Technical Writer II

Bloomreach is building the world’s premier agentic platform for personalization .We’re revolutionizing how businesses connect with their customers, building and deploying AI agents to personalize the entire customer journey.

• We're taking autonomous search mainstream, making product discovery more intuitive and conversational for customers, and more profitable for businesses.
• We’re making conversational shopping a reality, connecting every shopper with tailored guidance and product expertise — available on demand, at every touchpoint in their journey.
• We're designing the future of autonomous marketing , taking the work out of workflows, and reclaiming the creative, strategic, and customer-first work marketers were always meant to do.

And we're building all of that on the intelligence of a single AI engine — Loomi — so that personalization isn't only autonomous…it's also consistent.From retail to financial services, hospitality to gaming, businesses use Bloomreach to drive higher growth and lasting loyalty. We power personalization for more than 1,400 global brands, including American Eagle, Sonepar, and Pandora.

We’re looking for a Technical Writer to join our PX Content Team and help shape a great developer and user experience through clear, consistent, and accessible documentation, written for people and AI systems alike.

You can work from anywhere in Slovakia or the Czech Republic, with offices available in Bratislava, Brno, or Prague. We offer a competitive salary that reflects your expertise and impact. The base salary range for this position starts from 20 500 EUR per year. The pay range actually offered will take into account a variety of potential factors considered in compensation, including but not limited to skills, qualifications, geographic location, accomplishments, experience, credentials, internal equity and business needs, and may vary from the range listed above.

About the role

The PX Content team organizes and maintains knowledge about our product, from feature documentation to business use cases that help clients use Bloomreach independently. Our documentation is the single source of truth for clients, partners, prospects, and internal teams. You’ll work closely with Product, Engineering, Support, Client Services, and Sales in a multinational environment.

You don’t need to know our platform or the ecommerce world on day one. Curiosity and good writing instincts matter most, and you’ll build the rest with the team.

What you'll do

• Make APIs easy to use: Create and maintain clear documentation for features and guides, with API documentation at the core: references, integration guides, code examples, and release notes. Work from OpenAPI specs and try calls yourself, so the docs reflect how the product really behaves.
• Walk in the user’s shoes: Run through API setup and integration flows, anticipate users’ questions, and spot where docs, error messages, or naming could make a user’s life easier.
• Write for people and machines: Create documentation that works for a developer mid-integration and for the AI assistants and search tools that retrieve it. Our AI writing assistant is there to help.
• Work like our developers do: Author in Markdown and use GitHub pull requests for reviews and publishing.
• Keep quality high together: Collaborate with teams across the company to improve documentation based on priorities and real-world feedback.

Why you'll love this role

• Learn by doing: You’ll build deep product knowledge and explore the ecommerce industry with the support of experienced colleagues.
• Get close to the tech: You’ll work side by side with engineers and the product, learning how our APIs, integrations, and developer tools fit together.
• AI in your daily work: You’ll use AI tools every day and help shape how documentation serves both people and AI systems.
• Consulting-like experience: You’ll work with several teams, grow your influence, and sharpen your problem-solving and structuring skills as you turn complex technical concepts into clear, user-friendly guidance.
• Visible impact: Your work will be used directly by clients, partners, and Bloomreachers, helping them succeed faster.
• Collaborative culture: You’ll join a friendly, motivated team that values curiosity, ownership, and clear communication.

What we're looking for

• Curiosity and initiative: You enjoy learning new things, digging into how things work, and gathering information from colleagues across teams. You’re happy to ask questions along the way.
• Excellent written English: You explain complex ideas clearly, concisely, and accurately.
• Collaborative mindset: You’re a team player who works well across functions.
• Documentation experience: A couple of years writing product documentation, user guides, and release notes for software.
• Technical foundations: You can read API documentation, have a basic grasp of REST and JSON, and use Git/GitHub.
• Practical AI user: You already use …