Senior Implementation Consultant

Rithum™ is the world’s most trusted commerce network, accelerating how brands, suppliers, and retailers work together to deliver seamless e-commerce experiences. We provide an unmatched platform for brands and retailers, enabling them to accelerate growth, optimise operations across channels, scale product offerings and enhance margins.

Today, more than 40,000 companies trust Rithum to grow their business across hundreds of channels, representing over $50 billion in annual GMV. Using our commerce, marketing, and delivery solutions, our customers create optimised consumer shopping journeys from beginning to end.

Overview

As a Senior Implementation Consultant, you lead the design and execution of scalable technical solutions during late-stage sales and complex onboarding initiatives. Acting as a trusted technical advisor, you take ownership of high-impact client projects, mentor team members, and drive process improvements that elevate client success outcomes. In this senior role, you bridge technical discovery with delivery, ensuring long-term value and satisfaction across strategic accounts.

All team members are expected to leverage AI to work smarter, accelerate decision-making, automate repeatable work, and improve outcomes. You are encouraged to continuously identify opportunities to apply AI, data, and scalable processes to enhance productivity, drive innovation, and deliver greater value for our clients, partners, and teams while maintaining appropriate judgment, quality, security, and compliance.

Responsibilities

Solution Design & Technical Discovery

• Lead technical discovery and solution design during late-stage sales engagements for strategic clients
• Develop complex implementation plans and ensure seamless handoffs to delivery and support teams

Implementation & Client Enablement

• Own the technical implementation and optimization of high-impact client projects, customizing solutions to meet unique business requirements
• Serve as the primary technical contact for advanced issues related to software, product data feeds, API integrations, and FTP
• Provide expert-level platform training and consultation to client stakeholders

Collaboration, Mentorship & Scale

• Partner with Sales, Product, Engineering, and Client Success to ensure client needs are met and technical challenges are addressed
• Mentor and coach junior Client success engineers, supporting knowledge sharing and technical skill development
• Drive cross-functional initiatives that improve internal processes, workflows, and client engagement practices
• Develop technical enablement resources (e.g., webinars, videos, documentation) to support onboarding and education at scale
• Use AI as a default for recurring deliverables — implementation planning, client documentation, troubleshooting research, and enablement content — and share the prompts and workflows that work with your immediate team

Client Advocacy & Communication

• Communicate complex technical concepts clearly to both technical and non-technical stakeholders
• Represent the voice of the client in product feedback loops, collaborating with Product Management on feature evolution
• Take ownership of high-risk client situations, ensuring proactive intervention and resolution

Qualifications

Minimum Qualifications

• 3+ years of experience in a client-facing technical role within SaaS, with a focus on onboarding or solution engineering for enterprise-level clients
• Fluent in both written and spoken English
• Deep experience with product data feed formats (XML, TXT, CSV, JSON) and FTP protocols
• Advanced expertise in REST and SOAP API integrations and troubleshooting
• Strong working knowledge of Excel and HTML
• Demonstrated ability to manage multiple complex client projects simultaneously
• Excellent problem-solving, time management, and prioritization skills
• Strong communication and presentation skills for technical and non-technical audiences
• Proven ability to document processes and create technical enablement materials
• Ability to thrive in a fast-paced, dynamic environment and adapt to evolving priorities
• Experience using AI tools (e.g., ChatGPT, Microsoft Copilot, Claude) to improve productivity through research, communication, analysis, documentation, automation, workflow optimization, and decision-making

Preferred Qualifications

• Bachelor's degree in computer science, Information Technology, or a related field
• 5+ years of experience in a client-facing technical role within SaaS, with a focus on onboarding or solution engineering for enterprise-level clients
• Additional language proficiency is a plus
• Experience working with enterprise clients and/or within the e-commerce industry
• Familiarity with remote-based training tools
• Project Management experience or certification (e.g., PMP, Agile)
• Demonstrated success in developing online technical training content
• A proactive, entrepreneurial mindset with the ability …