Remote job
Remote confirmedCustomer Support Advisor (Remote in Portugal)
Otonomee
Job briefing
Read from the posting and checked against our job index
- Apply from
- Portugal
- Work model
- Fully remote
- Full posting text checked
- Salary
- Not stated
- Level
- Mid-level
Your tasks
- Respond to customer inquiries by email and phone
- Guide customers step by step through solutions to their questions
- Identify potential issues early and work with internal teams on improvements
- Create and update internal resources and customer-facing knowledge articles
- Keep product knowledge current and take part in ongoing training
What they expect
Required skills
- 2 to 3 years of customer support experience, focused on live interactions by email and phone
- Comfort with technology and ability to troubleshoot tier 1 technical issues
- Exceptional written and verbal English communication skills
Mindset
- A commitment to resolving customer issues with empathy and professionalism
- Comfort working in a fast-paced environment and embracing change
- Ability to work independently and collaboratively, with curiosity and eagerness to learn
Good to know
- Listed with us since
- November 9, 2026
- Employer
- 1 more open role at Otonomee in our index. It is fully remote. See remote jobs at Otonomee
- Benefits in the posting
- Night shift allowance, €20 monthly internet allowance, €10.46 meal allowance, Equipment provided, Home office allowance, Online Gym and Wellbeing Studio
Before you apply
These terms appear word for word in the posting. If you have these skills, they belong in your CV too.
- customer support
- live interactions
- tier 1 technical issues
- Exceptional English communication skills
- active listening
- quality standards
Generated automatically by nomado24 from the posting and our index. Not an employer statement. The original posting is authoritative.
Job description
About The Role
Job Title: Customer Support Advisor Location: Remote based in (Portugal) Terms: Permanent Contract / Full-Time 40h weekly Schedule : Monday to Friday – 15:30 to 00:00 ABOUT THE ROLE We are looking for a tech-savvy Customer Support Advisor who is passionate about delivering outstanding customer service via phone and email. If you enjoy problem-solving and helping customers thrive, we would love to hear from you! This is a work-from home position based in Portugal. WHAT YOU'LL BE DOING Customer Support Excellence:
- Provide prompt, friendly, and accurate support to customers via phone call-backs (scheduled through the app) and email.
- Offer clear, step-by-step guidance to resolve questions and ensure a smooth customer experience.
Customer Interaction:
- Respond to inquiries with empathy, professionalism, and an understanding of customer needs.
- Proactively engage with customers to exceed their expectations, offering solutions that leave a lasting positive impression.
Proactive Problem Solving:
- Stay ahead of potential issues by identifying and addressing problems before they escalate.
- Collaborate with internal teams to share insights, identify recurring challenges, and contribute to improvements in processes and products.
Product Expertise:
- Maintain in-depth knowledge of customers platform to assist customers effectively and confidently.
- Contribute to building and updating internal resources and customer-facing knowledge base articles to empower others.
Empathy and Clear Communication:
- Demonstrate active listening, ensuring customers feel understood and valued.
- Simplify complex technical information into easy-to-understand instructions.
Continuous Learning & Quality Assurance:
- Uphold commitment to delivering high-quality support by adhering to best practices and quality standards.
- Participate in ongoing training and stay up to date with our evolving platform and industry trends.
Your profile
To thrive in this role, you should possess the following qualifications and attributes:
- Experience: 2-3 years in customer support, with a focus on live interactions (email and phone). Previous experience with US, UK, Australian, or New Zealand customers is a plus.
- Tech-Savvy: Comfortable with technology and able to troubleshoot tier 1 technical issues.
- Communication Skills: Exceptional English communication skills (both written and verbal), with the ability to articulate solutions clearly and effectively.
- Customer Focus: A passion for delivering outstanding customer service and a commitment to resolving issues with empathy and professionalism.
- Adaptability: Comfortable working in a fast-paced environment and embracing change.
- Team-Oriented: Ability to work both independently and collaboratively, contributing to a supportive and proactive team environment.
- Growth Mindset: A curiosity and eagerness to learn, adapt, and contribute to continuous improvement.
Why us?
WHAT YOU GET IN RETURN:
- Fully Remote work based in Portugal
- Salary: €15,250 (Paid in 14 installments)
- Night shift allowance
- Monthly internet allowance of €20
- Meal Allowance of €10.46
- Equipment provided
- Home office allowance
- Online Gym and Wellbeing Studio.
- The opportunity for professional growth.
- Fun company events and team outings.
- Autonomy and Responsibility
OTO1
This role is provided by an external source. Applications are handled on the source website.