Customer Success Manager – Enterprise AI Automation | German Speaking

Deine Aufgaben

The Opportunity
Own and grow strategic enterprise customer relationships at the intersection of AI, automation and business-process transformation.
At Hypatos, you will help leading organizations turn AI initiatives into measurable operational outcomes. You will work with stakeholders across business, IT, Finance Operations, Global Business Services and transformation teams to increase adoption, realize value and expand the use of our platform.
This role is ideal for an established customer-facing professional who enjoys complex enterprise environments, takes ownership and wants to deepen their expertise in enterprise AI and automation.
Professional fluency in German and English is required. You must be confident leading customer meetings, workshops and strategic business discussions in German.

What You Will Own

• Build and develop trusted, strategic relationships with a portfolio of enterprise customers across business and IT
• Translate customer  objectives  into clear success plans and measurable outcomes, including stronger adoption, higher automation rates, improved process  quality  and operational efficiency
• Own customer health,  retention  and expansion by  identifying  risks early and developing  additional  use cases and growth opportunities
• Lead business reviews, governance  meetings  and strategic workshops, turning complex technical and operational topics into clear business actions
• Coordinate Sales, Product, Solution Consulting, Professional Services and Support to deliver a consistent customer experience and represent the voice of the customer internally

Dein Profil

What You Bring

• At least 3 years in Customer Success, Strategic Account Management, Value Consulting, Enterprise  Consulting  or a comparable customer-facing role
• Professional fluency in both German and English, with the confidence to lead customer meetings,  workshops  and business discussions in German
• A strong  track record  of working with enterprise customers and managing complex relationships across multiple business and IT stakeholders
• A background in enterprise software, AI,  automation  or other complex technology solutions, ideally within a fast-growing B2B SaaS environment

Helpful, but Not Essential

• Knowledge of Accounts Payable,  Procure -to-Pay, Finance Operations, Shared Services, Global Business  Services  or similar enterprise processes
• Familiarity with AI Agents, Intelligent Document Processing, workflow  automation  or related enterprise automation technologies
• Commercial exposure to renewals, expansion opportunities, business  cases  or value-based customer conversations
• Confidence working with customer health indicators, product-usage  data  and measurable success metrics

You Will Thrive Here If You

• Take ownership and move customer topics forward without waiting for detailed instructions
• Build trust while confidently challenging customers and internal stakeholders when needed
• Translate complex technology and business processes into clear recommendations and actions
• Stay effective when priorities, processes and responsibilities evolve
• Balance strategic customer engagement with disciplined follow-through and execution
• Focus on measurable business impact rather than activity alone

Unser Versprechen

• Work at the forefront of enterprise AI and automation
• Own strategic relationships with leading enterprise customers
• Help shape how Customer Success is built and scaled in a growing company
• Benefit from flexible working, strong  ownership  and a personal development budget