Remote job
Remote confirmedCustomer Success Manager, Germany
Coalition, Inc.
Our assessment
- Our reading of the full posting text confirms it: fully remote.
- The posting states no salary. Comparable roles in our index (97 postings): median 4,750 euros per month, middle range 3,959 to 5,675 euros.
- 7 more open roles from this employer in our index. 7 of them fully remote.
This section only: calculated automatically by nomado24, from our own job index and our own reading of the posting text. Not stated by the employer.
Job description
About us
Coalition is the world's first Active Insurance provider designed to help prevent digital risk before it strikes. Founded in 2017, Coalition combines comprehensive insurance coverage and innovative cybersecurity tools to help businesses manage and mitigate potential cyberattacks.
Opportunities to make an impact with bold thinking are real—and happening daily at Coalition.
About the role
We are looking for motivated candidates who thrive in a fast-paced, high-growth environment to join our Customer Success team. In this role, you will help deliver an excellent experience to prospective and current brokers and policyholders, with a particular focus on supporting customers across Germany and the broader European market (with a focus on the DACH region).
We believe that when our customers succeed, we succeed. The ideal candidate will have experience identifying customer needs and helping resolve them in a complex, evolving business environment — from product education and platform guidance to administrative and transactional support. If you bring a positive, solutions-oriented mindset and genuinely enjoy helping others, we’d love to hear from you.
This is a full time, remote-first position, that can be based anywhere in Germany.
Responsibilities
- Respond to inbound questions and requests from prospective and current customers via live chat, email, and occasionally by phone
- Ensure brokers and policyholders receive the support they need by partnering closely with Coalition’s sales, security, insurance, and claims teams
- Educate customers on Coalition’s products, including our online quoting platform for brokers and our cybersecurity platform for insureds
- Act as a first point of contact for customers and help route, coordinate, and resolve issues efficiently across internal teams
- Support business development and underwriting teams by helping deliver a high-quality customer experience from first contact through ongoing service
- Work cross-functionally to identify recurring customer pain points and help improve processes, workflows, and product experience
- Provide thoughtful, professional support in a regulated insurance environment serving customers across multiple markets
Skills and Qualifications
- 1+ year of experience in insurance customer support, customer service, customer success, broking, underwriting, or a similar client-facing role.
- Prior experience working in the insurance sector (or insurance-related businesses) will be given priority.
- A proven track record working with the German or broader European commercial insurance market (especially DACH region - Germany, Austria, Switzerland) is expected.
- Must be fluent in English and German, both in oral & written communication.
- Strong written and verbal communication skills, with the ability to explain products, processes, and next steps clearly to customers
- Highly resourceful, organised, and comfortable working in a dynamic, scaling business
- Ability to manage competing priorities while maintaining a high standard of customer care
Bonus Points
- Experience working within the German or broader European commercial insurance market (especially DACH region - Germany, Austria, Switzerland)
- Additional language skills, including German
- Familiarity with the local commercial insurance ecosystems
- Cybersecurity knowledge
- Cyber insurance knowledge
- Experience supporting customers across multiple countries, teams, or regulatory environments
Perks
- 100% public healthcare coverage
- 30+ paid holidays
- Annual home office stipend
- Statutory pension
- Mental & physical health wellness programs
- Competitive compensation and opportunity for advancement
*This job posting is open to all genders.
Why Coalition?
Work at Coalition is centered on the joint mission to Protect the Unprotected. We have built a remote-first, highly inclusive culture that welcomes people from diverse backgrounds. We trust each other to take responsibility, share ownership of outcomes, and put in the work together to protect businesses from digital risk. Coalition’s exceptional growth stems from its ability to address real-world problems for organizations of all sizes while remaining true to our founding values of character, humility, responsibility, purpose, authenticity, and inclusion.
We’re always looking for collaborative, inquisitive individuals to join #OurCoalition.
Visit our Newsroom >
Privacy Notice
Coalition is committed to protecting your privacy and handling your personal information responsibly. We collect, use, and store personal information as necessary for the recruitment process and in compliance with applicable privacy laws and regulations in all regions where we operate. We want you to understand what personal information we collect, how we use it, and your rights regarding access, correction, and deletion of your data where applicable. Information submitted, collected, and processed as part of your …
This role is provided by an external source. Applications are handled on the source website.