Senior Manager, CRM Medical Affairs, EU/NM

Headquarters: Poland Remote

URL: http://beigene.com

BeOne continues to grow at a rapid pace with challenging and exciting opportunities for experienced professionals. When considering candidates, we look for scientific and business professionals who are highly motivated, collaborative, and most importantly, share our passionate interest in fighting cancer.

General Description:

Ensuring the “fit for purpose “of the Medical Inquiry Management and CRM technology infrastructure, this role will serve as valuable and trusted partner to business.
This role will act as a key bridge between Medical Affairs, Insights & Analytics functions, other IT teams, as well as external partners, ensuring that the Medical Affairs platforms are fit-for-purpose, compliant, and continuously optimized to support high-quality scientific exchange with healthcare professionals (HCPs).
It will address Medical Inquiry and CRM technology issues by managing the 1st, 2nd and 3rd line support to users and supporting teams, as well as soliciting system requirements for the evolution of the infrastructure from all relevant stakeholders.
This individual will take these requirements and work with the relevant internal and external teams to implement in the Medical Inquiry Management and/or CRM infrastructure.
This role combines requirement analysis, and operational support to enhance the intake, processing, and insights generation with regard to scientific engagement across various channels.

Scope
Medical Information (Inquiry) Management

Global (ex-China)

Medical CRM

Europe and New Markets

System Analysis & Requirements Management

Partner with the various Medical Affairs teams, Insights & Analytics functions, other IT teams, and cross-functional stakeholders to gather, define, and prioritize requirements
Translate business needs into clear functional specifications and user stories
Drive end-to-end requirements lifecycle, from discovery and documentation to implementation

Medical Inquiry System Management

Support and optimize platforms managing:
Inquiry intake (multi-channel: CRM, email, call center, field)
Case processing and fulfilment workflows
Response delivery and documentation

Ensure systems are aligned with business processes and user needs
Contribute to roadmap planning and system enhancements

Medical CRM Application Management

Intake / discovery of requirements from relevant stakeholders, as well as build business cases in support of prioritization of these requirements
Manage the process of design, build, implementation, testing, deployment and training for the European / New Markets Medical user community
Create and maintain the Medical CRM related roster, territory, and user assignments for the Medical CRM user-community
Contribute to roadmap planning and system enhancements

Operational Support & Continuous Improvement

Coordinate across 1st, 2nd, and 3rd line support to ensure system reliability and user satisfaction
Analyze system usage, performance, and inquiry trends to identify improvement opportunities
Lead or support process optimization initiatives (e.g., turnaround times, automation, workflow efficiency)
Maintain training materials and support user enablement

Stakeholder Engagement

Act as a trusted advisor to Medical Affairs, Insights & Analytics functions, other IT teams, as well external vendors
Facilitate workshops, requirement sessions, and solution design discussions
Communicate effectively across technical and non-technical audiences
Build strong partnerships to ensure alignment and delivery

Compliance & Quality

Ensure adherence to:
GxP validation processes
Data privacy regulations (e.g., personal data in inquiries)
Medical and regulatory standards

Support validation documentation and system audits
Ensure systems enable accurate and compliant medical responses

Cross-functional Collaboration

Collaborate across technology, data science, and business teams to deliver scalable solutions.
Translate requirements into reusable technical components and platform capabilities, avoiding one-off builds.
Provide input into roadmaps and platform evolution based on hands-on experience and delivery learnings.

Experience Required:

Bachelors Degree
Medical Affairs - Medical Inquiry Management
Medical Affairs – Scientific Engagement Management
GxP System Validation processes
SFDC Service Cloud

Supervisory Responsibilities:  No

Qualifications:
Business Acumen & Leadership:

Strong collaboration skills with stakeholders, and cross-functional teams.
Experience working on Medical Affairs initiatives that drive measurable business impact.
Excellent communication and storytelling skills.

Domain Expertise

7+ years experience
Experience in pharmaceutical or healthcare industry.
Exposure to commercial, medical, or patient data ecosystems.

Travel:

Estimated 10%, primarily for key planning sessions, workshops, or major launch initiatives.

Salary Range Switzerland: 148,600.00 CHF - …