Community Program Specialist

About The Team

The ALX Community Experience team is a high-performing, impact-driven team that thrives on collaboration and scale. We embrace innovation, test new ideas, and go the extra mile to deliver meaningful results and experiences for our Learners and Alumni. Grounded in data and fueled by solutions, we hold ourselves and each other accountable to exceptionally high standards, enabling us to consistently grow and strengthen the ALX Community across markets.

Do you excel in fast-paced environments where ambitious goals drive your work? Do you bring an analytical mindset that helps you identify trends, improve systems, and translate insights into action? Can you turn a newsletter or an eHub post into something members actually stop to read? Are you a natural relationship-builder who can foster trust and collaboration across regions and teams? Are you ready to roll up your sleeves, adapt quickly, and do whatever it takes to ensure the success of our Community?

If so, then this could be the role for you.

About ALX Africa

ALX Africa, a non-profit organisation under the ALX Foundation, is dedicated to unlocking the potential of Africa's digital future. Formerly part of Sand Tech Holdings, we've embarked on an independent journey to provide world-class tech skills training and career acceleration programmes. Our mission is to bridge the digital divide, upskill and re-skill talent, and create a generation of innovative leaders. By 2030, we aim to empower 2 million Africans to secure sustainable tech careers.

With hubs in 8 cities across Africa and counting, we provide safe access to quality learning and a dedicated network of expert instructors. Our innovative programmes equip learners with the practical skills and knowledge needed to succeed in today's rapidly evolving tech industry. Through a combination of rigorous coursework, industry partnerships, and hands-on projects, we prepare our students for in-demand roles in software engineering, data science, and cybersecurity.

We achieve this by:

• Providing young professionals with access to the most in-demand tech skills that will power the future.
• Empowering the next generation of technology innovators, entrepreneurs, and business leaders through challenging, real-world coursework.
• Building a lifelong, impactful community of tech professionals that support them at all stages of their career journey.

Our impact thus far:

• 205k+ learners since 2021
• 117k youth in work
• 13k youth starting own ventures
• 66k youth in jobs through entrepreneurship

Visit our website to learn more about our digital revolution.

Role Summary

As the Community Program Specialist, you'll embed community across the ALX talent journey, from selection and recruitment through learning, transition, and alumni engagement. You'll own ALX's virtual community presence, including eHub, along with the community's newsletters and communications, working cross-functionally with Community Managers, Marketing, Learning, and other teams to deliver one consistent, member-driven experience, in person and online.

Specific Responsibilities

Program Management

• Design and implement strategies to embed community at every stage of the ALX talent journey (selection, recruitment, learning, transition, alumni).
• Collaborate with cross-functional teams (Marketing, Recruitment, Learning, Alumni) to ensure community-driven approaches are integrated into their workflows.
• Develop frameworks and toolkits/playbooks to support Regions in driving community initiatives.

Community Integration

• Ensure the community is member-led and city-driven, with central support for strategy, frameworks, and resource allocation.
• Implement one ALX community: bring learners and alumni into a single, unified community rather than treating them as separate audiences, so the transition from learner to alumnus feels continuous, not like leaving one group to join another.

Online Community & Digital Engagement (eHub)

• Own and manage eHub, the ALX virtual community platform, as the digital home for learners and alumni, keeping it active, well-moderated, and useful.
• Set up and maintain the eHub structure (groups, channels, resources) so it matches the talent journey and supports member needs at every stage.
• Drive day-to-day engagement on eHub: start discussions, welcome new members, surface relevant content, and moderate conversations in line with community guidelines.
• Track and report on eHub engagement metrics (active users, posts, response times, sentiment) and use the data to improve the platform over time.
• Work with stakeholders so that eHub complements other member touchpoints instead of duplicating them.
• Manage eHub interest groups and support interest group leaders to manage the spaces as well as programming.

Newsletters & Communications

• Plan, write, and send monthly community newsletters that inform and engage members.
• Own the community communications calendar, keeping …