BPM Process Specialist

The core task & responsibility for the DIEU RHQ Business Process Management (BPM) Unit is to act as an independent liaison between DENSO and External Certification Bodies, managing EU Region National Office ISO-IATF Compliance to safeguard Customer Satisfaction and support the DENSO Global Automotive Business

The BPM Process Specialist provides comprehensive operational and professional support to the DIEU RHQ BPM Unit. The role contributes to effective process governance, controlled and audit-ready documentation, ISO 9001 and IATF 16949 compliance, reliable BPM system operation, and continuous improvement across the European organisation.

You will independently own defined BPM workstreams and recurring activities, while working closely with Process Owners, Document Owners, European National Offices, manufacturing plants, IT, system providers and other stakeholders. Strategic direction, final compliance accountability, major escalations, budget decisions and executive representation remain with the BPM Unit Head.

The role reports functionally to the BPM Assistant Manager and works across the European BPM network. The position combines governance and document management, internal and external audit support, BPM platform administration, process harmonization, training and reporting. It is suited to a proactive professional who can translate requirements into practical processes, coordinate stakeholders and maintain disciplined follow-up.

BPM Governance & Document Management

• Maintain the BPM governance framework, document lifecycle, templates and standards.
• Ensure process documentation remains accurate, compliant and up to date.
• Support Process Owners in developing and improving policies, procedures and process models.
• Monitor governance performance and coordinate periodic reviews and reporting.

Audit & Compliance Support

• Support risk assessments, internal audits and compliance activities within the BPM scope.
• Coordinate audit preparation, evidence collection and stakeholder engagement.
• Monitor findings, corrective actions and closure status, providing risk-based updates.
• Support European entities on ISO 9001 and IATF 16949 requirements and improvement activities.

BPM System Administration & Digital Development

• Administer and maintain the BPM system, user access and repository structure.
• Provide user support, coordinate system issues and support upgrades and enhancements.
• Ensure data quality, repository integrity and user guidance.
• Drive digitalization and system improvement initiatives aligned with the BPM roadmap.

Process Improvement & Harmonization

• Facilitate process mapping, analysis and improvement initiatives across European entities.
• Support process standardization, harmonization and best-practice sharing.
• Coordinate cross-functional BPM activities, working groups and improvement actions.
• Identify automation and efficiency opportunities and support benefit realization

Customer Sustainability & NQC/SAQ Coordination

• Coordinate European customer sustainability assessments and NQC/SAQ activities.
• Act as the central link between customers, manufacturing plants and subject-matter experts.
• Manage submissions, evidence collection, gap tracking and progress reporting.
• Maintain common guidance, templates and best practices to improve consistency and readiness.

Reporting, Training & Strategic Support

• Maintain BPM KPIs, action trackers and management reports.
• Develop and deliver BPM training, awareness sessions and user guidance.
• Monitor progress against BPM objectives and support follow-up actions.
• Contribute to BPM strategy, continuous improvement and annual planning activities.

Education

• Bachelor's or Master's degree in Business Administration, Quality Management, Industrial Engineering or a comparable field, or equivalent relevant experience.

Experience

• Professional experience in business process management, quality management, process improvement, compliance, internal auditing or a related area.
• Practical experience with controlled documentation, process mapping and cross-functional stakeholder coordination.
• Experience with ISO 9001 and/or IATF 16949 requirements is strongly preferred.
• Experience with BPM platforms, document management systems, workflow tools or system administration is an advantage.
• Experience in an international manufacturing or automotive environment is an advantage.

Certifications (preferred, but optional)

• ISO 9001 and/or IATF 16949 Internal Auditor or Lead Auditor qualification.
• Lean, Six Sigma, BPM, project management or recognised process-modelling certification.

Skills and Competences

• Proactive and able to work autonomously while remaining a collaborative team player.
• Ability to interpret standards and translate requirements into clear, workable processes and controls.
• Strong planning, prioritisation, facilitation, …