IT Support Team Lead

Your impact:

You will be the strategic bridge who translates business needs into reliable IT solutions. Together with a skilled team of 3 IT Engineers, you will plan and set the future tracks of our IT infrastructure and collaborate with our DevOps team to ensure a secure, reliable, and scalable IT environment.

In this role, you will support the people behind Channable; your mission is to maintain our internal workspace and assist our employees; it does not involve supporting our clients.

What you bring to the team:

• You’re fluent in the English language as well as "business" to "tech" and can translate vice versa
• You have at least 5+ years of experience within the area of IT and at least 2+ years of experience in a supervisory role
• You have deep knowledge of Windows and MacOS environments, including troubleshooting hardware and software issues
• Solid coordination, communication, and crisis management skills
• Good understanding of common Security & Compliance practices

What you will do:

• Plan, delegate, and prioritize our general IT workload
• Mentor and coach team members, providing performance feedback and identifying opportunities for professional development and skill building
• Dive into technical challenges alongside the team
• Keep a good overview of our automations and make sure information is well documented
• Support & plan the rollout of new tools, devices, and processes, ensuring smooth adoption by our end-users
• Liaise on issues with large(r) impact with team members, departments, and stakeholders
• Planning and reviewing OKRs
• Manage relationships with external IT vendors and service providers, ensuring contracts meet organizational needs and cost objectives

Who are you?

• You are a people-oriented individual who helps others with an open and approachable attitude
• You enjoy working with modern technologies and are not afraid of learning some new tricks
• You are pragmatic and empathic towards your team members and other stakeholders
• You have a proactive mindset, looking for recurring issues and opportunities to improve the user experience
• You bring some experience with Project- and Service management
• You are not afraid of tackling larger projects and know how to break them down into smaller, achievable milestones
• You have experience with structuring/restructuring teams to improve efficiency and ensure the right talent is in the right "gear" for the best output.
• You have an eye for improving workflows and processes to eliminate friction and waste .

Bonus points for:

• Experience with any of the listed applications:
• Github
• Hubspot
• 1Password
• JumpCloud
• Google Cloud / Workspace
• Torii
• Linux, iOS, Android
• Scripting languages (PowerShell / Bash)
• Any relevant certifications or proven track records

The logistics:

• Commitment: Minimum 32 to 40 hours per week.
• Location: Hybrid workspace (minimum 2 days a week in our Utrecht office).
• Right to work: Valid work permit for the Netherlands or EU citizenship required.

Important note : We understand that studies show women may only apply for roles when they feel they meet 100% of the requirements; therefore, we strongly encourage you to apply even if you don't check every box, as we are looking for passionate individuals with potential and a willingness to grow.