Customer Success Manager

ABOUT ENODE

The grid was built for predictable, centralised power. Today it's absorbing intermittent supply from grid scale solar and wind, alongside dynamic demand from EVs, heat pumps, and home batteries. The missing piece is software that can connect and orchestrate these devices at scale.

We’re the layer between the home and the grid. Our platform https://enode.com/platform/overview connects every asset, coordinates every home and shapes thousands as one. Asset connectivity https://enode.com/platform/assets gives energy retailers one API for 1,000+ device models across 100+ brands. Home energy coordination https://enode.com/platform/homes turns that connection into smarter behavior at home, like charging an EV in the cheapest hours or using more of your own solar. Residential flexibility https://enode.com/platform/flexibility brings connected homes together into a dispatchable resource the grid can count on.

Europe’s largest energy companies build on Enode https://enode.com/company: retailers, utilities and the teams that trade for them. The platform spans 1.7M+ connected households and 5,000+ MW of controllable load. We’re backed by Y Combinator, Lowercarbon Capital and Creandum.

The decisions made now will shape how the next grid gets built. We’re looking for people who take ownership, think clearly under complexity and care deeply about the craft of building software that matters.

AI IS FUNDAMENTAL TO HOW WE WORK

AI is how a team our size keeps rewiring the way we work, fast enough to match what our mission demands. We look for people who reach for AI as a reflex and who can drop a habit that used to work. People who care about unblocking others, not just about what they ship themselves. If that's not quite how you work yet but it's the direction you're heading, we'd still like to hear from you. We assess this in our interview process, alongside everything else we look at.

WHAT WE’RE LOOKING FOR:

Our Customer Success team works with some of the most ambitious energy companies in Europe, helping them bring Enode's infrastructure to life inside their consumer energy products. Those products, and the work of our Customer Success Team, sit at the heart of the energy transition.

We’re hiring a Customer Success Manager to work closely with our customers’ teams, helping them launch and scale products and propositions that save end users money, balance the grid, and facilitate an energy transition.

We have a small Customer Success Team, which is currently growing due to commercial traction. As an early member of the team, you will have real influence on how our CS function gets built. The playbook for how customer success operate at Enode is still being defined and you'll be expected to help do so.

In this role, you will:

• Manage a portfolio of prioritised customers, working closely with their product and engineering teams, as well as senior stakeholder. You’ll own retention and expansion for your accounts supported by Customer Engineers, Account Executives and our Enode Product teams
• Run your accounts with AI in the loop, from customer research and meeting debriefs to investigations into customer data and clear explainers you can put in front of a customer. Turn what works into something the team can reuse.
• Own the full post-sales cycle from product development through to launch and scale, including testing new CS strategies and approaches along the way to drive customer impact
• Build the Customer Success function at Enode - shaping our approach, processes, systems and tooling that will define how we operate as we scale;
• Collaborating closely with our product teams to ensure what we build reflects what customers actually need
• Partnering with Sales and Marketing to improve the customer journey from first touch point through to long term success

THIS ROLE WILL BE RIGHT FOR YOU, IF:

To succeed at Enode you should be passionate about our mission to accelerate the energy transition, and excited to roll up your sleeves and take part in early stage company-building.

• You have 2+ years of relevant experience in early-stage CS at a fast-growing start-up, or applicable experience from management consulting (i.e. with start-up, technology or energy focus).
• You’re comfortable in a customer-facing role and have strong client hands, communication skills and ability to build trust-based relationships with at all levels of an organization
• Technical aptitude and familiarity with common LLM tooling and AI agent frameworks. You own what AI produces in front of a customer, and a fast answer that is wrong about customer impact does not pass.
• You have a start-up mindset, with high levels of agency, drive and ambition
• Are comfortable in a fast-paced environment with high levels of ambiguity.
• You’re entrepreneurial and energized by building from the ground up.
• You're motivated by ownership and the chance for accelerated career growth
• You're analytically …