CORE LEAD DEVELOPER (SERVICENOW)

ABOUT THE COMPANY

LITIT, a joint venture between NTT DATA and Reiz Tech, is a company with deep-rooted industry know-how, dedicated to innovation within the IT sector. Its primary focus is delivering high-quality solutions in the DACH region. With a commitment to excellence, LITIT combines the best of German precision, Japanese work ethics, and Lithuanian talent to provide unparalleled IT service and support to its clients.

ABOUT THE ROLE

We are looking for a Core Lead Developer to act as the senior technical backbone of the Core & Platform stream . The role works closely with the interim Product Owner, providing the technical leadership and expertise needed to support both strategic platform decisions and day-to-day development activities.

The ideal candidate brings deep, multi-module ServiceNow expertise , extending beyond ITSM into areas such as ITOM, SPM, HAM/SAM, or GRC , depending on the scope. They will be responsible for ensuring scalable, secure, maintainable, and consistent platform solutions while working closely with Solution and Enterprise Architecture.

This is a hands-on technical leadership role requiring strong ServiceNow platform architecture knowledge, integration expertise, and the ability to translate complex technical decisions into clear recommendations for Product Owners, Project Managers, and other non-technical stakeholders.

RESPONSIBILITIES

• Act as the senior technical lead for the Core & Platform stream and provide technical guidance to the development team.
• Make technical decisions that go beyond individual user stories, considering architecture, interfaces, scalability, maintainability, and long-term platform strategy .
• Design and develop solutions across the ServiceNow platform and multiple modules .
• Own and contribute to platform architecture , including CMDB, CSDM, Flow Designer, Business Rules, Script Includes, ACLs, GlideRecord and GlideAjax .
• Design and maintain integrations using REST/SOAP APIs, IntegrationHub, MID Server, and event-driven integration patterns .
• Ensure CSDM-based data modelling and maintain high standards for data quality and platform consistency.
• Apply security and performance best practices , including effective ACL design and appropriate use of ServiceNow security capabilities.
• Support ServiceNow release and upgrade cycles , including deprecation management and technical impact assessment.
• Identify and manage technical debt , making informed decisions around custom development versus OOTB functionality.
• Work closely with Solution and Enterprise Architects to ensure platform decisions align with the broader enterprise architecture.
• Provide technical input into backlog prioritisation, refinement, estimation, and solution design within a SAFe/Scrum environment.
• Conduct or support code reviews, development standards, and technical quality assurance .
• Mentor and support developers from a technical perspective where required.
• Translate complex technical options and trade-offs into clear, business-oriented recommendations for Product Owners, Project Managers, and other stakeholders.
• Collaborate closely with the interim Product Owner as part of the dual-lead model , complementing the product and business perspective with strong technical leadership.

REQUIREMENTS

• Senior-level ServiceNow development experience with strong expertise across multiple ServiceNow modules.
• Strong knowledge of ServiceNow platform architecture and development , including:
• CMDB / CSDM
• Flow Designer and legacy Workflow
• Business Rules
• Script Includes
• ACLs
• GlideRecord / GlideAjax
• Strong experience with ServiceNow integrations , including REST/SOAP APIs, IntegrationHub, MID Server, and event-driven integrations.
• Experience with performance optimisation and ServiceNow security best practices .
• Understanding of ServiceNow release cycles, upgrades, deprecations, and technical debt management .
• Experience working with OOTB functionality versus custom development and the ability to make pragmatic architectural decisions.
• Experience with one or more additional ServiceNow modules beyond ITSM, ideally ITOM, SPM, HAM/SAM, or GRC .
• ServiceNow certifications across multiple modules are considered a strong advantage.
• Experience working in SAFe and/or Scrum environments.
• Ability to contribute to backlog prioritisation and technical decision-making at stream level.
• Strong communication and stakeholder management skills, with the ability to explain technical concepts to non-technical audiences .
• Experience mentoring developers and providing technical guidance is an advantage.
• Business-fluent German and strong English communication skills are required.
• Willingness and readiness to travel as required by project or client needs is expected. This may include occasional domestic or international travel, sometimes on short notice.

WHAT WE OFFER

• Salary range: €6000 - €7500 (GROSS) / month.
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