Remote job
Remote confirmedHead of Customer Success & Commercial Operations – AI-Driven REMOTE
Crisalix Labs Slu
Job briefing
Read from the posting and checked against our job index
- Apply from
- Not stated
- Work model
- Fully remote
- Full posting text checked
- Salary
- Not stated
- Level
- Lead
Your tasks
- Lead, develop and scale international Customer Success teams
- Drive customer adoption, retention, recurring revenue growth and commercial performance
- Transform business operations through AI, automation and innovative working methods
- Optimise customer lifecycle management, commercial processes and CRM effectiveness
- Collaborate across commercial, product and technology teams to accelerate growth and scalability
What they expect
Required skills
- A proven track record in B2B SaaS, ideally in value-enhancing solutions
- Experience transforming and scaling Customer Success organisations
- Strong, hands-on leadership skills and experience managing international teams
- Practical AI and automation expertise, with successfully implemented solutions
- Strong analytical capabilities, SaaS business understanding and CRM expertise
- Fluent English
Mindset
- Entrepreneurial, commercially driven and execution-oriented
- Able to challenge established practices and deliver change
Good to know
- Listed with us since
- November 10, 2026
- Employer
- 1 more open role at Crisalix Labs Slu in our index. It is fully remote. See remote jobs at Crisalix Labs Slu
Before you apply
These terms appear word for word in the posting. If you have these skills, they belong in your CV too.
- B2B SaaS
- Customer Success organisations
- international teams
- AI and automation
- CRM expertise
- Fluent English
Generated automatically by nomado24 from the posting and our index. Not an employer statement. The original posting is authoritative.
Job description
About the role:
We are looking for an exceptional, results-driven leader with a proven track record of transforming Customer Success organisations, accelerating commercial performance and leveraging AI to achieve operational excellence.
Our ideal candidate would have:
- Lead, develop and scale high-performing international Customer Success teams.
- Drive customer adoption, retention, recurring revenue growth and commercial performance.
- Transform business operations through AI, automation and innovative working methods.
- Optimise customer lifecycle management, commercial processes and CRM effectiveness.
- Establish a strong performance culture based on accountability, measurable results and continuous improvement.
- Collaborate across commercial, product and technology teams to accelerate growth and scalability.
We also value very positively:
- Outstanding track record in B2B SaaS , ideally in value-enhancing solutions, with demonstrated success improving customer retention, revenue and operational performance.
- Proven experience transforming and scaling Customer Success organisations , with significant, measurable achievements.
- Strong, hands-on leadership skills and experience managing international teams.
- Practical AI and automation expertise , with successful implementation of solutions delivering tangible business results.
- Entrepreneurial, commercially driven and execution-oriented, with the ability to challenge established practices and deliver change.
- Strong analytical capabilities, SaaS business understanding and CRM expertise.
- Fluent English; additional languages are an advantage.
We are the first company to:
Join an international technology company at the intersection of AI, aesthetic medicine and practice growth, with the opportunity to shape commercial operations, lead transformation and make a direct impact on business performance.
We value proven achievements, practical execution and the ability to deliver exceptional results.
If you want to stand out, also send a short video as to why you would be the ideal fit for this role.
This role is provided by an external source. Applications are handled on the source website.