Account Manager - Kundansvarig

Join our Movement and Champion Restaurant Culture!

At TheFork we believe that the best things in life happen around the table.
As the leading restaurant booking platform in Europe, we connect the broadest community of loyal diners with the world’s favorite restaurants. Powered by innovation and a deep passion for the restaurant industry, we create unique dining experiences across 11 countries.

We’re proud to be building a diverse, people-first culture where “respect”, “ownership”, “growth” and “better together” values thrive.
If you’re passionate about food, technology, and making a real impact, your seat at the table is ready.

Discover life at TheFork

What you will do:

As a part of our account management team, you will manage the relationship with our customers, the restaurants. You will offer them a personalized service once they have joined the TheFork network and you will:

• Ensure your Restaurant portfolio will generate significant more revenue with TheFork month over month, by selling TheFork solutions to the Restaurants.
• Be the primary point of contact and build long-term relationships with customers.
• Provide support, mainly through email and phone, to your client portfolio and help them with their positioning strategy, revenue management and online marketing.
• Set up action plans defined with Sales and Marketing departments. You will work closely with our team of Marketing Restaurant Offer to develop promotional plans (including Festivals, other special offers, YUMS, and SUPER YUMS) for your portfolio in order to ensure the best offer to our users.
• Negotiate favorable win-win conditions, allowing the restaurants to optimize their margins and increase the seat-occupancy rate.
• Monitor and take actions to ensure restaurants comply with our T&CS and quality policies and that excellent B2C user experience is guaranteed.
• Ensure the support and training to use our tools.
• Express user requirements and work with other departments to constantly improve product relevance of TheFork websites and applications leveraging your knowledge of restaurants.

Your KPIs will include (but not limited to):

• Monthly revenues generated by the restaurants in your portfolio.
• Promotions available across your portfolio.
• Maintaining and reducing our Churn Level.
• Number of restaurants part of the YUMS/SUPERYUMS program across your portfolio.
• Number and quality of restaurants participating in TheFork Festivals.

Who you are:

You Must Meet These Critical Qualifications

• You are fluent in Swedish and English; additional languages are highly appreciated.
• You have at least two years of experience in account management or a closely related role.
• You are a self-driven, results-oriented professional who consistently strives to meet and exceed targets.
• You are confident and comfortable conducting negotiations and commercial conversations over the phone.
• You have a strong understanding of revenue management–related topics and commercial performance levers.
• You are analytical yet creative, able to propose tailored solutions that genuinely add value for customers.
• You can quickly establish trust and build credible, long-term business relationships.
• You work autonomously and are comfortable managing KPIs, targets, and performance metrics.
• You are adept at managing multiple projects simultaneously without losing focus or quality.

You Can Impress With These Additions

• You have experience within the Internet, digital, or tech sector.
• You have a proven background in pitching and selling promotions, deals, or flash sales.
• You are comfortable managing a high volume of activity, including 20–50 daily inbound and outbound calls.
• You have experience handling large portfolios, managing between 300 and 800 accounts.
• You thrive in fast-paced environments and remain organised under pressure.

What we offer you:

An awesome team

A permanent contract

Flexible working environment (remote work scheme)

Competitive fixed salary and bonus

Transportation allowance to pay for your monthly metrocard

International teams and a multicultural environment spanning 10 offices across Europe

Highly inclusive working environment

‍ Lifestyle benefits that can be used to reimburse expenses related to physical and leisure activities, family support, travel etc

Continuous learning and development programs

Free access to the Calm app to help you build resilience wherever you are in your mental health journey

Dedicated parental leave and caregiver leave policies (12 weeks fully paid)

‍ Life & Disability Insurance at no cost to the employee

Attractive pension plans

Amazing offices with dining, a coffee point on each floor, and leisure area

Team building events

All hiring happens through our careers site and official email. We do not text or ask for payment during the hiring process. Please report any suspicious messages immediately. …