Mid-Market Account Manager (German Speaking)

Join Vonage and help us innovate cloud communications for businesses worldwide!

Vonage Communications APIs

As an emerging leader in the $10B+ communications API market, we empower global brands to connect better with their customers, employees, and partners through transformative communications experiences.

Vonage API solutions empower organizations to build their custom omnichannel communications structure. This allows them to reach and engage customers on their preferred schedule and channel, including voice, video, and messaging.

Think of a rideshare service instantly connecting with customers, hospital staff conducting remote monitoring, customers verifying their identity before completing a purchase, AI virtual agents servicing custo mers around the clock, and much more.

Why this role matters

DACH-NL is one of our key markets in EMEA, with RCS and Network Powered solutions live across carriers. As a Mid-Market Account Manager, you will be at the forefront of driving and closing new business opportunities as well as managing a small portfolio of existing accounts in the DACH-NL region. With a quota tied to new business and margin growth, your impact will be direct and measurable, and your success will fuel Vonage's continued expansion across the region.

Your key responsibilities

• Drive net new business and ensure strong retention and expansion of existing customers by upsell and cross sell.
• Develop and execute territory plans with a clear focus on new logo acquisition and revenue growth for network-powered solutions
• Build and maintain strong relationships with decision-makers and senior stakeholders across business, marketing, and technology functions
• Collaborate with pre-sales, solutions engineering, and customer success teams to deliver tailored CPaaS/API solutions to prospects and customers
• Maintain accurate pipeline management and forecasting in Salesforce, acting as a business owner for your territory
• Represent Vonage at industry events and leverage your local network to accelerate new business opportunities
• Contribute to regional planning and share market intelligence to support the broader EMEA sales strategy

What you'll bring

Required:

• Proven experience in B2B sales, ideally in CPaaS, SaaS, or telecommunications, with a strong track record of closing new deals
• Fluency in German and English both written and spoken
• Deep understanding of the German/DACH-NL market, including cultural nuances and business practices
• Strong existing network within the DACH-NL region, particularly with mid-market companies
• Experience managing complex sales cycles and engaging with multi-level stakeholders
• Self-starter mindset with the ability to work independently in a remote/distributed environment
• Proficiency in CRM tools (e.g., Salesforce) and p ipeline management

Experience we consider a plus:

• Familiarity with RCS, network-powered solutions, or messaging APIs
• Experience in enterprise sales
• Background in a high-growth or scale-up technology environment
• Additional European language skills

How you'll benefit

• Private medical insurance & life insurance
• Kafeteria (Multisport and more)
• Ericsson Support Line
• Discretionary time off and company-recognized holidays
• Additional benefits and perks will be shared and discussed with you by the recruiter during the interview process

Location: Work from Home - Poland (Warsaw preferred)

LI-MW1

There’s no perfect candidate. You don't need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could achieve at Vonage, we'd love to hear from you.

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Who we are:

Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today.

Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.