Supervisor, Clinical Services

Company Description

At Amwell, we’re transforming healthcare for all—powered by technology and inspired by people. Here, your ideas don’t just matter—they drive real change, improving lives on a global scale.

We marry technology and innovation with clinical excellence to provide trusted solutions that solve the healthcare industry’s biggest pain points and are on a mission to enable greater access to more convenient, affordable, and effective care.

We do this through our technology-enabled care platform that is designed to help our clients achieve their digital care ambitions – today and in the future. We offer programs spanning the full care continuum , including urgent, acute and specialty care, behavioral health, and services for the treatment of chronic conditions such as heart and cardiometabolic diseases. Programs are powered by Amwell as well as our growing partner network.

For almost two decades, Amwell has proudly served some of the largest and most sophisticated healthcare organizations in the U.S. and worldwide. Our team is passionate about technology’s role in transforming care delivery and making it more equitable, accessible, efficient, cost-effective and navigable for all.

Brief Overview

This role is ideal for a clinician with suitable experience in clinical practice management, and an interest in understanding the implementation of digital mental health solutions for various organization types. A champion and an educator of others in the benefits of online delivery. A strong advocate for the evolution of best practice with an ability to be curious, ask questions and seek solutions to address barriers to successful adoption and integration of the SilverCloud solutions, and always in collaboration with key stakeholders and colleagues.

Please note: This is a 6-month fixed-term contract , working one day per week (Tuesdays), for 8 hours .

Core Responsibilities

SilverCloud Health will support you to:

• Follow and maintain clear clinical governance procedures for services including all necessary legal, compliance, insurance, certification, and regulatory needs.
• Work closely with the clinical operations team ensuring the service maintains its high operating standards.
• Ensure clinical risk management processes are clearly defined and followed.
• Establish clear process for supervision and management of Behavioural Health Coaches and their workloads.
• Support day-to-day clinical operations.
• Follow and maintain clear reporting of risk management and adverse events.
• Ongoing close working relationship with customer success to ensure best practices and service level needs are always being met.

Qualifications

As a Clinical Supervisor, you have:

• A Professional Qualification and/or Master’s/Doctorate degree in either Clinical or Counselling Psychology or another Mental Health-related field.
• Children & Young People (CYP) experience desired
• CORU/HCPC Registered or other evidence of professional registration.
• A minimum of 3-5 years of clinical and/or clinical service (PQE) experience.
• A high level of knowledge of risk management and experience in its application in clinical domains.
• Ability to communicate effectively and work with teams in a matrix environment is required.
• Experience in the delivery of remote/virtual care and ‘supporter’ coaching.

We take pride in offering SCH employees a rich purpose driven experience and dynamic people-first ecosystem that truly values the wellbeing of all employees and their families through healthy work/life balance perks such as flexible working for all, health insurance, generous vacation, and wellness days to help support their overall health.

Do Well. Live Well. At Amwell.

Driven by our mission and values, we foster a workplace where Delivering Awesome, being Customer First and operating as One Team aren’t just aspirations – they are how we work, every day.

Our people are our greatest asset. We strive to empower their growth and development not only as Amwellians but as individuals, through generous total rewards packages, a virtual-first work environment, work-life flexibility, including Summer Fridays and designated Mental Health Days, as well as opportunities to stretch and learn – to name a few. It’s our people who truly differentiate us. Ask anyone and they’ll tell you – you’ll never work with more passionate, more driven and more caring team members.

We champion a culture of respect and inclusion, accountability and integrity, innovation and collaboration. At Amwell, you’ll do the most meaningful work of your career—improving healthcare for millions, growing alongside incredible teammates, and being valued for who you are.

Benefits

• 23 days annual leave + 1 birthday day + 4 Mental Health days
• Private Health Care – Irish Life
• Pension
• Life Insurance
• Income Protection
• Healthy work-life balance – wellness days and a supportive working environment
• Employee Share Purchase Plan (ESPP)
• Free …