Remote job
Remote confirmedCustomer Success Manager (German Speaking)
Graswald
Source: PersonioLocation: RemotePublished: Mar 13, 2026Confirmed active: Sep 11, 2026
Full-timeTechnology
Our assessment
- Our reading of the full posting text confirms it: fully remote.
- The posting states no salary. Comparable roles in our index (8 postings): median 3,500 euros per month, middle range 2,867 to 5,000 euros.
- 2 more open roles from this employer in our index. 2 of them fully remote.
This section only: calculated automatically by nomado24, from our own job index and our own reading of the posting text. Not stated by the employer.
Job description
Your mission
- Own the post-sales relationship for a portfolio of 15 - 20 large fashion brands and retailers, serving as their primary point of contact
- Lead structured onboarding to get new clients live quickly and drive early adoption
- Conduct regular check-ins and business reviews to track client health, celebrate wins, and surface new opportunities
- Proactively monitor account signals to identify churn risks early and take action before issues escalate
- Spot and develop upsell and expansion opportunities, partnering with the sales team to grow account value
- Collect and synthesize customer feedback, acting as the client's voice internally to inform product direction
- Contribute to scalable CS processes, playbooks, and resources as we grow
- Support in creative processes using AI tools and the Adobe Suite
Your profile
- 1-4 years of experience in Customer Success, Account Management, or a client-facing role - ideally at a B2B SaaS company or Creative Agency
- A natural communicator who is warm, professional, and confident managing senior stakeholders at large brands
- Experience using Adobe Photoshop
- Commercially minded - you understand the link between customer health and revenue, and you're comfortable identifying upsell opportunities
- Highly organized with the ability to manage multiple accounts and competing priorities without dropping the ball
- A problem-solver who takes ownership and doesn't wait to be told what to do
- Fluency in German is highly valued, fluency in English is a requirement
- Experience in or genuine enthusiasm for fashion, retail, or creative industries
Why us?
- Work with some of the world's most exciting fashion brands on projects that are genuinely transforming the way they work
- Be at the frontier of AI-driven content creation
- Meaningful ownership and influence - you'll shape how CS works at Graswald AI from the ground up
- Competitive compensation
- A small, high-functioning team that moves fast
- Backed by leading investors
- A remote-first culture
Customer SuccessAccount Executivepermanent
This role is provided by an external source. Applications are handled on the source website.