Accounts Receivable and Credit Control Specialist

About Nutritics
Nutritics is redefining how hospitality and foodservice businesses operate. We give organisations complete clarity and control over their food, menus, supply chains, and environmental impact. Trusted by 500+ customers worldwide, from contract caterers and restaurant groups to healthcare and education providers, we are the platform of choice for businesses that take food data seriously.

Backed by PE investment, we're scaling rapidly across UK&I and entering the US market. Our ambition: to become the world's most trusted food information platform.

We are looking for an Accounts Receivable & Credit Control Specialist to join our finance team. This is an exciting opportunity for a motivated and dedicated individual to join our team and make a real impact. You’ll play a central role in our financial operations, working closely with customers and colleagues across the business. You’ll gain exposure to a wide range of finance functions, from assisting the Accounts Receivable and Credit Control Manager to participating in projects that shape the future of our finance processes.

For someone eager to develop their career in finance within a fast-paced, growing environment, this is a unique opportunity to build skills, take on responsibility, and grow with a company committed to innovation and excellence.

Main Responsibilities
Billing and Invoice Management

• Generate accurate and timely sales invoices in accordance with customer contracts and internal SLAs
• Ensure billing reflects correct pricing, usage, and tax treatment (UK/EU VAT and US Sales Tax)
• Collaborate with Sales, Customer Success and the wider finance team to confirm billing details for new deals and renewals, and to ensure billing disputes are resolved quickly
• Track billing schedules, milestones, and subscription renewals to ensure continuity and accuracy
• Maintain billing data and documentation in our CRM and finance systems
• Investigate and resolve any billing discrepancies or customer queries
• Assist with maintaining internal controls around the invoicing process
• Prepare reports and summaries for management and audit purposes as needed

Collections and Credit Control

• Support the Accounts Receivable Manager across our global customer base, ensuring timely collection of outstanding balances
• Proactively follow up with customers via email/phone to resolve overdue invoices and payment issues
• Post and allocate customer receipts daily to the correct invoices in the finance system
• Investigate unidentified or unallocated cash, part-payments, overpayments and short-payments
• Upload invoices to customer portals
• Set up and update customer records, including billing contacts, addresses, VAT numbers and payment terms
• Act as the first point of contact for customer billing and payment queries via the AR inbox
• Build strong relationships with customers to ensure smooth payment processes and issue resolution
• Complete supplier and vendor setup forms and onboarding paperwork sent by customers
• Maintain accurate records of collection activity and communications
• Keep customer data accurate and up to date in the system
• Handle weekly cash allocation and support month-end close activities related to AR

Career Progression and Development

• Play a key role in supporting the AR Manager and the wider finance team
• Opportunity to learn from working alongside an experienced management team and market-leading clients around the world
• Twice-yearly performance reviews and an individual career development plan
• Opportunity to grow with the business as it scales, helping to shape our processes and workflows, drive AI-led automation and challenge the status quo

The Ideal candidate will have

• 1+ years’ experience working in Accounts Receivable or a similar role
• Strong numerical and analytical skills with excellent attention to detail
• Proficiency in Excel/Google Sheets, and comfortable using AI to automate tasks
• Excellent communication skills, both written and verbal, with the ability to build strong relationships with internal and external stakeholders
• Highly organised, able to manage multiple tasks and meet deadlines
• Exposure to finance operations projects or process improvement initiatives
• A self-starter with a proactive approach to problem-solving
• Experience thriving in a fast-paced, growing business environment
• Ability to work on your own initiative whilst working alongside a supportive team
• Fluent spoken and written English
• Experience working in a tech/SaaS business is a benefit but not essential
• Familiarity with accounting software such as NetSuite (desirable)
• Salesforce CRM experience (desirable)

Most Importantly
Nutritics is a people first business scaling at a world class pace, and we are looking for individuals who align with our five core values: Team First, Open Communication, No Ego, Integrity, and The Rocket . We take our mission seriously …