Cloud Solution Architect

Job Title:
Cloud Solution Architect
Job Description
We're Concentrix . The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.

The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

The Concentrix Technical Products and Services team is the driving force behind Concentrix ’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

Join us and be part of this journey towards greater opportunities and brighter futures.
We are seeking a highly motivated and customer-focused CSA to support enterprise customers across EMEA region in designing, deploying, scaling, and realising value from employee listening and engagement programmes powered by Microsoft Viva Glint.

The CSA serves as a strategic advisor, programme leader, and technical consultant, partnering with customers to build sustainable employee experience programmes that drive measurable business outcomes. This role combines customer success, consulting, programme management, stakeholder engagement, organisational change management, and technical advisory responsibilities.

Working closely with Customer Success Account Managers (CSAMs), People Science Consultants (PSCs), Product Engineering, and Customer HR and IT teams, the CSA will lead customers engagements through implementation, adoption, maturity, and ongoing success.

The ideal candidate possesses a blend of employee experience expertise, customer-facing consulting skills, and a strong understanding of HR systems, enterprise data management, identity management, and client ecosystem integrations.

Key Responsibilities:

Customer Success & Strategic Advisory

• Act as a trusted advisor for strategic enterprise customers throughout their Viva Glint journey.
• Guide customers in building mature employee listening programmes aligned to business and people priorities.
• Facilitate executive conversations around employee engagement, organisational effectiveness, leadership accountability, and culture transformation.
• Conduct Success Reviews, programme governance meetings, and strategic planning sessions.
• Drive customer satisfaction, adoption, business value realisation, retention, and advocacy.
• Develop and maintain strong relationships with HR leaders, Employee Experience teams, People Analytics teams, IT stakeholders, and executive sponsors.

Programme Leadership & Delivery Management

• Lead customer onboardings, implementations, and programme expansions.
• Establish programme governance structures and operating models.
• Manage survey deployment planning, readiness assessments, launch activities, and post-survey actions.
• Coordinate cross-functional stakeholders to ensure successful delivery outcomes.
• Support annual, census, pulse, lifecycle, onboarding, manager effectiveness, DEI, wellbeing, and eNPS programmes.
• Identify and mitigate programme risks and lead resolution of customer escalations.

Technical Advisory & Solution Consulting

The CSA is expected to provide functional and technical guidance to customers and serve as a bridge between business stakeholders and technical implementation teams.

HRIS & Employee Data Integration

• Advise customers on HRIS integration and employee data management best practices.
• Support implementations involving Workday, SAP SuccessFactors, Oracle HCM, UKG, Cornerstone, and other HR systems.
• Guide customers through employee data file structures, attribute mappings, data governance, and data quality requirements.
• Help organisations design scalable employee listening programmes through effective organisational data modelling. …