Cloud Engineer

About us

At Auctane, we are united by a passion to help businesses deliver — whatever their size, wherever they are, and however they operate. We make it possible for businesses to meet the ever-changing requirements of their industry and customer expectations. Auctane products enable hundreds of thousands of businesses to annually mail and ship billions of items — over $200 billion worth — to recipients around the globe.

The Auctane family of mailing and shipping software products includes ShipStation, Stamps.com, ShipStation API, Metapack, GlobalPost, and Packlink. Our partners include Amazon, UPS, USPS, eBay, BigCommerce, Shopify, WooCommerce, and Walmart.

Our values

Win as One. Delight Customers. Deliver Great Outcomes.

About the role

The Cloud Engineer is a pivotal role responsible for managing and optimizing core infrastructure and services that empower all engineering teams across the organization. This role focuses on cost control, ensuring security, and driving automation to enhance operational efficiency and scalability. The Cloud Engineer builds and maintains cloud hygiene practices, provides visibility into infrastructure costs, and oversees SaaS product permissions, contracts, costs, and licenses. By fostering best practices in automation and resource management, the role ensures the stability, security, and cost-effectiveness of the organization’s foundational systems, enabling seamless delivery of business objectives.
This role includes on-call shifts

What will you be doing?

• Contributing to the design, build and operational management of a highly scalable, secure and available infrastructure operating 24x7
• Ensuring that Auctane infrastructure platforms are secure and can scale to support rapid growth in transaction volumes during periods of peak business.
• Limit or eliminate exposure to single points of failure
• Designing and building infrastructure platforms with the highest levels of security.
• Respond swiftly to new and emerging security threats and vulnerabilities
• Creating tools and automated workflow capabilities to enable our software engineers to test and promote code across the different environments with maximum velocity
• Collaborating with software engineering teams throughout the software development lifecycle and promoting an operational mindset, to ensure the ongoing success
• Constantly improving the platform by introducing new technologies where appropriate, driving efficiency and reducing technical debt
• Work with engineering teams on solution design, capacity planning and performance
• Promote and implement systems infrastructure and operational best practices
• Championing cloud native design and ensuring our cloud environment is highly available, resilient and cost efficient.
• Provide out of hours support either as part of scheduled rota or critical project delivery
• Ensure data stores are handing data according to our policies.

What are we looking for?

• BS or MS in Computer Science, Management of Information Systems, Information Security/Assurance, Internal Audit, or equivalent years’ experience.
• Hands on experience with AWS in a production environment
• Demonstrated experience and thorough understanding of the pillars of Cloud Engineering (Operational Excellence, Security, Reliability, Performance Efficiency, Cost optimization, Observability) and a willingness to apply, discuss, and improve understanding and context of those ideas
• Experience with a wide variety of services in AWS in production
• Experience with containerisation and orchestration
• Hands on Linux and Windows skills; coupled with a great understanding of DevOps principles
• Scripting skills: preferably Bash/Python
• Experience with Terraform and configuration management tools -- A passion for immutable infrastructure as code
• Focused operational mindset and passion for observability
• Comfortable working with multiple teams and balancing their needs
• Verbal and written communication skills
• Analytical by nature and enjoys troubleshooting and solving complex System Engineering problems
• Experience creating high available systems and scalable architectures
• Experience supporting network protocols including IP, TCP, HTTP, DNS, SSL
• Ability to balance multiple competing priorities in a fast-paced environment
• Experience in enterprise level storage and network technologies
• Constantly striving for automation and efficiency
• Experience working in an Agile environment
• Experience working in a cross functional, or development team
• Experience with serverless technologies
• Willingness to attend conferences, webinars and meet-ups and share the learning

The tech stack

Amazon Web Services
Linux//Windows
Automation, Scripting
Network protocols and multiple levels (TCP/IP, HTTP(S), IPSEC, etc)

What do we offer?

Hybrid Framework - The best of both worlds! Work from home when you need focus and flexibility, and spend 2 days a week in the …