Senior Pre-Sales Solutions Engineer - Europe

COMPANY OVERVIEW

Deepgram is bringing the world’s most natural interface, voice, to the technology we use every day. Our speech models and real-time infrastructure power AI systems that keep up with the way people actually speak. More than 5,000 organizations run conversational voice AI on Deepgram in production, including Twilio, Cloudflare, Sierra, Decagon, Vapi, Cresta, Granola, and Jack in the Box.

The Deepgram Voice Agent Platform brings together speech-to-text, text-to-speech and speech-to-speech, with voice-native foundation models available through cloud APIs or self-hosted and on-premises deployments. Built for accuracy, low latency and cost efficiency, Deepgram makes high-quality voice experiences practical to build and run at scale. More than 650,000 developers have used Deepgram to process more than 200,000 years of audio. Every day, more of the world’s conversations with AI run on our models.

Operating Principles:

Deepgram is a research company that productizes as fast as possible. Four Operating Principles shape how we think, decide, and work together:

1. Compress before you communicate. You think it through first, then lead with the bottom line.

2. Resist entropy. You question what already exists before adding more process or tools.

3. Solve the category. You fix recurring problems at the source, not one case at a time.

4. Work at the frontier. You go after problems no one has solved yet.

We look for people who already work this way, and these principles shape how we grow and evaluate our team.

AI-FIRST BY DEFAULT

We build AI that millions of people talk to, and we run the company the same way. AI is how we centralize work here, and is core to how we operate.

That means more than using the tools. We expect you to:

• Build, not just use. Design your own workflows and agents, and use AI to remove whole categories of work instead of doing the same work faster.
• Own the output. AI can speed up the work. It doesn’t make anyone less accountable for it. You understand, verify, and stand behind everything you share, including what an agent produces for you.
• Spend the time you get back at the frontier. The capacity AI creates goes toward problems no one has solved yet.
• Keep pace. Models and tools change every month, and so will your work. You adopt what’s new quickly and drop what no longer earns its place.

We judge AI by what it helps you deliver and whether you stand behind the result, not by how often you use it. In interviews, expect to walk us through a workflow you built and where you drew the line between AI and your own judgment.

Note: this is a remote role that is to be based out of one of the following countries:

• United Kingdom
• Ireland
• Scotland
• Switzerland

Opportunity

Deepgram is expanding globally and operating a follow-the-sun model. We are hiring a Pre-sales Solutions Engineer in EMEA to win complex technical evaluations, design clear solution paths, and drive repeatable adoption for strategic accounts. Our strategic Account Executives do not hand off their customers after the first sale, so you will partner long-term across discovery, POC, production launch, and expansion. You will focus on pre-sales, yet you will often step into post-sales style work when the stakes are high and continuity matters.

About Applied Engineering at Deepgram

Applied Engineering blends what many companies split into Solutions Engineering, Solutions Architecture, Solutions Consulting, and Technical Support. We are builders and communicators who bridge sales and engineering. We help customers move from problem to production with speed, clarity, and measurable outcomes.

What You’ll Do

• Lead technical discovery for strategic opportunities. Map business goals to measurable technical success criteria and an evaluation plan.
• Design, scope, and execute POCs that prove value. Define datasets, metrics, and timelines that land a clear technical win.
• Build lightweight prototypes, sample integrations, and demos using Deepgram SDKs and APIs. Show, do not tell.
• Advise on architecture for accuracy, latency, scalability, and cost. Cover cloud, self-hosted, hybrid, and data residency needs.
• Run security and compliance threads common in EMEA. Prepare crisp responses for GDPR, ISO 27001, SOC 2, and vendor risk reviews.
• Triage and debug issues during evaluations. Collaborate with Product, Engineering, and Support to unblock customers quickly.
• Create reusable assets that scale. Turn repeated requests into working samples, reference architectures, runbooks, and field guides.
• Partner with Solutions Architects and Support for seamless continuity after initial wins. Stay involved through expansion phases when needed.
• Enable the field. Collaborate with AEs, CSMs, and partners on positioning, demos, and technical validation for priority use cases.

REGIONAL EXPECTATIONS

• Based in an EMEA time zone with strong overlap to …