Customer Success Manager, Commercial Markets

Welcome to Planet. We believe in using space to help life on Earth.

Planet designs, builds, and operates the largest constellation of imaging satellites in history. This constellation delivers an unprecedented dataset of empirical information via a revolutionary cloud-based platform to authoritative figures in commercial, environmental, and humanitarian sectors. We are both a space company and data company all rolled into one.

Customers and users across the globe use Planet's data to develop new technologies, drive revenue, power research, and solve our world’s toughest obstacles.

As we control every component of hardware design, manufacturing, data processing, and software engineering, our office is a truly inspiring mix of experts from a variety of domains.

We have a people-centric approach toward culture and community and we strive to iterate in a way that puts our team members first and prepares our company for growth. Join Planet and be a part of our mission to change the way people see the world.

Planet is a global company with employees working remotely world wide and joining us from offices in San Francisco, Washington DC, Germany, Austria, Slovenia, and The Netherlands.

About the Role:

This role is for a Customer Success Manager for Planet’s commercial markets. You will be responsible for managing and expanding relationships with customers, including in the agriculture, insurance, and energy verticals. You will help customers maximize the value of Planet’s imagery and geospatial solutions, ensuring that they can effectively integrate Planet data into their business workflows.

The ideal candidate is a consultative strategist who naturally takes ownership of the account lifecycle post sales supporting renewal and expansion opportunities. We are looking for a thought partner with deep business acumen and situational awareness who can adapt seamlessly from an executive briefing to a deep dive with technical teams. You will operate in lockstep with your sales counterparts, combining technical value realization with commercial strategy to build a unified account front. As the customer success manager, you will seek to understand our customers' business models and anticipate their downstream needs. This includes a relentless drive for value realization, ensuring our customers can clearly measure and articulate the tangible ROI Planet delivers.

This is a full-time, hybrid role which will require you to work from our Berlin, Haarlem or London office 3 days per week.

Impact You’ll Own:

• Strategic Partnership: Act as a true co-pilot to your Account Executive counterparts. Arrive at internal syncs with unique account insights and forward-looking recommendations, moving beyond standard status updates to help build a unified, powerful commercial strategy as a team.
• Account Leadership: Shape and guide the account trajectory by mapping out milestones well ahead of schedule. Spot capacity gaps, risks, and expansion opportunities early.
• Deliver Strategic Value and ROI: Co-create success plans and QBRs focused squarely on value realization to help customers map, measure, and present the clear business impact and ROI that Planet solutions bring to their organization.
• Navigate Complex Organizations: Build deep relationship networks across multiple stakeholders. Identify and equip internal champions with the data and proof points they need to advocate for our partnership, while thoughtfully navigating the customer's internal stakeholder dynamics and decision-making structures.
• Cross-Functional Orchestration: Recognize when a situation calls for internal collaboration across teams. Lead a coordinated, structured approach during critical account milestones, ensuring all internal teams operate with alignment and clarity.
• Executive Presence and Judgment: Navigate complex or high-stakes situations with composure and steady leadership, filtering signals from noise and calibrating urgency accurately.

What You Bring:

• 4+ years of experience in Customer Success, Account Management, or a strategic customer-facing role.
• Bachelor's degree in a relevant field.
• Good working knowledge of remote sensing, GIS, or geospatial imagery products, with the ability to bridge technical workflows with commercial value.
• A track record of acting as a thought partner by asking reframing questions that probe client motivations, pressures, and business context
• A solid understanding of commercial business models (how clients make money, industry market shifts, and regulatory changes) and the ability to weigh the trade-offs of customer requests.
• Exceptional ability to read the room, pick up on what a customer is not saying, and adjust your tone, depth, and brevity depending on whether you are speaking with a technical lead or an executive.
• Excellent verbal and written communication skills in English, with a professional presence that earns trust.
• Flexibility to support global business needs, including …