Hybrid job
HybridDanish Speaking Senior Customer Support Specialist
ComeOn Group
Key points from the posting
- Tech stack
- AI toolsKnowledge Base
- Seniority:
- Senior
- Benefits
- Hybrid working model with flexibility between home and office
- Work remotely for up to 40 days per year from anywhere in the world
- Private health insurance
- Flexible wellbeing allowance
- Complimentary breakfast and lunch on select days
- Quarterly team events and social gatherings
- Languages:
- English, Danish, Dutch, Swedish, Norwegian, Finnish, Polish
Automatically extracted
Our assessment
- The posting states no salary. Comparable roles in our index (15 postings): median 3,464 euros per month, middle range 3,000 to 4,157 euros.
- 23 more open roles from this employer in our index.
Automated assessment by nomado24, not an employer statement.
Job description
Danish Speaking Senior Customer Experience Specialist – Hybrid (Malta)
At ComeOn, we take the Customer Experience beyond just customer service! We’re looking for friendly, people-focused individuals to join our team. If you’re a great communicator who enjoys solving problems and making someone’s day better, we’d love to hear from you.
As a Customer Experience Specialist, you are the bridge between frontline support and our technical teams. You will go beyond the standard support to resolve complex customer issues with precision, delivering top-notch service and ensuring customer satisfaction every time.
Location: St. Julian’s, Malta (Hybrid)
You’re a great match for this role if you:
- Have a minimum of 12 months of experience in Online Customer Support (iGaming, Fintech etc.)
- Have a "detective" mindset with a high attention to detail.
- Are a collaborative contributor who flourishes within teams and elevates those around them
- Speak and write fluently in English and Danish
- Speaking and writing fluently in Dutch, Swedish, Norwegian, Finnish, Danish, or Polish is seen as a plus!
- Enjoy multitasking and have strong problem-solving skills
- Are comfortable working shifts (with a possibility of night shifts)
- Have an interest in using AI tools to boost efficiency
What You’ll Be Doing
- Provide professional, empathetic, and efficient solutions to players via live chat, email, and outbound/inbound calls.
- Review and process player withdrawal requests, ensuring accuracy and adherence to established processing timelines.
- Meticulously review player identification documents to verify accounts, detect potential fraud, and ensure compliance with regulatory standards.
- Act as the first point for escalated queries that go beyond standard procedure, ensuring first-time resolution.
- Supporting newer agents with tricky questions and providing guidance.
- Become the point of contact for specific brand features or localized market requirements.
- Identify recurring player pain points and suggest updates to our internal Knowledge Base or AI tools.
- Willingness to take on relevant ad hoc tasks as needed
Learn and Grow with Us
Through the ComeOn Academy , you’ll get access to ongoing training, personal development opportunities, and support to help you grow your career within the company.
What’s In It for You?
- Competitive salary + bonus scheme
- Hybrid working model with flexibility between home and office
- One-time bonus to help you set up your home workspace (we are truly hybrid)
- Work remotely for up to 40 days per year from anywhere in the world
- Private health insurance and a flexible wellbeing allowance for initiatives that support your wellbeing.
- Complimentary breakfast and lunch on select days, as well as great in-office events happening throughout the week.
- Fun quarterly team events and social gatherings
A Bit About ComeOn Group
We’re a global iGaming business , home to a portfolio of exciting casino and sportsbook brands across various international markets. With 500+ talented employees across 7 locations, we’re committed to creating safe, innovative, and fun experiences for our players.
We’re proud to be a diverse team and an equal opportunity employer. All applications are considered fairly and with respect.
Want to know more about us just visit our website www.comeon-group.com or any of our social media channels to take a deep dive into our culture!
Glassdoor
This role is provided by an external source. Applications are handled on the source website.