Platform Quality Engineer

AI Digital is reshaping the future of programmatic media through Elevate, our proprietary AI-powered platform that helps agencies make smarter decisions across marketing research, media planning, and campaign optimization.
We’re looking for a Platform Quality Engineer (Technical Support & QA Specialist) to join our Product Operations team. This newly created role offers the opportunity to help shape quality standards for Elevate, collaborate closely with Product and Engineering, and make a visible impact on a growing platform used by more than 100 media agencies.

Responsibilities:

Technical Support and Investigation

• Own second-line technical support for Elevate, taking escalations from the first-line support team and driving them through to resolution.
• Work with support team, internal users, client-facing teams, and, when necessary, users directly to clarify requests, gather relevant context, and reproduce reported issues.
• Investigate unexpected platform behavior, browser-specific problems, dashboard preparation errors, data discrepancies, and integration failures across the web application, data sources, reporting tools, and connected services.
• Use browser developer tools and available technical information to identify potential causes, including front-end behavior, console errors, and failed network requests.
• Document investigation findings through clear, actionable technical requirements and bug reports that include reproduction steps and expected versus actual behavior.
• Coordinate with Product, Engineering, BI, Data, AdOps, and other relevant teams to ensure that identified issues are resolved.

Release QA and Web Testing

• Perform manual functional and regression testing for every Elevate release across development and production environments and supported web browsers.
• Verify that new features and updates work as expected from an end-user perspective and do not affect existing platform functionality, including scenarios that may not be covered by automated code-level testing.
• Develop and continuously improve test cases, regression checklists, and known-issue documentation to make each release more efficient and consistent.

Reporting Quality and Product Rollouts

• Review client-facing dashboards and reporting outputs, identify data, functional, and UI/UX inconsistencies, and help determine whether the source is the data, integration, platform, or dashboard configuration.
• Provide technical support to operational teams during migrations, implementations, and new product rollouts, including resolving technical issues and confirming that users have the necessary access and documentation.