Resident Housing Officer (North West)

Why Choose Clúid?

At Clúid, we believe that success is achieved through our dedicated and passionate team. Working with us, you'll enjoy:

• Dynamic Working Environment: Thrive in a supportive, innovative, and collaborative workspace.
• Flexible Working Arrangements: We support work-life balance with flexible working options with Hybrid working options.
• Comprehensive Training and Development Opportunities: Grow professionally with our continuous learning opportunities.
• Employee Benefits:  25 days annual leave +3 additional days over Christmas and Good Friday (bring you up to 29 days and additional days with length of service), 10% Pension, VHI, Employee Assistance Programme, Bike to work, Tax Saver Travel, Sick Pay, Payment Income Protection, Paid Maternity Leave, Paid Paternity Leave.
• Inclusive Culture:   Be part of an organisation that values diversity and inclusion, recognised with a Silver Award from Investors for Diversity.

About Us
Clúid is one of Ireland’s largest approved housing bodies. We provide social, cost rental and affordable homes and services in communities across the country. Our word matters: when we say we will do something, people should be able to trust that we will follow through. Our purpose is to provide good-quality homes and services that help residents put down roots, build community and feel part of a more inclusive Ireland. We are committed to resident-focused services, equality, inclusion, sustainability, strong governance and steady improvement over the long term.

Role Overview

• Position:                                 Resident Housing Officer (West)
• Reporting to:                           Resident Housing Manager
• Contract duration:                  Specific Purpose
• Location:                               Donegal, Sligo (Hybrid)
• Salary:                                      €45,830 - €63,017 (DOE)

The Operations Department is dedicated to delivering essential services to our residents, including allocations, rent calculation and collection, and tenancy management. Additionally, we provide estate services and support community development activities to promote well-kept, friendly neighbourhoods. Operations is also home to our Housing Advice Centre, Asset Management, 'Clúid Works' in-house repairs service, and the Operational Excellence team, who contribute to maintaining the quality of services we provide to our residents and ensuring our properties are safe and maintained to high standards. As Clúid Housing continues to expand rapidly, our team supports the Commercial Development Department in acquiring new properties. These properties are carefully selected to be well-designed, well-built, and located where they are most needed. Clúid teams operate nationally to align with our provision of homes across every county in the country. We strive to lead in innovation and the development of exemplary services that prioritise resident satisfaction, value-for-money, and compliance with the AHB Regulatory Standard.

Key Responsibilities

To provide a high quality and resident-focused service in tenancy and estate management, continually working to improve services and meet resident needs.   V oids and Lettings

• Work with the Lettings Team and Clúid Works to ensure the effective and prompt turnaround of void properties, minimising void times and associated costs.
• Ensure that homes in your region are managed efficiently and let appropriately in line with Clúid and Local Authority policies.
• Advise prospective residents on housing options, rights, and responsibilities in a supportive manner.

T enancy Management

• Signpost referrals for support, care, adaptations, and partner agencies to help sustain tenancies.
• Safeguard residents by promoting their welfare and protect them from abuse, harm and neglect.
• Address non-arrears related breaches of tenancy such as anti-social behaviour and damage to property and represent Clúid Housing at RTB and court hearings.

Resident & Community Engagement

• Actively supporting residents in creating safe, clean, diverse, and welcoming places to live.
• Work with residents to maximise resident engagement and establishment of structures that underpin community integration and development.
• Develop relationships with neighbouring groups and external service providers with whom relationships will be of benefit to Clúid residents.
• Actively seek out and recognise the Resident Voice as an authority on our services

Pr operty Management

• Carry out estate inspections and liaise with our Repairs and Property Service teams in relation to the maintenance and upkeep requirements of homes and estates.
• Work with Owner Management Companies and Managing Agents, including sitting as a board member on Owner Management Companies where required.

Collaborative Working

• Collaborate with colleagues across Operations to drive operational excellence and achieve shared outcomes for individuals and communities.
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