Integrations Consultant - EMEA

Hi! I'm John, Ashby's Head of Professional Services. One of my favorite aspects of Ashby is our operating principle of Continuous Improvement https://www.ashbyhq.com/blog/culture/ashbys-operating-principles#8---implement-continuous-improvement. Coupled with our principle of caring deeply about our customers, we often find ourselves wondering ‘what is a better way to accomplish this’. That’s why I am thrilled to be hiring our next Integrations Consultant! As the third member of our Integrations Consulting team (within Ashby’s Customer Success organization) and first in the EMEA region, you’ll have the opportunity to lead customer-facing engagements, focusing on complex technical projects for some of our most strategic customers. ABOUT THIS ROLE: As our next Integrations Consultant, you’ll be responsible for defining, advising on, and managing the technical requirements for enterprise customers integrating their Ashby ATS instance with our custom-built Workday API. As additional enterprise HCM integrations ship, you may also act as the technical subject matter expert for implementing customers. No matter the integration point, you will work with customers with varying levels of integration sophistication advising on integration best practices, technical configurations, and working with a customer’s internal expert on how to best achieve their goals. You will use your existing knowledge of both integrations and the products we will be integrating with to consult with our customers, helping them get up and running swiftly with Ashby, so they can ultimately achieve their desired business outcomes. You will partner with Product/Engineering, Implementation Specialists, CSMs, Sales Engineers, and other cross functional partners to achieve this. Role requirements: - Workday Human Capital Management (HCM) Integration Experience: You have extensive experience managing and executing integrations with Workday Core HCM (defining the work, aligning with stakeholders, communicating the project plan, and ultimately delivering results in accordance with the agreed upon expectations). You keep the team on track to ensure milestones are met. Bonus points if you have a Workday HCM certification, or experience with Workday Recruiting or other enterprise-grade HCM solutions like UKG, ADP, Oracle, and SAP SuccessFactors. Even better if you’ve also managed integrations with tools listed under Integrations on our Ashby Knowledge Base https://docs.ashbyhq.com/. Workday Studio expertise is not required. - Customer Centricity: You are adept at understanding customer needs and tailoring implementations to meet their specific requirements. You build strong customer relationships by maintaining high levels of engagement and communication; you’re the customer’s proactive guide and advocate throughout the implementation period. - Change Management: You are experienced in navigating change management processes and helping customers adapt to new systems and a refreshed approach. - Technical Proficiency: You have a solid understanding of a complex product (ideally Ashby) and its technical intricacies; you are technically curious and creative. - Consultative: You take pride in advising customers on best practices specific to their usage of software to ensure optimal value. - Innovative & Principled: You proactively address thematic customer opportunities and improve our processes accordingly. You don’t rely on ‘I’ve seen this done’ but instead think critically to solve problems. - Cross-functional Collaboration: You effectively partner with cross-functional stakeholders across Customer Success, Sales, Product, Engineering, and Operations to align and define progress. You could be a great fit if: - ⚙️Technical expertise: You have proven experience in technical solution design and troubleshooting, specifically related to Workday integrations. - 📣 You demonstrate clear communication. You ask clarifying questions with precision and can distill complex concepts into simple themes. - 🎧 You are a great listener. You see your role as the voice of the customer to internal stakeholders so we can ensure that our offerings continue to evolve in accordance with customer needs. - 📈 You are a problem solver. You thrive at solving complex challenges with innovative, scalable solutions. - ⚡️You know process matters. You are eager to improve processes and workflows to enhance efficiency and efficacy. - 🔍 Your peers describe you as detail oriented and technically proficient. You take pride in internal operations. - 🤹You are adept at managing multiple simultaneous, multithreaded projects and have experience prioritizing based on customer and business needs. - 📊 You are data-driven. You use metrics and analytics to inform decisions and measure success. - 🌍 You are adaptable. You can navigate changes in a fast-paced, evolving environment, and would be happy to be the Workday SME in pre-sales conversations when needed.