Remote job
Technical Helpdesk Coordinator Level 1
Infinity Quest UK
Key points from the posting
- Tech stack
- HardwareOperating systemsApplications
- Seniority:
- Junior
This role is the first point of contact for end users reporting technical issues. You provide first-line support for hardware, operating systems and applications, including remote troubleshooting.
- Receive issue reports by phone, chat, email or web
- Troubleshoot remotely using diagnostic techniques and relevant questions
- Identify common failures, investigate causes and recommend solutions
Automatically extracted
Job description
Key Role Responsibilities First point of contact for all end user reporting technical issues over the phone Chat or email or web Responsible for providing the first line of technical support of hardware Operating Systems subsystems andor applications for customers andor employees Performing remote troubleshooting through diagnostic techniques and pertinent questions Applies basic diagnostic techniques to identify issues investigate causes and recommend solutions to correct common failures Takes…
This role is provided by an external source. Applications are handled on the source website.