Customer Success Manager

Come join a company who is a key leader in the industry scaling the next core commerce infrastructure and on the path from $100M to $500M! Founded in 2012, Salsify helps brand manufacturers, distributors, and retailers in over 80 countries collaborate to win on the digital shelf. As the market leader globally, our products are shopper-centric, frictionless, and create memorable commerce experiences. Our products provide a competitive edge through experiences that improve brand trust, amplify product differentiation and assortments, increase conversion rate, improve profit margins, and speed time to market.

Learn how the world’s largest brands, including Mars, L'Oreal, Coca-Cola, Bosch, and GSK, as well as retailers and distributors such as E.Leclerc, Carrefour, Metro, and Intermarché use Salsify everyday to stand out on the digital shelf.

At Salsify , we strive to embody an equitable, diverse, and inclusive company culture. We are united across countries, levels, tenures, and a host of other dimensions of diversity. We understand that while work is just one aspect of who we are, a truly inclusive culture accounts for the full authenticity of every single human being that works here.

About the Opportunity

About the Opportunity

Salsify is seeking a commercially driven, proactive, and results-oriented Customer Success Manager to manage, retain, and grow a portfolio of customers in our Mid-Market segment.

This role goes beyond traditional customer success. You'll own strategic customer relationships, drive product adoption, identify and progress expansion opportunities, and lead consultative product demonstrations that connect Salsify 's solutions to real business challenges.

You'll be responsible for balancing customer retention with revenue growth, working closely with Sales, Renewals, Solutions Engineering, Services, and Product to deliver measurable customer outcomes.

Success in this role requires strong commercial acumen, technical curiosity, excellent relationship management skills, and the ability to independently manage a diverse portfolio of customers through a combination of high-touch engagement and scalable customer success programmes.

How You'll Make an Impact

• Drive Retention & Commercial Growth: Proactively manage portfolio health, identify upsell/cross-sell opportunities, and lead consultative product demos in collaboration with Sales and Renewals.
• Accelerate Adoption & Strategic Value: Build trusted stakeholder relationships, increase product utilization, and help customers achieve measurable business outcomes and ROI.
• Manage Risk & Cross-Functional Alignment: Mitigate churn, resolve technical and workflow challenges, and partner with internal teams (Solution Engineers, Product, Support) to protect customer revenue.
• Scale Customer Engagement: Leverage AI, data insights, automated workflows, and one-to-many enablement initiatives to optimize portfolio productivity and track account intelligence.

What You'll Need to Succeed

• SaaS & Commercial Experience: 2+ years in Customer Success or Account Management, with a proven track record driving retention, expansion, and revenue growth in a B2B SaaS environment.
• Technical & Consultative Selling Skills: Confident leading value-driven product demos, uncovering customer challenges, and translating complex capabilities into business outcomes.
• Relationship & Portfolio Management: Skilled at building trusted relationships across technical and executive stakeholders, managing competing priorities, and mitigating customer risk.
• Analytical & Innovation Mindset: Analytical problem-solver who leverages data insights, AI, and cross-functional partnerships (Sales, Solution Engineers, Product) to scale productivity and adoption.

At Salsify , we maintain 3 core principles as part of our Compensation Philosophy :

• We pay market rates, which are competitive and equitable
• We pay based on performance and proficiency, not tenure
• We adjust proactively; when the market moves, we do too

The posted compensation range reflects the base salary for this position. In addition to base salary, some eligible roles may also have a commission plan or a bonus incentive. All full-time employees are invited to participate in our Total Rewards plan, which includes health & medical benefits, PTO, and more. Offers to join Salsify are based on a few criteria, including the scope of the role, the candidate’s work experience, targeted skills, internal equity of the team, and external market data.

National Pay Range

€32.300—€38.000 EUR

Salsify loves a good success story and it would be our privilege to help write yours! We recognize that talent and potential come in all forms and that years of experience does not guarantee on-the-job effectiveness or leadership potential. Our hiring process involves recognizing a person’s achievements, subject matter expertise, and passion, not just check marks next to a job description. If you have an interest in …