Remote job
Remote confirmedCustomer Success Specialist | Based in Lithuania
Hostinger
Job briefing
Read from the posting and checked against our job index
- Apply from
- Not stated
- Work model
- Fully remote
- Full posting text checked
- The posting reads as hybrid, the full text says fully remote.
- Salary
- Not stated
- Language
- English, Lithuanian
Your tasks
- Build product knowledge across websites, domains, email, billing, and website-building tools
- Solve complex customer issues alongside AI and fix root causes
- Deliver excellent customer experiences
- Share knowledge through team learning and feedback
- Review AI chatbot prompts and identify patterns
- WordPress
- cPanel
- Reforge
- Scribd
What they expect
Required skills
- Fluent written and spoken English and Lithuanian
- Deep technical troubleshooting experience in hosting, infrastructure, networking, or similar areas
- Understanding of web hosting fundamentals, domains, DNS, email systems, and website setup
- Already using AI to build or automate processes at work
- Ability to explain technical complexity clearly to non-technical customers
Mindset
- Comfort with uncertainty and fluid responsibilities, adapting as the role evolves
Good to know
- Listed with us since
- November 12, 2026
- Employer
- 44 more open roles at Hostinger in our index. Of these, 32 fully remote. See remote jobs at Hostinger
- Benefits in the posting
- Five-week training programs, Access to Reforge and Scribd, Learning platforms and libraries, Insurance from Day 1, Gym memberships, Recharge leave
Before you apply
These terms appear word for word in the posting. If you have these skills, they belong in your CV too.
- Deep technical troubleshooting experience
- web hosting fundamentals
- Already using AI
- WordPress
- cPanel
- improving internal workflows
Generated automatically by nomado24 from the posting and our index. Not an employer statement. The original posting is authoritative.
Job description
ABOUT US
We're shaping the future of online success, powered by AI and driven by people. With 900+ professionals and over 5 million customers in 150 countries, we help creators and entrepreneurs bring their ideas to life, faster and easier than ever before.
THE ROLE
This isn't a traditional support role: it exists at the intersection of customer experience and AI. The Hostinger Agent is already handling over 90% of customer conversations, and our specialists are the ones maintaining the quality high and stepping in for the complex cases that require deep troubleshooting.
YOUR JOURNEY
Customer Success Specialist Mentor CS Product Expert CX AI Engineer
At Hostinger, progression is based on performance, ownership, and impact.
Stage 1: Customer Success Specialist. Build deep product knowledge across websites, domains, emails, billing, and builder tools. Work alongside AI to solve complex customer issues, fix root causes, and deliver red-carpet experiences.
Stage 2: Mentor CS Product Expert. Contribute to your team’s growth, through peer-to-peer learning sessions, feedback loops, and knowledge sharing, while continuing to support customers.
Stage 3: CX AI Engineer. Move from resolving individual cases to managing the system that handles thousands of them. You’ll be directly managing our AI chatbot, by reviewing prompts, identifying patterns at scale, and driving innovation.
WHO WE'RE LOOKING FOR
Skills you already have:
- Fluent English and Lithuanian, written and spoken
- Deep technical troubleshooting experience in hosting, infrastructure, networking, or similar areas
- Understanding of web hosting fundamentals (domains, DNS, email systems, websites setup).
- Already using AI to build or automate processes in your work
- Ability to make technical complexity clear for non-technical customers
- Comfortable with uncertainty and fluid responsibilities, adapting as the role evolves
What makes you stand out:
- Hands-on experience with WordPress, cPanel, hosting environments, or website management tools.
- Experience contributing to AI tools, automations, or chatbots as a core responsibility
- Proven experience in improving internal workflows, not just working within them
COMPENSATION
An hourly salary starting from 9.50 EUR gross.
WHAT YOU GET
360 Growth: We provide limitless learning opportunities https://www.hostinger.com/blog/learning-culture: 5-week trainings in technology, product, and communication knowledge, access to platforms like Reforge and Scribd, feedback culture https://www.hostinger.com/blog/reaching-your-peak, and physical and digital libraries. Advance your career with internal mobility and grow with a team eager to share knowledge and support your success.
Freedom & responsibility: Work on your terms, from modern offices in Kaunas and Vilnius or the comfort of home. Enjoy the ability to balance your work and studies with morning, day, and night shifts that rotate on a monthly basis.
Wellness simplified: Your health comes first with insurance from Day 1, gym memberships, recharge leave, and regular health checks. Join sports, arts, and hobby clubs or simply enjoy the balance of a lifestyle that prioritizes wellness.
Work hard - party hard: Recognize hard work with company events like Summerfest https://www.youtube.com/watch?v=CPnIDaaq0jc& Winterfest https://www.youtube.com/watch?v=AfytsnQyE2I, Town Hall, Meet the Client initiatives, team-buildings, and workations. Enjoy access to the Žalgiris Arena VIP Lounge and celebrate life’s big moments with milestone gifts for weddings, new parenthood, and graduations.
Get ready to take your personal and professional growth to new heights! Be part of our journey
Three. Two. Onboard.
This role is provided by an external source. Applications are handled on the source website.