Implementation Specialist (DACH)

About Us

Perk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time-consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes morale, and saps innovation, we're on a mission to power real work, with real impact.

We're trusted by more than 12,000 companies worldwide, including Bolt, GoCardless, and Fabletics, and we're tackling the 7 hours of lost productivity per employee each week, a $1.7 trillion problem https://www.perk.com/shadow-work-report.

Founded in 2015, Perk has grown into a global company of more than 1,800 people across 12 offices globally, with headquarters in London and Boston. We combine innovation, control, and simplicity to transform how businesses work and how people feel at work.

At Perk, we're driven by our values, like being an owner, delivering a 7-star experience, and working as one team. We value curiosity, purpose, and mindset, not just knowledge, to unlock the power in your potential. Our talent team brings together leading minds from the travel, fintech, and SaaS industries, representing over 70 countries. If you're excited about having a real impact and shaping how millions of people experience work, we'd love you on the team.

Visit www.perk.com http://www.perk.com to learn more.

About The Role

The Implementation team at Perk manages the onboarding of our new clients. We are looking for a German-speaking Implementation Specialist who will be responsible to successfully execute and launch the implementations within your portfolio.

As an Implementation Specialist, you will analyse the specific needs and circumstances of each customer in order to propose a suitable implementation plan tailored according to the client. Your success will be measured upon the onboarding completion and adoption of the Perk platform among your customers' users. You will be the subject matter expert in the area of change management and, most importantly, you will deliver a 7-star experience for our clients during the onboarding process!

The role of the Implementation Specialist requires superb communication and project management capabilities, organizational and problem solving skills, as well as keen attention to detail. Although Implementation Specialists need to be tech-savvy and understand some basic technical concepts in the area of integrations and open APIs, they do not need to be experts in this area right away.

What you’ll be doing:

• Lead cross-functional project teams to successfully implement new clients
• Initiate, plan, execute, control and close implementation projects, including developing requirements documentation, finalising deliverables and building out client-facing communications
• Reviewing contracts, optimising resource management and validating process quality
• Serve as the first point of contact for client escalations during the implementation process
• Develop and implement strategy plans to achieve account ramp-up goals
• Ensure that accounts are staged, scheduled, and prioritised according to both client and business needs
• Communicate complex and technical information in a manner that all audiences can easily understand
• Ensure that project team members have a clear understanding of timelines, tasks, risks and issues

What we look for:

• Proven track record of managing and delivering projects in an international environment, including implementing products for different clients. Experience in a travel agency or in training is also welcome.
• Native German and fluent English, written and spoken, with excellent communication skills in both.
• An organised, structured way of working, with strong administrative skills, a keen eye for detail and the ability to analyse a situation and deliver clear recommendations.
• Ability to build relationships with people at every level, internally and externally, and adapt your communication to each audience.
• A strong customer focus, and a good fit with our culture and team.
• A personal drive to make a difference, a taste for challenges and a can-do attitude. You’re a hard worker who’s willing to go the extra mile.
• Passion for what you do, and the calm to handle pressure.
• Smart, fast learner and tech savvy.

Nice to Haves:

• Studies in Project Management
• Travel industry experience
• Prior experience in a SaaS implementation role

WHAT WE OFFER

• Receive competitive compensation and equity ownership in Perk.
• Rest and recharge with our generous allocation of vacation days plus public holidays.
• Take control of your physical health with your choice of private healthcare or a gym allowance.
• Know that your loved ones are protected financially through your Life Insurance if the worst were to happen.
• Join our unforgettable Perk events, including our …