Customer Care Specialist - Finance & Accounting Platforms

About Us

Perk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time-consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes morale, and saps innovation, we're on a mission to power real work, with real impact.

We're trusted by more than 12,000 companies worldwide, including On Running, Breitling, and Fabletics, and we're tackling the 7 hours of lost productivity per employee each week, a $1.7 trillion problem https://www.perk.com/shadow-work-report.

Founded in 2015, Perk has grown into a global company of more than 1,800 people across 12 offices globally, with headquarters in London and Boston. We combine innovation, control, and simplicity to transform how businesses work and how people feel at work.

At Perk, we're driven by our values, like being an owner, delivering a 7-star experience, and working as one team. We value curiosity, purpose, and mindset, not just knowledge, to unlock the power in your potential. Our talent team brings together leading minds from the travel, fintech, and SaaS industries, representing over 70 countries. If you're excited about having a real impact and shaping how millions of people experience work, we'd love you on the team.

Visit www.perk.com http://www.perk.com to learn more.

ABOUT THE ROLE

Join Perk as a key member of our Customer Care team, supporting customers on technically complex cases within our finance and accounting software suite. You'll bring hands on knowledge of fintech or accounting platforms to help customers navigate real operational challenges, not just surface level queries.

You'll collaborate with cross functional teams, own the resolution of technical incidents, and act as the go to internal resource on how our software works in practice.

What You'll Do

• Respond to customer queries via email and phone, with a focus on technical and finance operational issues
• Troubleshoot and resolve complex cases, including bugs and product incidents, tracking them through to resolution
• Document interactions and escalate appropriately, using domain knowledge to triage effectively
• Own incoming requests end to end, including ticket creation for internal teams
• Handle inquiries for customers across Germany, Switzerland, and the rest of Europe
• Serve as the first point of contact internally for operational software knowledge.

What We're Looking For

• Required: hands on experience working at a fintech company OR with an accounting software platform, handling technical customer cases
• Comfortable with high volume, high frequency task handling
• Structured, detail oriented approach to problem solving
• Fluency in English required; German fluency required if supporting DACH accounts, additional languages a plus

WHAT WE OFFER

• Receive competitive compensation and equity ownership in Perk
• Rest and recharge with our generous allocation of vacation days plus public holidays
• Take control of your physical health with your choice of private healthcare or a gym allowance
• Know that your loved ones are protected financially through your Life Insurance if the worst were to happen
• Join our unforgettable Perk events, including our spectacular annual summer party
• Always feel supported with Spring Health, our market-leading wellbeing partner, providing fast, comprehensive access to 12x therapy and 12x coaching sessions for you and your loved ones
• Make your money go further with our flexible compensation plan
• Focus on your family with 17 weeks’ paid parental leave during your child’s first year
• Contribute to your community with 16 paid hours per year to spend volunteering for your dearest charitable causes
• Broaden your horizons with up to 20 "Work from Anywhere" days per year
• Nurture your language skills with in real-life English, Spanish and Catalan lessons
• Follow your passions and take a four-week, fully paid sabbatical once you reach 5 years
• Let us help you move to one of our hubs with relocation support

Note - This position requires being based in Barcelona. We can help with relocation if necessary.

Interview Process

Talent Acquisition Interview - 30mins Virtual
Assessment + Team manager interview - Virtual
Final interview - 30mins In Person

AI at Perk

AI is embedded in how we work across every function. The tools you'll use day-to-day are AI-enabled so you can move faster and spend more time on the work that matters. In practice, that means using AI to research and prioritise accounts, draft and refine outreach, handle customer interactions more effectively, synthesise information, and cut through shadow work - the invisible tasks that pull people away from the work only they can do - so you can focus on relationships and outcomes.

We don't expect you to be an AI …