Payroll Implementation Specialist

Main responsibilities

Client Onboarding

• Support clients throughout the payroll implementation journey
• Attend kick-off meetings and help deliver implementation projects
• Build positive relationships with clients and provide regular updates on project progress
• Act as the day-to-day contact for implementation-related queries

Payroll Configuration

• Gather payroll and business requirements from clients
• Configure payroll settings based on agreed requirements
• Set up payroll calendars, earning and deduction codes, and other payroll elements
• Support the configuration of reports and integrations where required

Data Migration

• Assist clients with preparing payroll data for migration
• Validate imported employee and payroll data
• Identify and resolve data issues before go-live
• Ensure data accuracy throughout the implementation process

Testing & Go Live

• Support payroll testing and parallel payroll runs
• Investigate and resolve testing issues alongside internal teams
• Assist clients through go-live activities
• Ensure implementation documentation is completed and signed off

Project Delivery

• Keep project plans and documentation up to date
• Attend internal and client project meetings
• Track actions, risks and outstanding tasks
• Escalate issues to senior consultants where required

Continuous Improvement

• Maintain implementation documentation and best practice guides
• Share knowledge and lessons learned with the wider team
• Keep up to date with payroll legislation and product enhancements

Requirements

• 2-4 years' experience in payroll, payroll implementation or payroll operations
• Good understanding of payroll processes and payroll legislation
• Experience using payroll or HRIS systems.
• Comfortable working directly with clients.
• Strong organisation and time management skills.
• Excellent communication skills.
• Good Excel and data validation skills
• Able to manage multiple projects with support from senior colleagues
• A collaborative approach and willingness to learn

Nice to Have

• Experience implementing payroll or HR software
• Experience working with global or multi-country payrolls
• Knowledge of APIs, integrations or data imports
• Experience working in a consultancy or customer-facing environment