Remote job
Remote confirmedSenior Customer Success Manager (m/f/d)
Boardwise GmbH
Job briefing
Read from the posting and checked against our job index
- Apply from
- Germany
- Work model
- Fully remote
- Full posting text checked
- Salary
- Not stated
- Senior roles in the same field in our index: median €6,000 per month, middle range €5,208 to €7,083 (25 postings).
Good to know
- Listed with us since
- November 2, 2026
- Employer
- 9 more open roles at Boardwise GmbH in our index. Of these, 6 fully remote. See remote jobs at Boardwise GmbH
Generated automatically by nomado24 from the posting and our index. Not an employer statement. The original posting is authoritative.
Job description
Your mission
As a Senior Customer Success Manager at Boardwise, you will help our enterprise customers successfully implement, adopt, and scale Boardwise across their organisation. You act as a trusted advisor for board offices, executive assistants, governance teams, and senior stakeholders - combining customer success with consulting and change management.
Your focus is to guide customers through onboarding and adoption, identify organisational challenges, and ensure that Boardwise creates long-term value in their daily work.
Your responsibilities:
- Manage strategic enterprise customers across onboarding, adoption, retention, renewals, and expansion
- Lead implementation and change projects with multiple stakeholders
- Consult customers on governance, meeting preparation, collaboration, and decision-making processes
- Facilitate onboarding sessions, workshops, trainings, and enablement formats
- Identify adoption risks and develop clear actions to increase usage and customer value
- Build strong relationships with board offices, executive assistants, legal, governance, IT, and senior stakeholders
- Share customer feedback and insights with Product, Tech, Sales, and Leadership
- Improve CS processes, playbooks, and scalable enablement materials
Your profile
- Based in Germany
- Fluent German C1/C2
- Several years of experience in Customer Success, Consulting, Change Management, SaaS implementation, or Account Management
- Experience working with enterprise customers and complex stakeholder structures
- Strong communication and stakeholder management skills in German and English
- Ability to consult customers, lead workshops, and translate complexity into clear next steps
- Structured, proactive, hands-on, and customer-first mindset
- Experience with tools such as Zendesk, HubSpot, Salesforce, Gainsight, or similar is a plus
- Strong understanding of corporate decision-making processes and organizational hierarchies.
- Experience working with Executive Offices, Board Offices, or Corporate Secretariats.
- Proven experience engaging with C-level executives and senior management
Why us?
- 100% remote work and flexible working hours
- High ownership in a fast-growing SaaS company
- Strategic role at the intersection of Customer Success, Consulting, Change Management, Product, and Sales
- Close collaboration with enterprise customers and senior stakeholders
- Transparent, trust-based culture with fast decision-making
- 2–3 offsites and workshops per year
- Clear development paths and a steep learning curve
This role is provided by an external source. Applications are handled on the source website.