Retention Agent (Forex/CFD) — English Native (British or American Accent)

We are hiring an experienced Retention Agent with a native-level English (British or American accent) and a proven track record in Forex/CFD client retention . This role is focused on protecting revenue, improving client lifetime value (LTV), and reducing churn through proactive relationship management, client education, and structured follow-ups aligned with compliance standards.

Key Responsibilities

• Manage a portfolio of active clients and implement retention strategies to increase engagement and activity.
• Conduct outbound calls to reactivate dormant clients and prevent churn through consultative communication.
• Support clients with platform usage, onboarding, and trading journey guidance (without providing financial advice).
• Identify churn risk signals and execute save-offers and retention campaigns within approved policies.
• Drive KPIs such as reactivation rate, churn reduction, active traders, deposit continuity, and client satisfaction .
• Maintain accurate records of all interactions in the CRM and follow internal workflows.
• Collaborate with Compliance, Dealing, KYC, and Customer Support to ensure smooth client experience.
• Escalate complaints, technical issues, or operational blockers quickly and professionally.