Underwriting Associate, Australia

About us

Coalition is the world's first Active Insurance provider designed to help prevent digital risk before it strikes. Founded in 2017, Coalition combines comprehensive insurance coverage and innovative cybersecurity tools to help businesses manage and mitigate potential cyberattacks.

Opportunities to make an impact with bold thinking are real—and happening daily at Coalition.

About the role

Based on the success of our Australian business, we’re hiring our second Underwriting Associate to support Coalition’s delivery of best-in-class service to brokers and policyholders in Australia. Candidates in this role will be accountable for providing the highest level of customer support and service to prospective and current customers (including insurance brokers quoting on our platform and our policyholders), facilitating the underwriting process while rapidly learning about our differentiated Active Cyber Insurance offering.

Ideal candidates for the role will have demonstrated experience effectively finding solutions to broker and customer needs in an intricate, rapidly growing business—from basic company and product education to administrative and transactional assistance. They will also aspire to progress their career in the insurance industry. Pair that with an incredibly positive attitude and a drive to help others, and you’re someone we’d love to speak with.

Responsibilities

• Answering inbound questions and requests from insurance brokers and current policyholders via email, live chat, and (much less frequently) by phone.
• Ensuring brokers and current customers receive the assistance they need from Coalition’s underwriting, business development, security, and claims teams.
• Educating brokers on Coalition’s cyber insurance products, as well as how to use our online quoting platform (for brokers).
• Performing administrative insurance functions to keep our growth engine running, including the entry of manual submissions, the provision of Certificates of Currency, and processing policy date changes.
• Working with the rest of the Coalition team to implement organizational and product changes that mitigate customer pain points.

Skills and Qualifications

• Prior experience in a customer support or customer service role and/or a strong desire to learn.
• Excellent interpersonal and communication skills, both written and verbal, especially in broker-facing roles or similar (e.g., channel sales).
• Resourceful and enthusiastic, with a desire to operate in a start-up environment—if you’re looking for an opportunity to learn and expand your skill set, this is the place.
• Experience with Zendesk is not required but is a plus.
• Prior insurance experience is not required but is a plus.
• An incredibly positive attitude—attitude overcomes all.
• Aspiration to develop a career in the insurance industry.

Perks

• 100% of your private health insurance premiums on the approved health plan cover* for you and your dependents at the Base Tier 0 Australian Government Rebate pricing
• 20+ paid holidays
• 12% employer pension contribution
• Annual home office stipend
• Headspace and Wellhub Global Digital Plan
• Competitive compensation and opportunity for advancement

Why Coalition?

Work at Coalition is centered on the joint mission to Protect the Unprotected. We have built a remote-first, highly inclusive culture that welcomes people from diverse backgrounds. We trust each other to take responsibility, share ownership of outcomes, and put in the work together to protect businesses from digital risk. Coalition’s exceptional growth stems from its ability to address real-world problems for organizations of all sizes while remaining true to our founding values of character, humility, responsibility, purpose, authenticity, and inclusion.

We’re always looking for collaborative, inquisitive individuals to join #OurCoalition.

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Coalition is committed to protecting your privacy and handling your personal information responsibly. We collect, use, and store personal information as necessary for the recruitment process and in compliance with applicable privacy laws and regulations in all regions where we operate. We want you to understand what personal information we collect, how we use it, and your rights regarding access, correction, and deletion of your data where applicable. Information submitted, collected, and processed as part of your application is subject to Coalition's Privacy Policy. For further details, please review our full Privacy Policy or contact us with any questions regarding how your information is handled.

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Safe Hiring Notice

All legitimate communication from Coalition comes from @coalitioninc.com emails, and open roles are listed only on our Careers page . We never ask for payment, banking details, or personal identification before an offer is accepted through our secure systems. If you believe you’ve been a victim of …