Emplois à distance pour les nomades numériques

Join the CrowdGen team as an Independent Contractor for Project Vistula ! We are currently looking for Independent Contractors who are native Spanish speakers with strong English proficiency and a strong background in language expertise. In this role, you will evaluate English-to-Spanish machine translations to help enhance one of the world’s leading translation engines. Requirements: • Native speaker of Spanish • Strong proficiency in English • Professional language expertise is required (e.g., linguist, translator, language teacher or similar language-related background) • Must currently reside in Spain Compensation : The project rate is $17.00 per file. Each file should take approximately 15–20 minutes to complete, resulting in an estimated effective hourly rate of $51.00–$68.00 per hour , depending on completion speed. Important : When applying, make sure to select both Spanish and English as your primary and/or additional languages. If one of the languages is not selected during the application, there is a high chance that your application will be rejected. This role is a project-based opportunity with CrowdGen, where you will join the CrowdGen Community as an Independent Contractor. If selected, you will receive an email from CrowdGen regarding the creation of an account using your application email address. You will need to log in to this account and reset the password, complete the setup requirements, and proceed with your application for this project-based role. If you’re passionate about languages and eager to contribute to improving AI-driven translation systems, we’d love to have you on board. Apply today and become part of the CrowdGen Community for Project Vistula ! crowdgen Originally posted on Himalayas

We’re a team of 500+ professionals who develop cutting-edge web data gathering solutions for thousands of the world’s best known businesses, including Fortune 500 companies. What’s in store for you: You’ll be solving challenges for top-tier clients and collaborating with industry professionals. We’ll fuel your professional growth with vast internal and external learning resources and an environment of teaming up and knowledge sharing. The team waiting for you: Our Enterprise Account Management team owns long-term growth across our B2B client portfolio - building trusted relationships, understanding business needs, and turning account ownership into measurable revenue impact. As an Account Manager, you’ll become a strategic partner to clients who rely on big data for their success, helping them get more value from our products while identifying opportunities to grow and strengthen the partnership. In a fast-growing global business, this role is key to keeping clients engaged, supported, and expanding over time. The challenge is to balance commercial ownership with trusted advisory, making sure every account has a clear path to long-term success. In this role, you'll: • Own a portfolio of business customers of different sizes, building a clear understanding of their goals, product usage, risks, and growth potential. • Communicate with customers regularly to ensure they are getting value from our products, answer commercial or product-related questions, and identify where additional support is needed. • Identify upsell and cross-sell opportunities within your customer portfolio, qualify them based on customer needs, and move them through your opportunity pipeline. • Support customers during product adoption and deployment by coordinating internal resources, clarifying expectations, and helping remove blockers. • Manage customer agreements and renewals by preparing commercial terms, aligning timelines, and addressing risks before they affect retention. • Lead strategic account management activities, including account planning, at-risk account management, client visits or business trips when relevant, and projects that improve team processes. Your skills & experience: • Several years of experience managing customer relationships or customer engagements, with a proven track record of delivering positive outcomes. • Strong relationship management and problem-solving skills, with the ability to understand customer needs and turn them into action. • Excellent written and verbal communication skills in English. • Creative, out-of-the-box thinking approach when identifying opportunities, solving challenges, and growing accounts. • Data-driven approach to sales, with knowledge of or experience using key sales and mailing tools. Nice to have: • Experience working with international B2B clients. • Prior experience in the technology sector. • Strategic Account Management experience. Salary & Benefits: • Gross salary : 11000 - 19000 PLN/month + bonuses. Keep in mind that we are open to discuss a different salary based on your skills and competencies. • Growth & Learning: 40+ internal learning options, external conferences, mentorship, and year-round knowledge-sharing. Up for the challenge? Let’s talk! Originally posted on Himalayas

Directio is a global IT services company. We consult, code, test, deploy, and manage mainly cloud-based and mobile applications, providing around-the-clock support from our offices in Poland, the Philippines, Mexico, and the USA. We prepare our FMCG, retail, automotive, and SaaS clients for the future by accelerating their digital transformation. Operating under the “We Code Success” principle, we prioritize the success of our clients, consultants, and partners. About project We are looking for an Implementation Consultant for our Polish client, a company specializing in delivering comprehensive IT solutions across various business sectors. Their systems are used by both Polish and international organizations. This is a direct placement project - not outsourcing! Responsibilities • You will be participating in ERP system implementation projects in Poland and abroad, supporting clients throughout all stages of deployment and ensuring successful system adoption; • You will be delivering user training sessions, helping clients effectively use the Epicor Kinetic ERP system in their day-to-day operations; • You will be creating Business Intelligence (BI) reports, providing valuable insights that support business analysis and informed decision-making; • You will be modifying and configuring the Epicor Kinetic system using Low Code / No Code technologies (optional), delivering tailored solutions that meet clients' business requirements. Requirements • Educational background in Economics, Computer Science, or a related field; • Knowledge of ERP systems, particularly those supporting manufacturing processes; • Knowledge of manufacturing and logistics processes is considered an advantage; • Good command of spoken and written English (B1/B2); • Knowledge of relational databases and SQL queries is considered an advantage. We offer • Opportunities for professional growth and skills development in Poland and abroad; • A friendly working environment within a small, close-knit team; • Remote work; • A high level of autonomy and independence; • Private healthcare; • Salary: 8 000 - 10 000 PLN netto / B2B; • MultiSport card. Please be advised that we will only contact selected candidates. Originally posted on Himalayas

What this Job Entails: The Contracts Administrator III will ensure all contracts are executed both on the vendor and client side in a timely and accurate manner. The successful person will perform key quality reviews to reduce risk working in conjunction with other teams. Additionally, this role acts as a collaborative team lead resource and peer mentor for a geographically diverse team of contract drafters, and takes the lead on drafting and reviewing more complex agreements across a host of technology-related categories. Scope: • Resolves a wide range of contract drafting issues in creative ways. • Seasoned, experienced professional with a full understanding of their specialty. • Works on problems of a diverse scope. • Receives little instruction on day-to-day work, general instruction on new assignments. • Serves as an operational point of contact and standard-setting resource for remote, global drafting team members. Your Roles and Responsibilities: • Serve as a functional resource and peer mentor for a geographically diverse team of contract drafters; assist in coordinating workflows, answering process or template-related questions, and sharing drafting best practices. • Draft and review complex agreements across a host of data center categories including transportation and warehousing, Software-as-a-Service (SaaS), software licensing, and professional IT services. • Process contracts according to client policies. • Maintain an internal database with pertinent information, including legal documents. • Assist in preparation and revision of contracts that involve the purchase of sale of goods and services. • Prepare contract briefs and revisions summarizing contractual requirements and budgets. • Track authorizations and correspondence, maintaining detailed and organized files. • Prepare contract change notices, monitor contractor performance, including the reporting and status of contractor and owner deliverables. • Maintain an audit file for each contract which will include original contract, all correspondence, changes/deviations, amendments, clarifications, payment schedules. • Analyze and mitigate risk. • Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position. Required Qualifications/Skills: • Bachelor’s degree (B.S/B.A) from four-year college or university and 5 to 8 years’ related experience and/or training; or equivalent combination of education and experience. • Proven experience drafting and reviewing technology-related agreements (SaaS, software licensing, IT services). • Strong collaboration and coaching skills, with the ability to support and guide geographically dispersed team members. • Networks with senior internal and external personnel in own area of expertise. • Demonstrates good judgment in selecting methods and techniques for obtaining solutions. • Fluent in English language. • High level of attention to detail. • Ability to interpret complex information. • Aptitude for technology and interest in learning/understanding systems & interpreting data. • Accustomed to data input at high level of accuracy. • Ability to manage high volumes and meeting deadlines. • Highly organized with ability to manage multiple projects/tasks at a time. • Customer aware/centric. • Excel knowledge (including pivot tables and v-lookups). • Ability to work well in a team environment. • Independently motivated. • Experience in how databases capture information. • Proven ability to work accurately with large data sets. Preferred Qualifications: • 7+ years of increasingly progressive contract drafting experience in a geographically diverse environment • Experience with Transportation and Warehousing in the technology space Physical Demand & Work Environment: • Must have the ability to perform office-related tasks which may include prolonged sitting or standing. • Must have the ability to move from place to place within an office environment. • Must be able to use a computer. • Must have the ability to communicate effectively. • Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers. Physical Demand & Work Environment: • Must have the ability to perform office-related tasks which may include prolonged sitting or standing • Must have the ability to move from place to place within an office environment • Must be able to use a computer • Must have the ability to communicate effectively • Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers Salary Range $72,960.00 - $115,200.00 USD (Salary) • Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are …

SOFTSWISS continues to expand the team and is looking for a Technical Support Specialist to join the SOFTSWISS Casino Platform. This role focuses on providing first-line technical support, processing customer requests, and assisting with platform-related operational issues. About Product: SOFTSWISS Casino Platform With our strong technical team, SOFTSWISS has created a secure iGaming platform that ensures the highest-quality service to clients worldwide. Through constant innovation, the iGaming Platform Team strives to maintain its competitive edge with state-of-the-art technology, delivering an unparalleled experience to clients at all times. Learn More Purpose of the role: You will provide first-line technical support by handling customer requests, performing initial issue analysis, and supporting the day-to-day operations of the platform. You will collaborate with related departments to ensure stable system performance and efficient resolution of technical cases. Key responsibilities: • Process, classify, and perform initial analysis of incoming requests in Jira Service Desk • Providing first-line operational support for project systems and configurations • Use GitLab to review and make basic updates to configuration files, ensuring accuracy of changes • Collaborate with cross-functional teams (Product, Development, QA, Risk) to resolve incidents • Maintain accurate ticket updates and documentation • Prioritize tasks in accordance with requirements and business risk level Required Experience: • Higher or incomplete higher education, preference for graduates of technical universities • Experience with monitoring and logging tools such as Datadog, Grafana, Sentry, and ELK (primarily Kibana) • Basic knowledge of markup web languages (HTML, CSS) • Working proficiency in the English language • Working proficiency in the Russian language Nice to have: • Familiarity with GitLab (or alternatives) CI/CD pipelines • Familiarity with Application Programming Interfaces (APIs) Our Benefits: • Private health insurance • Sports benefits • Comprehensive Mental Health Program • Free English lessons (online) • Local language courses • Paid time off • Maternity leave support • Referral program rewards • Upskilling, internal workshops, and participation in professional conferences and corporate events Originally posted on Himalayas

This role requires the candidate to work remotely on a part-time basis from Spain. Client Overview Our client is a global artificial intelligence technology company specializing in the development of advanced large language models (LLMs), speech recognition technologies, multilingual AI systems, and data annotation solutions. The organization collaborates with leading AI research laboratories and enterprise technology companies worldwide to accelerate the development of next-generation artificial intelligence through high-quality human-generated data. Supporting a diverse portfolio of multilingual AI initiatives, the company works with language specialists, voice professionals, and annotation experts across the globe to improve the accuracy, contextual understanding, and performance of cutting-edge AI systems used in speech processing, conversational AI, and natural language understanding. Job Role The Spanish (Spain) Audio QA Annotation Specialist is a freelance project-based role responsible for reviewing, evaluating, and validating Spanish (Spain) audio recordings to ensure they meet the highest quality standards required for AI speech recognition and audio annotation projects. Working as part of a multilingual quality assurance team, this role focuses on assessing recording accuracy, pronunciation, fluency, audio clarity, annotation consistency, and compliance with project guidelines. The successful candidate will help ensure that all approved audio data contributes effectively to the development of advanced multilingual AI speech technologies. This opportunity is offered as a flexible freelance engagement rather than a traditional full-time or part-time employment position. Key Responsibilities • Review and evaluate Spanish (Spain) audio recordings for quality, pronunciation accuracy, clarity, and natural speech delivery. • Verify annotation accuracy and ensure all submitted recordings comply with project guidelines and quality standards. • Identify audio quality issues including background noise, recording inconsistencies, pronunciation errors, or technical defects. • Provide structured quality feedback and recommend improvements when recordings do not meet required standards. • Ensure consistency across annotated datasets by following established QA processes and evaluation criteria. • Collaborate with project reviewers and annotation teams to maintain high-quality multilingual datasets. • Maintain accurate documentation of review outcomes and quality assurance findings. • Support the continuous improvement of AI speech recognition models through high-quality audio validation. Candidate Requirements • Native-level fluency in Spanish (Spain) with excellent listening comprehension and pronunciation knowledge. • Minimum 1 year of experience in audio quality assurance, audio annotation, localization, transcription review, voice-over, dubbing, ADR, or related language quality roles. • Strong attention to detail with the ability to identify pronunciation, fluency, and audio quality issues accurately. • Excellent understanding of Spanish (Spain) linguistic nuances, accents, grammar, and natural speech patterns. • Experience reviewing audio recordings and applying quality standards consistently. • Familiarity with audio editing or audio playback software is preferred. • Strong analytical skills with the ability to provide clear and actionable quality feedback. • Ability to work independently while meeting project deadlines and quality targets. Job Code: #785 Originally posted on Himalayas

Our client, a fast-growing eCommerce company in the Patient Care space, with a strong presence in the Home Medical Equipment (HME) and Durable Medical Equipment (DME) niche, is seeking a detail-oriented and execution-focused professional to fill an immediate full-time remote Creative Designer (DTC, Direct-to-Consumer) opening. As the Creative Designer (DTC), you will execute DTC creatives (video editing & graphic design) for ads, web, email, and organic content by translating clear creative direction into fast, consistent, and high-quality outputs. You will contribute to the growth of the company's DTC channel by creating and iterating new creatives based on feedback, while keeping all assets organized and properly stored. About the company: The company is a purpose-driven provider of Patient Care products dedicated to improving the lives of patients and caregivers. With thousands of positive reviews and a globally distributed team, the company focuses on creating practical, well-designed solutions that address real-world caregiving needs. Customer obsession is at the core of the company's culture, guiding decision-making and product development. The mission is to enhance well-being through thoughtful design and continuous feedback loops, while the vision is to empower patients and caregivers through innovative and accessible products. The company fosters a supportive, high-performance environment that values ownership, growth, and meaningful contribution. Key Responsibilities: Execute DTC Ad Creatives for Meta Ads • Edit UGC videos and branded videos following provided scripts, references, and direction, ensuring creatives are clear, visually engaging, and aligned with DTC ad formats and standards. • Create static creatives following provided scripts, references, and direction, ensuring creatives are clear, visually engaging, and aligned with DTC ad formats and standards. • Create and iterate on variations of top-performing creatives based on DTC Lead feedback and performance insights. Execute Web and Funnel Creative Assets • Design visuals for website pages and landing pages (images, banners, sections, etc.), ensuring designs are clean, clear, and aligned with brand and conversion goals. Execute Email Creative Design • Design and update email creatives in Figma (or similar platform) for email flows and campaigns based on provided copy and direction, ensuring clear structure, strong visual quality, and alignment with brand and campaign needs. Execute Organic Content Editing for Instagram • Edit and prepare video and photo content for Instagram (posts, reels, and stories), ensuring clear structure, strong pacing, and a clean, professional, and consistent visual style aligned with brand guidelines. Maintain Creative Asset Organization & Hygiene • Maintain all creative assets organized, properly named, and stored within the defined folder structure, ensuring easy access, version control, and complete, ready-to-use deliverables. Qualifications: • 1–3 years of experience creating video and image creatives for ads, social media, or e-commerce, with a basic understanding of Meta Ads (hooks, pacing, clarity). • 1–3 years of experience using tools such as Figma, Adobe Suite, CapCut, Premiere Pro, or similar, including AI tools for image and video creation. • 1+ years of experience following creative direction and brand guidelines and translating them into clear and consistent designs. • 1+ years of experience creating ads, UGC videos, or social content, or a portfolio showcasing real client or brand work, with an emphasis on clear and effective creatives rather than polished perfection. Core Competencies & Values: • Attention to detail: does not let important details slip through the cracks or derail a project. • Commitment (Work ethic): possesses a strong willingness to work hard and sometimes long hours to get the job done. Has a track record of working hard. • Consistency (Persistency): demonstrates tenacity and willingness to go the distance to get something done. • Growth (Strategic thinking & Visioning): able to see and communicate the big picture in an inspiring way (determine opportunities and threats through comprehensive analysis of current and future trends). • Problem solver (Proactivity): acts without being told what to do. Brings new ideas to the company. • Trust (Honesty/integrity): does not cut corners ethically, earns trust and maintains confidences. Speaks plainly and truthfully. • Efficiency: produces a high volume of creative assets quickly while maintaining quality and minimizing wasted effort. • Flexibility/adaptability: adjusts quickly to changes in creative direction, feedback, and priorities without friction. • Openness to criticism and ideas: often solicits feedback and reacts calmly to criticism or negative feedback. • Organization & Planning: keeps files, assets, and tasks well organized, ensuring easy access and clear structure. • Creativity / …

This role requires the candidate to work remotely on a part-time basis from Italy. Client Overview Our client is a global artificial intelligence technology company specializing in the development of advanced large language models (LLMs), speech recognition technologies, multilingual AI systems, and data annotation solutions. The organization collaborates with leading AI research laboratories and enterprise technology companies worldwide to accelerate the development of next-generation artificial intelligence through high-quality human-generated data. Supporting a diverse portfolio of multilingual AI initiatives, the company works with language specialists, voice professionals, and annotation experts across the globe to improve the accuracy, contextual understanding, and performance of cutting-edge AI systems used in speech processing, conversational AI, and natural language understanding. Job Role The Italian Audio QA Annotation Specialist is a freelance project-based role responsible for reviewing, evaluating, and validating Italian audio recordings to ensure they meet the highest quality standards required for AI speech recognition and audio annotation projects. Working as part of a multilingual quality assurance team, this role focuses on assessing recording accuracy, pronunciation, fluency, audio clarity, annotation consistency, and compliance with project guidelines. The successful candidate will help ensure that all approved audio data contributes effectively to the development of advanced multilingual AI speech technologies. This opportunity is offered as a flexible freelance engagement rather than a traditional full-time or part-time employment position. Key Responsibilities • Review and evaluate Italian audio recordings for quality, pronunciation accuracy, clarity, and natural speech delivery. • Verify annotation accuracy and ensure all submitted recordings comply with project guidelines and quality standards. • Identify audio quality issues including background noise, recording inconsistencies, pronunciation errors, or technical defects. • Provide structured quality feedback and recommend improvements when recordings do not meet required standards. • Ensure consistency across annotated datasets by following established QA processes and evaluation criteria. • Collaborate with project reviewers and annotation teams to maintain high-quality multilingual datasets. • Maintain accurate documentation of review outcomes and quality assurance findings. • Support the continuous improvement of AI speech recognition models through high-quality audio validation. Candidate Requirements • Native-level fluency in Italian with excellent listening comprehension and pronunciation knowledge. • Minimum 1 year of experience in audio quality assurance, audio annotation, localization, transcription review, voice-over, dubbing, ADR, or related language quality roles. • Strong attention to detail with the ability to identify pronunciation, fluency, and audio quality issues accurately. • Excellent understanding of Italian linguistic nuances, accents, grammar, and natural speech patterns. • Experience reviewing audio recordings and applying quality standards consistently. • Familiarity with audio editing or audio playback software is preferred. • Strong analytical skills with the ability to provide clear and actionable quality feedback. • Ability to work independently while meeting project deadlines and quality targets. Job Code: #785 Originally posted on Himalayas

Helprise is an organization that combines global reach with local talent. We work for companies that value quality, partnership, and responsibility, creating teams that really work. By precisely matching skills and business needs, we connect specialists with projects where their knowledge has a real impact. By joining us, you become part of an environment where matching is not a coincidence, but a decision. This role focuses on an omnichannel environment and supports the implementation of a new retail solution across multiple markets. You will combine project management, data analysis, and stakeholder collaboration, with a strong focus on insights generation and performance tracking (Power BI). YOU WILL • Lead Omnichannel projects, supporting the rollout of retail and digital solutions across markets; • Work closely with local markets to support the implementation of a new retail solution; • Analyze data and generate insights to support decision-making and optimize consumer experience; • Create and maintain Power BI dashboards to track performance, KPIs, and project outcomes; • Develop and maintain Launch Plans and project roadmaps, ensuring alignment with timelines, resources, and budgets; • Coordinate cross-functional teams (Sales, Marketing, Supply Chain, IT); • Track deliverables, risks, and budget performance, in collaboration with the PMO function; • Support Operating Budget planning and monitor actuals vs forecast; • Collaborate with international stakeholders to gather requirements and ensure market alignment. Requirements • 3+ years of Project Management experience, preferably in FMCG, retail, or fast-paced environments; • Experience in Omnichannel/retail / Consumer Experience / digital projects is a strong plus; • Strong analytical skills and experience in data-driven environments; • Experience with Power BI or similar tools; • Strong organizational skills and a structured way of working; • Excellent communication and stakeholder management skills; • Curiosity and a results-oriented mindset; • Proactiveness and flexibility in a dynamic environment. Benefits Work flexibility We give you the opportunity to adjust your work to your lifestyle. We offer flexible hours as well as the possibility of remote or hybrid work, depending on the role and your preferences. Basic benefits package We care about the health and well-being of our employees - we provide private medical care, a MultiSport card, and life insurance. Development on your terms We provide an individual development budget that you can use for your professional growth. As a Lumina Learning partner, we also give you access to unique tools and the support of certified practitioners, so you can better understand your potential and strengthen your talents. Integration and shared experiences We regularly enjoy new experiences together and build relationships in an inspiring atmosphere. From cooking sessions, through yoga weekends in nature, to the thrill of escape rooms. Originally posted on Himalayas

Overview OneLogin by One Identity is a leader in Identity and Access Management, enabling organizations to securely access applications across users, devices, and environments. Our solutions help customers improve security, efficiency, and user experience across their application ecosystem. The IAM Support Engineer is technical support professional who builds strong foundations in identity, access management, and cloud/SaaS integrations. The role is suited for someone with a customer-first mindset, willingness to learn, and interest in troubleshooting authentication, SSO, MFA, and provisioning issues with guidance from senior engineers and support leadership. This position focuses on handling standard support cases, documenting findings clearly, following established troubleshooting processes, and escalating complex or high-impact issues appropriately. The ideal candidate is curious, detail-oriented, collaborative, and motivated to grow in enterprise identity and access management support. Responsibilities • Looking for a professional with 5+ years of experience who can provide technical support and help build strong foundations in Identity and Access Management (IAM), cloud technologies, and SaaS integrations. • Provide clear, timely, and customer-friendly support for standard OneLogin by One Identity service questions and technical issues. • Perform initial troubleshooting, gather required logs/details, and document findings accurately before escalating when needed. • Support customers with basic configuration, integration, deployment, and maintenance questions using approved guidance and internal resources. • Meet customer experience expectations for response quality, timeliness, and professionalism. • Take ownership of assigned cases within defined scope and keep customers informed on progress and next steps. • Collaborate with senior engineers, support leadership, Engineering, Product, and Professional Services to resolve complex issues. • Identify potential product issues and assist in documenting reproducible details for Engineering review. • Contribute to knowledge base articles, internal notes, and troubleshooting documentation for common issues. • Participate in process improvement discussions by sharing observations from cases and customer interactions. • Participate in on-call or incident support activities only as required and with appropriate guidance. Qualifications IAM / Identity Fundamentals Understands core concepts and can explain them clearly. Authentication vs authorization SSO MFA Basic SAML, OAuth2, OIDC, SCIM IDP/SP flow awareness OneLogin / SaaS IAM Platform Has basic hands-on exposure and is actively building platform confidence. Hands on OneLogin, Okta, Azure AD Common SaaS app integrations Directory integration concepts Troubleshooting & Support Performs structured first-level troubleshooting using checklists, logs, and guidance. Authentication/SSO issues MFA problems Provisioning/deprovisioning Collecting evidence before escalation Directory & Infrastructure Understands common identity infrastructure at a foundational level. Active Directory/LDAP basics Entra ID awareness DNS, certificates and networking fundamentals Scripting & APIs Has awareness or beginner-level experience; can learn through examples. Basic Python or PowerShell REST API and integration JSON/XML reading Simple automation concepts Security & Compliance Applies basic security hygiene and understands why controls matter. Least privilege Zero Trust awareness Audit/compliance basics Sensitivity when handling customer data Operating Systems & Web Platform Comfortable with common user and admin environments. Windows basics Browser-based authentication Basic web technologies Customer-Facing Skills Communicates clearly, professionally, and with empathy. Case updates Expectation setting Asking clarifying questions Documenting next steps Cross-Team Collaboration Works well with peers and escalates with complete context. Engages senior engineers, Engineering, Product and PSO with accurate notes and evidence Operational Maturity Builds good support habits and contributes to shared learning. Knowledge base contributions Repeat issue identification Process feedback Deflection ideas Key Development Areas • Develop independent troubleshooting capability for common IAM and SSO scenarios. • Improve case documentation quality, including issue summary, impact, evidence collected, and next action. • Build confidence in reading SAML responses, basic logs, configuration settings, and provisioning flows. • Learn when to resolve independently and when to escalate with complete context. • Progressively contribute to knowledge base content and repeat-issue deflection Why Join One Identity -Collaborate with talented, driven professionals who are passionate about technology and customer outcomes -Gain exposure to enterprise-grade sales, partners, and complex …

• Provide technical support and maintenance for BrightSign and Carousel digital signage systems. • Manage content scheduling, publishing, and updates across signage endpoints. • Lead or assist in migration projects between signage platforms or hardware upgrades. • Monitor signage performance and proactively resolve issues to ensure uptime and reliability. • Collaborate with internal teams (IT, Communications, Facilities) to align signage content with business needs. • Document processes, configurations, and troubleshooting steps for internal knowledge base. • Train end-users and stakeholders on signage tools and best practices. • Stay updated on digital signage trends and recommend improvements. • Proven experience with BrightSign and Carousel digital signage platforms. • Strong understanding of digital signage networks, media players, and content management systems. • Experience with signage migration projects, including planning, execution, and post-migration support. • Familiarity with networking concepts (IP addressing, firewalls, remote access). Requirements • We are seeking a skilled and proactive Digital Signage Support Specialist to manage, support, and optimize our digital signage infrastructure. The ideal candidate will have hands-on experience with BrightSign and Carousel digital signage platforms, including content management, troubleshooting, and migration projects. This role is critical to ensuring seamless communication across our digital signage network. • Knowledge on Brightsign and Carousel • Exposure on reporting initiatives Highlights Work address: Remote, but Chennai, Pune is preferred Work shift: Monday to Friday, 16:00 to 01:00 (India time) Comments: Must be flexible to work after hours if any urgency arises, but not common Originally posted on Himalayas

POSITION OVERVIEW MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. Join our team as a Remote Inbound Call Center Representative , where you'll be the first point of contact for customers seeking assistance. This role is ideal for individuals who excel at problem-solving and delivering exceptional customer service all from the comfort of home. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. POSITION RESPONSIBILITIES Key Responsibilities: • Answer incoming calls promptly and professionally. • Assist customers with inquiries. • Provide accurate information about products and services. • Document customer interactions in the system. • Escalate complex issues to appropriate departments. CANDIDATE QUALIFICATIONS WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: • Must be 18 years or older. • High school diploma or equivalent required. • Previous customer service or call center experience preferred. • Strong communication and active listening skills. • Ability to work independently in a remote setting. • Reliable internet connection and a quiet workspace. COMPENSATION DETAILS WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. What You Can Expect from MCI: We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy: • Paid Time Off: Earn PTO and paid holidays to take the time you need. • Health Benefits: Full-time employees are eligible for supplemental health coverage through Blue Cross. • Life Insurance: Access life insurance options to safeguard your loved ones. • Supplemental Insurance: Accident and critical illness insurance • Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities. • Paid Training: Learn new skills while earning a paycheck. • Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement. • Casual Dress Code: Be comfortable while you work. Compensation & Benefits that Fit Your Life MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued. If you’re ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today! PHYSICAL REQUIREMENTS This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. CONDITIONS OF EMPLOYMENT All MCI Locations • Must be authorized to work in the country where the job is based. Subject to the program and location of the position • Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results. • Must be willing to submit to drug screening. Job offers are contingent on drug …