifically Kubernetes, and cloud-native technologies. • Proven track record of designing, implementing, and maintaining sophisticated monitoring and observability solutions (e.g., metrics, logging, tracing). • Strong incident management skills with extensive experience leading incident response for complex systems and demonstrated critical thinking under pressure. • Experience with infrastructure as code (e.g., Terraform, Pulumi) and configuration management tools. • Excellent written and verbal communication skills, with an ability to explain complex technical concepts clearly and simply and a bias toward open, transparent cultural practices. • Strong interpersonal skills, with experience working with and mentoring …

Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! . See yourself at Twilio Join the team as Twilio’s next Senior Manager, Software Engineering About the job This role leads two key Commerce teams within Twilio: Shopping Experience and Billing Experience. These teams power core Billing and Commerce capabilities, including customer self-service, billing infrastructure, and lifecycle management. The ideal candidate will partner closely with Product to shape the roadmap, drive execution, and deliver innovative solutions and capabilities for both internal stakeholders and external customers. Responsibilities In this role, you’ll: • Lead a group of world class Software Engineers working on core and critical systems directly used by our customers. • Collaborate with Product and Engineering peers across the org to develop technical strategy for your team and long range plans to deliver for Twilio customers. • Raise the bar on reliability, operational efficiencies, and customer experience metrics core to Twilio Billing Experience • Influence direction, culture, and engineering standards across the whole team. • Continuously refine practices to support the growth, development, and improvement of both individuals and the team • Hire, mentor, and develop world class engineering talent and contribute to Twilio’s talent evolution Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required: • 10+ years of experience working on large scale distributed systems • 3+ years of experience managing engineering teams • Experience in leading 1-2 teams of total 8+ engineers • Understanding of architectural patterns and best practices of high-scale web application (e.g., well-designed APIs, Backend For Frontend, Domain Driven Development ) • Ability to dive deep into technical details and provide guidance to the team when required • Strong customer focus, taking the time to really understand their needs and ensure we are solving their problems • Proven track record of delivering in a fast paced and ambiguous environment • Prior experience in the Billing domain with an understanding of industry trends is highly desirable Desired: • Strong focus on delivering exceptional user experiences with a customer-first mindset • Prior E-Commerce or Billing experience Location This role will be remote, and based in Ireland. Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic . Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. …

The AI orchestration of your wildest imagination. n8n is the open workflow orchestration platform built for the new era of AI. We give technical teams the freedom of code with the speed of no-code, so they can automate faster, smarter, and without limits. Backed by a fiercely inventive community and 500+ builder-approved integrations, we’re changing the way people bring systems together and scale ideas for impact. Since our founding in 2019, we’ve grown into a diverse team of over 260 - working across Europe and the US, connected by a shared builder spirit and with our centre of gravity in Berlin. Along the way, we’ve: • Cultivated a community of more than 650,000 active developers and builders • Earned 190K+ GitHub stars, making us one of the world’s Top 40 most popular projects • Backed by top investors, from Sequoia’s first German seed to our SAP's recent strategic investment - bringing us to a $5.2bn valuation That’s the company we’ve built. Now we’d love to see what you can build. If you’re applying, try n8n out - whether you’re technical or not - and share a screenshot of your first workflow with us. The easiest place to start is here: app.n8n.cloud/register http://app.n8n.cloud/register. We’re in a defining moment of an incredible journey. Come and build with us. MISSIONS As a Senior Engineer in our Growth team, you’ll ideate, build and iterate on the product experiences that turn users into successful, long-term customers. You’ll own high-impact parts of the Cloud journey — from signup and onboarding to billing, upgrade flows, and in-product experience — using experimentation, product intuition, and data to improve activation, retention, and monetization. This is a hands-on engineering role on a high-leverage growth team, working closely with product, design, data, marketing, and engineering to accelerate n8n’s self-serve growth engine. WHAT YOU’LL DO Ship high-impact experiments – You’ll design, build, and A/B test new features to increase conversion and retention — think upgrade flows, contextual prompts, or new pricing nudges Drive measurable business outcomes - Your work will directly contribute to n8n’s ARR, user retention, and growth KPIs. You'll track performance, identify areas to improve, and ship iteratively to increase activation and retention Scale our growth systems – You’ll help build and optimize services to enable user growth at scale, like in-app messaging platforms, billing systems, and email orchestration tools Improve and maintain growth-critical features – You’ll take ownership of flows like signup, onboarding, and the admin dashboard to ensure a smooth, performant experience for every new user PROJECTS YOU MIGHT TACKLE Personalizing onboarding based on initial interactions to get more users to first success Testing AI credit metering and the UI around it: usage limits, paywalls, and upgrade nudges Building experimentation infrastructure REQUIREMENTS ‍ 5+ years of full-stack engineering experience with TypeScript/JavaScript, Node.js, and Vue or React (plus HTML/CSS/UI libraries). You've owned growth metrics: product activation, retention, or revenue, on a growth or PLG team at a SaaS company You've shipped experiments yourself, from hypothesis to ship/kill decision Product mindedness: You can ship without a PM and make the right call most of the time. You can talk to users when you need the signal. Data fluency: You can query data yourself and make decisions from user behaviour and experiments Comfort with ambiguity: You don't wait for perfect specs or designs. You move forward and iterate. Speed + ownership mindset: You move fast but responsibly, understanding that experimentation and velocity are core to unlocking growth. NICE-TO-HAVE Exposure to pricing strategy, funnel optimization, or revenue KPIs Past experience as a founder or early-stage startup engineer Interested in learning more about our engineering teams? Check out our different teams to get a better understanding of what they do: Discover Engineering at n8n https://www.notion.so/n8n/Discover-Engineering-n8n-1b65b6e0c94f80688f43d9bbc76023c3. Please check all our engineering openings and apply to the team that feels like the best fit for you. n8n is an equal opportunity employer and does not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status. We can sponsor visas to Germany; for any other country, you need to have existing right to work. Our company language is English. You care about diversity and inclusion? We do too! Check out our Diversity, Inclusion and Belonging initiatives at n8n https://www.notion.so/Diversity-inclusion-and-belonging-n8n-c1bec2fff536422d868b1a438d990e35?pvs=21 (https://www.notion.so/n8n/Diversity-inclusion-and-belonging-n8n-c1bec2fff536422d868b1a438d990e35). Location …

If you've done outbound for a while, you know what most SDR roles actually look like: a number on a board, a script to follow, and meetings that get booked whether they're ready or not. We built this role differently. Our SDRs spend 15 to 30 minutes on a qualifying call. Not to pitch, but to actually understand what's broken in a prospect's business and whether it's worth an AE's time. We call it a pain chain: symptom, root cause, business cost. And: No chain, no meeting; the AE will send it back for further qualification. It keeps the quality honest and it means the work you do actually matters downstream. If you're ready to trade volume for something with more substance, it's worth a conversation. WHAT YOU’LL OWN Your accounts are mid-market and enterprise (150-5,000 employees). You run the full qualification process before anything reaches an AE, which in practice looks like this: • Qualification calls that go long enough to build a real case, not just confirm that someone picked up • Re-engagement on accounts that have been approached before, with a genuine plan for how to get in differently • Follow-up calls with yourself when a first conversation doesn't go deep enough, rather than booking something that isn't ready • Finding your own contacts when the data isn't clean, because it often isn't • Keeping HubSpot honest so your pipeline reflects reality • Working closely enough with your AE that what you hand off actually lands WHAT WE'RE LOOKING FOR You've done B2B outbound before and you have a real opinion on what makes a qualification call worth something. That's the baseline. • 1-2 years of outbound sales or SDR experience in B2B • You've worked accounts with no clean data, navigated gatekeepers, and made multi-touch sequences actually work • You think about pipeline quality, not just volume, and you can explain the difference to someone who disagrees • Fluent German, working English • You manage your own day well and take feedback seriously when it comes WHAT'S DIFFERENT HERE The qualification bar here is genuinely high. A meeting without a clear pain chain doesn't move forward, and you're expected to know that before it reaches the AE. There's no hiding behind dial counts or activity metrics when the pipeline tells a different story. The accounts you'll work aren't easy. No clean contact data, gatekeepers who've heard every opener, prospects who need a few different approaches before they pick up. The job isn't to call more. It's to find the angle that works, and to keep looking until you do. When it clicks, you feel it. Your pipeline moves, your meetings convert, and the AE comes back wanting more. People here have moved to AE in around 24 months. That track is real, and it starts with the quality of what you build in this role. WHY DOINSTRUCT • You'll get coaching from Jiri (one of Germany's top sales trainers) alongside day-to-day feedback from an SDR lead who's genuinely among the best in the country • The SDR team has real influence on how we approach markets. You're not just running someone else's sequences • We're honest about what's working and what isn't, in both directions • 400+ customers, Series A funded, below 2% churn. The product is a genuine must-have, which makes the conversation easier A LITTLE GLIMPSE INTO WHAT A GTM TEAM MEET-UP CAN LOOK LIKE: ____ At doinstruct, you can make full use of your skills and play an active role in the further development of our start-up. And yes, we attach great importance to a positive working atmosphere, maximum transparency, communication at eye level, and support every step of your personal and professional development. Even if you don't tick all of the boxes, but you are motivated and want to work with us, you are very welcome to apply. We embrace diversity and hire people based on their ability to perform a job. People of any race, gender, gender expression, sexual orientation, religion, age, disability, political opinion, or marital status are welcome at doinstruct. _ For questions or remarks please reach out to our Talent Acquisition Manager, Leonard, at leonard.mielke@doinstruct.com.

Most SDR jobs are about volume. Dial fast, pitch fast, get the meeting. That's not what we do. Our SDRs run calls that go 15 to 30 minutes, mapping a prospect's pain, tying it to real business impact, and building a case worth someone's hour before an AE ever sees a meeting in their calendar. If a meeting doesn't meet that bar, the AE rejects it and sends it back to the SDR. That feedback loop is what keeps the standards high. If you want to jumpstart your sales career & actually learn the craft instead of just grinding dials, this is the role. WHAT YOU’LL DO This is a cold-calling role. The phone is the primary tool, not a fallback after email and LinkedIn haven't worked. You'll be calling into mid-market and enterprise companies (150-5,000 employees), reaching people who didn't ask to hear from you, and turning those conversations into qualified pipeline. The goal is booking meetings that convert into deals. • Run qualification calls long enough to understand what's actually broken in a prospect's business • Build a pain chain: connect the symptom to the root cause to the cost, before handing anything to an AE • Follow up on accounts that don't pick up — and find a smarter angle when the obvious one doesn't work • Do enough research before a call that you're not learning the basics during it • Keep HubSpot accurate so your pipeline reflects reality, not optimism • Work closely with your AE so what you hand off actually lands WHO YOU ARE You don't need years of sales experience, but you do need some. And you need to take phone conversations seriously, not just be willing to make them. • Some hands-on experience in sales or outbound customer-facing work • You pick things up fast and apply feedback, not just acknowledge it • You're comfortable on the phone with strangers and can hold a real conversation without a script to fall back on • Fluent German, functional English • You know where you want to go (AE, commercial, whatever it is), and you're honest about it WHAT'S DIFFERENT HERE You won't be measured on dial counts. If you're good, you won't need 150 calls a day to hit your number. What you will be measured on is whether the meetings you book actually progress, and you'll know pretty quickly when they don't. You'll also deal with accounts that have been approached before, contacts who've heard the pitch, and gatekeepers who've mastered the brush-off. Persistence here doesn't mean calling 50 more times. It means finding a different angle, a better entry point, a reason for them to pick up. WHY DOINSTRUCT • You'll get coaching from one of Germany's top sales trainers (Jiri) alongside day-to-day learning from an SDR lead who's among the best in the country • Your pipeline is visible, and your impact is direct, with no ambiguity about whether you're contributing • Honest culture: we tell people what's working and what isn't, in both directions • 400+ customers, Series A funded, <2% churn: the product is a genuine must-have, which makes your job easier A LITTLE GLIMPSE INTO WHAT A GTM TEAM MEET-UP CAN LOOK LIKE: ____ At doinstruct, you can make full use of your skills and play an active role in the further development of our start-up. And yes, we attach great importance to a positive working atmosphere, maximum transparency, communication at eye level, and support every step of your personal and professional development. Even if you don't tick all of the boxes, but you are motivated and want to work with us, you are very welcome to apply. We embrace diversity and hire people based on their ability to perform a job. People of any race, gender, gender expression, sexual orientation, religion, age, disability, political opinion, or marital status are welcome at doinstruct. _ For questions or remarks please reach out to our Talent Acquisition Manager, Leonard, at leonard.mielke@doinstruct.com.

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team Stripe is growing rapidly and slated for continued growth. With rapid growth comes a large reliance on technology and technology support — not only onboarding new employees, but making sure they have the necessary tools and a stable technical platform to create their greatest impact going forward. We enable fellow Stripes by powering the tooling, services, and infrastructure needed to enable our scale to increase the GDP of the internet. What you'll do We're looking for an experienced and knowledgeable IT leader to join us as the EMEA Help Desk Manager. In this role, you'll continually assess the needs of our fellow Stripes, driving efficiencies and services that improve productivity. This role is focused on providing IT services for Stripes, contractors, and vendor partners in EMEA and beyond. You'll be accountable for driving improvements and overseeing crucial functions such as end-user resource capacity planning (software licensing, workstation and peripheral inventories, etc.) and hardware and software standards. We're looking for someone who is comfortable working as part of a globally distributed team and communicating with technical and non-technical users. Responsibilities • Lead 6+ individual contributors focused on delivering world-class customer service technical support, travel, and onsite requirements • Have an excellent understanding of computers (both hardware and software), and a willingness to learn and apply new technology • Possess superior technical aptitude, and the ability to deal patiently with people in a wide variety of situations • Possess strong analytical skills with demonstrated problem-solving ability • Have a proven ability to operate in high-pressure situations, successfully handle multiple priorities, and maintain a high level of discipline while remaining flexible • Drive automation across all your products • Bring a process-driven mindset to the team • Establish metrics to track the operational efficiencies of all Service Desk Operations Products • Build a strong network and influence effectively across the People team, IT, functional onboarding partners, and vendor partners • Resolve complex issues that may not be well documented, and apply your knowledge to improving and creating support procedures and documentation Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements • 3+ years management experience and a proven history in IT Operations, Service Desk, Technology Support, and Customer Service • Successful track record of delivering support to remote sites • Experience in leading or playing key roles in large cross-functional projects and delivering those projects on time and within guidelines • Ability to travel and work onsite Preferred qualifications • You're a self-starter who loves to own things from start to completion. You make things happen and don't need to ask for permission first • A healthy skepticism for the status quo and an unwillingness to settle • An empathetic leadership style and a strong self-awareness

Our client is a profitable, self-funded B2C subscription SaaS company operating primarily in the US market. Founded in France, the company has evolved from a browser-based product into a high-scale mobile subscription business generating approximately $1M monthly revenue. The company operates with a lean, high-performance structure. The team is highly execution-focused, AI-driven, and deeply focused on monetization and unit economics. They are now looking for a Product Marketing Manager to fully own and optimize monetization funnels, onboarding flows, paywalls, and subscription conversion mechanics across mobile and web products. What makes this role interesting • Direct impact on revenue and core business metrics • Full ownership of monetization and subscription growth — no layers, no bureaucracy • Reports directly to the founder • Strong experimentation culture with fast execution cycles • Opportunity to work on high-scale US subscription products • Competitive compensation with strong performance-based bonuses • AI-first environment where automation and efficiency are core, not optional • Paid test task as part of the hiring process — we respect your time What the company is looking for This is a senior hands-on individual contributor role. The company is NOT looking for: • Brand marketers • B2B SaaS product marketers • Content/lifecycle CRM specialists • Agency-only profiles • People managers disconnected from execution • Strategy-only leaders • Those looking for a stable 9-to-5 with a predictable routine They are specifically looking for someone who personally owns and improves: • Funnels and quiz-based onboarding flows (quizpaywallsubscription) • Paywalls and subscription conversion • Monetization mechanics and pricing hypotheses • A/B testing processes • ARPU and revenue-per-user metrics Main responsibilities • Optimize onboarding funnels, quizzes, paywalls, and subscription flows • Increase ARPU/RPU and improve monetization performance • Launch and analyze A/B tests and experimentation initiatives • Improve conversion, retention, and subscription metrics • Collaborate with creatives, product, analytics, and founders • Develop and test pricing, offers, and monetization hypotheses • Analyze funnel performance and identify revenue growth opportunities • Work closely with acquisition and billing teams to improve overall unit economics Ideal background Strong preference for candidates with experience in: • B2C subscription SaaS • Mobile subscription products and consumer apps • High-scale consumer monetization environments • Fast-paced, high-ownership product companies Must-have experience • 5+ years of relevant experience • Strong hands-on experience with: • Mobile apps and subscription monetization • Quiz-based funnels and paywalls • Onboarding optimization • A/B testing and experimentation • ARPU / LTV / conversion optimization • Data-driven product growth • Active daily use of AI tools and agents — this is a hard requirement, not a nice-to-have • Full-time commitment, no side projects Tools / platforms: • Amplitude, Firebase, Appsflyer, Mixpanel, or similar analytics stacks • Web to Wave or similar funnel/paywall platforms — nice to have Interview process 1. Pre-screen with the recruitment team 2. Short call with the founder 3. Second interview with the founder 4. Interview with the business partner 5. Paid one-day test task (real data, under NDA) 6. Offer Compensation & Setup • Remote • Full-time, from ~9:00 AM your local time (flexible) • B2B contract • Competitive compensation discussed individually + strong performance-based bonus structure • Eastern Europe preferred • Start: ASAP

Our client is a profitable and fast-growing B2C subscription SaaS company operating in the US market. The business is already generating 7-figure monthly revenue and is scaling aggressively with a lean, high-performance team. The company works in a complex subscription billing environment where payments performance directly impacts revenue growth. They are now hiring their first dedicated Head of Payments to fully own and optimize the entire payments function. What makes this role interesting • Direct impact on revenue through payment performance optimization • Full ownership of the payments domain • Lean, high-ownership environment with fast decision-making • Strong performance-based bonus structure • Opportunity to work on large-scale US subscription billing operations What the company is looking for This is a senior hands-on individual contributor role. The company is NOT looking for: • corporate banking profiles • finance/accounting professionals • strategy-only leaders • people managers disconnected from execution They are specifically looking for someone who personally operates and improves payment infrastructure in a high-volume subscription environment. Current state & opportunity Current payment acceptance rate is 60%. The goal is to reach 90% through structured milestones. Chargeback ratio is currently at ~1.5% and under control. Main responsibilities • Manage and optimize merchant accounts and payment processors • Improve payment acceptance/approval rates • Work with payment orchestration and routing logic • Monitor and reduce chargebacks, disputes, and payment-related risks • Leverage AI and automation tools to streamline payment operations — reducing manual work and scaling impact without growing the team • Collaborate with internal teams when billing issues affect funnel performance • Analyze payment performance and optimize recurring billing flows • Build strong relationships with PSPs/acquirers Ideal background Strong preference for candidates with experience in: • B2C subscription SaaS • mobile subscription products • high-risk payments • dating • gambling/iGaming • cybersecurity • crypto • aggressive consumer subscription businesses Must-have experience • 5+ years in payments/payment operations • Strong hands-on experience with: • payment orchestration • PSP management • merchant accounts • approval/acceptance optimization • recurring billing/subscription payments • chargebacks/risk management • Deep understanding of US billing/acquiring ecosystem • Experience with modern payment infrastructure such as Stripe, Solidgate, or similar platforms Compensation & Setup • Remote • Full-time • B2B contract • Competitive compensation discussed individually + uncapped performance-based bonus structure • Eastern Europe preferred

„Cloud ist deine Welt – egal ob AWS, Microsoft, Google oder SAP? Dann passt du zu uns! Bei Public Cloud Group (PCG) begleiten wir Unternehmen dabei, ihre IT-Landschaften in der Cloud modern, sicher und zukunftsfähig zu gestalten. Fast 500 Cloud-Expert:innen an 21 Standorten innerhalb Europas sind schon Teil unseres Teams – und wir wachsen weiter. Hast du Lust, dein Know-how bei uns in PCG DACH einzubringen, in einem Team, das genau so Cloud-verrückt ist wie du?“ Mehr darüber, wie die Arbeit bei uns aussieht, kannst du auf unserer Karriereseite https://pcg.io/de/karriere-de-at/ erfahren. WORUM GEHT´S? Für unser weiteres Wachstum sucht unser Team eine:n erfahrene:n Service Manager Google Workspace (m/w/d). In dieser Rolle agierst du als zentrale Schnittstelle zu unseren Kunden für den gesamten Cloud-Betrieb. Dein Fokus liegt darauf, Kunden im Google Workspace sowie im Managed Services Umfeld langfristig zu binden, strategisch weiterzuentwickeln und zu begeistern. Bei uns erwartet dich ein Team mit flachen Hierarchien, viel Gestaltungsspielraum und der Möglichkeit, dich in komplexe Projekte einzubringen sowie interne Prozesse aktiv mitzugestalten. DAS WIRST DU TUN: • Verantwortung für das Projekt und Service Management über den gesamten Kunden Lifecycle hinweg. • Zentrale Schnittstellenfunktion und Koordination komplexer Anforderungen zwischen Kunden, Sales, internen Tech Teams sowie externen Partnern. • Durchführung regelmäßiger Service Reviews inklusive der Überwachung von SLAs und Kennzahlen. • Kontinuierliche Weiterentwicklung von Support Strukturen, Service Prozessen und Managed Services Verträgen. • Proaktive Beratung der Kunden hinsichtlich Best Practices sowie strategische Platzierung von neuen Workspace Themen. • Aktive Erforschung neuer Trends im Cloud Umfeld und kontinuierlicher Wissensaustausch im Team. DAS WÜNSCHEN WIR UNS VOR DIR: • Einschlägige praktische Berufserfahrung im Betrieb von IT-Systemen im Google Umfeld sowie Verständnis der Google Produktwelt. • Praktische Erfahrung im Projektmanagement idealerweise untermauert durch Zertifizierungen in Bereichen wie Scrum, Prince2 oder ITIL. • Eine strukturierte Arbeitsweise mit hoher Eigeninitiative und dem Drive, bestehende Prozesse aktiv mitzugestalten. • Ausgeprägte Serviceorientierung im Umgang mit Kunden sowie ein starker Teamgeist bei der internen Zusammenarbeit. • Die Fähigkeit, auch in Konfliktsituationen professionell, souverän und lösungsorientiert zu agieren. • Sichere Kommunikation auf Deutsch und Englisch im professionellen Kundenkontakt. • Die Bereitschaft, den Betrieb der Infrastruktur unserer Kunden durch die regelmäßige Teilnahme am Rufdienst engagiert zu unterstützen. WAS HAST DU DAVON: • Flexibilität pur: Arbeite so, wie es zu deinem Leben passt – remote im Bundesgebiet, hybrid, oder in einem unserer Offices in Deutschland (Magstadt, Darmstadt, Berlin, München, Hamburg, Köln, Ulm, Heidelberg, Frankfurt). • Workation: Arbeiten & neue Orte entdecken? Nutze bis zu 30 Tage Workation im Jahr und verbinde Job & Abenteuer. • Auszeiten: Mit 30 Tagen Urlaub tankst du Energie, wann immer du sie brauchst. • Deine Hardware, deine Wahl: Mac, Windows oder Linux – du entscheidest, womit du am liebsten arbeitest. • Weiterkommen: Schulungen, Labs und Zertifizierungen bei AWS, Azure, Google & SAP – wir pushen dein Cloud-Know-how. • Feedback, das zählt: Regelmäßige Entwicklungs- und Gehaltsgespräche, damit du genau weißt, wo du stehst. • Mehr als Basics: wähle zwischen Spendit Card, oder Wellpass oder Deutschlandticket. On top Kita-Zuschuss und Bikeleasing als weitere Extras für dein Leben abseits des Laptops. • Teamspirit: Ob Teamevents, Sommerfest oder Weihnachtsfeier – wir feiern Erfolge zusammen. Klingt das gut? Super, dann schicke uns jetzt deine Bewerbung - Keine Sorge, es dauert keine 60 Sekunden. Wir freuen uns auf Dich! Bei uns zählt das Talent, nicht das Etikett – wir heißen Bewerber:innen jeglicher Herkunft und Identität herzlich willkommen, unabhängig von Geschlecht, Nationalität, ethnischer und sozialer Herkunft, Weltanschauung, Behinderung, Alter sowie sexueller Orientierung und Identität. _______ Recruitment Agencies: We at PCG have an in-house recruitment team, which focuses on sourcing great candidates directly. PCG does not accept unsolicited resumes from agency or search firm recruiters. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired. When we do use agencies, we have a PSL in place, so please do not contact managers directly.

Ми запускаємо fintech/payment продукт із crypto-модулем для користувачів у Європі. Зараз шукаємо ключову людину, яка допоможе побудувати growth-напрямок з нуля та запустити продукт на ринку Іспанії. Це не класична “marketing manager” роль. Нам потрібен autonomous operator? людина, яка: • вміє запускати нові продукти та ринки; • не боїться хаосу early-stage; • може самостійно організувати execution; • розуміє, як будувати acquisition через community, referrals, influencers та partnerships; • готова брати ownership за результат. ЩО ПОТРІБНО БУДЕ РОБИТИ • Запускати growth-напрямок для fintech продукту в Іспанії • Будувати influencer / referral / community acquisition • Працювати з локальними community, Telegram-екосистемами, creators та micro-influencers • Організовувати production та coordination: • copywriting • SMM • SEO • creatives • контент • локальні партнерства • Самостійно знаходити та координувати підрядників • Тестувати growth hypotheses та швидко запускати нові канали • Допомагати з positioning та packaging продукту • Будувати системний launch process разом із founder’ом ЩО ДЛЯ НАС ВАЖЛИВО • Досвід у fintech / payments / crypto / web3 / neobank / wallet продуктах • Досвід запуску growth або GTM у startup/scale-up середовищі • Hands-on mindset — готовність багато робити самостійно • Сильний ownership та автономність • Розуміння referral/community/influencer mechanics • Вміння працювати без великої структури та бюрократії • Досвід роботи з підрядниками та external teams БУДЕ ПЛЮСОМ • Досвід життя або роботи в Іспанії / Португалії • Розуміння pain points експатів та українців у Європі • Досвід запуску community-led growth • Telegram / crypto ecosystem experience ЩО ЗАРАЗ БУДУЄМО Продукт орієнтований на користувачів у Європі, яким потрібен простий та стабільний фінансовий сервіс із crypto functionality. Ми робимо фокус на: • прозорому та швидкому KYC/AML; • реальній та швидкій підтримці; • стабільній роботі карт та платежів; • зрозумілих комісіях без hidden fees; • сильному UX/UI; • referral та community growth; • довірі до продукту та прозорій комунікації. ЩО ПРОПОНУЄМО • Можливість побудувати growth практично з нуля • Прямий доступ до founder’а та швидкі рішення • Свободу у виборі інструментів, каналів та підрядників • Вплив на продукт і launch strategy • KPI tied to real business outcome • Можливість у майбутньому побудувати власну команду (SMM, SEO, content, support) ФОРМАТ • Full-time / flexible • Remote • B2B або employment format possible • Пріоритет: кандидати з України / українці в ЄС • Бажано: Spain / Portugal

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