Remote job
Remote confirmedCustomer Success Manager (Remote, Europe)
Easygenerator
Key points from the posting
- Seniority:
- Mid-level
- Languages:
- English
Automatically extracted
Our assessment
- Our reading of the full posting text confirms it: fully remote.
- The posting states no salary. Comparable roles in our index (99 postings): median 5,000 euros per month, middle range 4,125 to 6,250 euros.
- 4 more open roles from this employer in our index. 2 of them fully remote.
Automated assessment by nomado24, not an employer statement.
Job description
JOIN EASYGENERATOR AND HELP CUSTOMERS UNLOCK THE FULL VALUE OF E-LEARNING
Step into an exciting role with an innovative e-learning software company in the EdTech space as a Customer Success Manager.
Easygenerator is a fast-growing scale-up revolutionizing e-learning with our award-winning authoring tool. Join us to build trustful relationships with customers across a broad range of industries and geographies, and drive the retention, expansion, and advocacy that fuel our growth.
What you will be doing
- Own and manage a portfolio of accounts, ensuring high levels of customer satisfaction, retention, and growth.
- Build and sustain strong relationships with key stakeholders, acting as a trusted advisor to help customers achieve their business outcomes.
- Objectively assess account health scores and proactively take action to improve them.
- Identify potential risks within accounts early and lead mitigation plans in collaboration with customer stakeholders.
- Lead regular check-ins, Quarterly Business Reviews (QBRs), and strategic discussions with customers.
- Develop and execute strategic success plans tailored to each customer's objectives, supporting retention and unlocking expansion and upsell opportunities.
- Act as the voice of the customer internally, providing feedback to Product and influencing roadmap decisions.
What you will bring
- A bachelor's degree or higher.
- 2–3 years of Customer Success or key account management experience
- Excellent written and spoken English, with the ability to communicate clearly and lead conversations while knowing when to listen.
- A commercial mindset and passion for negotiating strong outcomes for both customers and internal stakeholders.
- A customer-oriented approach, with the ability to identify the real need behind a request.
Nice to have
- A passion for HR tech and familiarity with the latest trends in the space.
Ready to Join Us?
If you're passionate about building trusted customer relationships and helping teams unlock the value of learning, we'd love to hear from you. Apply today!
This role is provided by an external source. Applications are handled on the source website.